TANIKA MARIE JONES

** ***** *****, *********, ** 08012 H: 856-***-**** C: 856-***-**** ac3iqk@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic, result oriented Administrative Assistant eager to bring administrative skills to a growing company fortop level support. Excellent organization, communication, and relationship building skills. Articulate, friendlywith a professional demeanor.

SKILLS

Trusted key holder Quick learnerVerbal And Written Communication Detail-OrientedBilling MarketingLife Safety Systems Appointment SettingCommunication Skills Creative problem solverMulti-line phone expert Exceptional communication skillsAccount Information Maintenance MS Windows proficientAdministrative support strong-interpersonal skills Clerical DutiesScheduling Client SpecialistSelf Starter Guest ServicesCustomer Contact Asset ProtectionProperty Management Customer ServiceBuilding Relationships

WORK HISTORY

Client Benefits Specialist, 08/2017Willis Towers Watson – Mount Laurel, NJ

Work as a consultant to listen, assess, and resolve the retirees needs and questions with carriers, clients,and third party administratorsProvide my clients with the effective tools in making benefits elections thru company portalsIdentify my clients issues and inquiries then provide feedback and resolve issuesUses proper telephone skillsRepresent the company effectively, while using patience, knowledge, and kindness to deescalate concerned

callersWork as a team player in a diverse, professional call center environment and adhere to all legal HIPAAregulations

Concierge/Administrative Assistant, 08/2016 to 07/2017Greenfield Senior Living at Cross Keys – Glassboro, NJ

Greets residents and provides general assistance to visitors, prospective residents, and families.Ensure safety of the residents and property by monitoring surveillance cameras, door alarms, lift safetysystems, building alarms, and investigating any unusual activity.Ensure concerns are documented and reported appropriately.Complete daily opening /closing proceduresUses proper telephone skillsMaintain proper accounting records of residents and staff.Adhere to all policies and procedures ofGreenfield Senior Living.

Accounting Assistant, 04/2014 to 06/2015A.C. Moore Corporate Headquarters – Berlin, New Jersey, United States

Processed daily invoices and billed renewed invoices to clients.Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.Directed calls to appropriate individuals and departments.Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Receptionist/Customer Service, 01/2007 to 09/2011maple shade Mazda of Turnersville – Turnersville, NJ

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Politely assisted customers in person and via telephone.Communicated with vendors regarding back order availability, future inventory and special orders.Provided an elevated customer experience to generate a loyal clientèle.Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing andshipping problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly andefficiently.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly andefficiently.

EDUCATION

Bachelor of Arts: Human Resource Management/Accounting and Business Management, CurrentDeVry University - Cherry Hill, NJ

Coursework in Accounting, Finance and Statistics

BBA: Human Resource Management, 2013Camden County College - Blackwood, NJ