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Nurse Practitioner Customer Service

Location:
Tyler, Texas, United States
Posted:
November 28, 2017

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James D. Moore

*** ******** ** *

Hideaway, TX **771

C 817-***-****

ac3iq3@r.postjobfree.com

PROFILE

Dedicated Family Nurse Practitioner currently primarily providing urgent care to patients across the

lifespan with acute and chronic conditions. Experience in neurosurgery with an emphasis on disorders of

the spine. Strong background in emergency medicine. Extensive managerial experience.

PROFESSIONAL EXPERIENCE

Family Nurse Practitioner, Christus Trinity Mother Frances Urgent Care, Tyler, TX Oct. 2015-

Present

• Assess patient information provided from triage, conduct patient exam/procedures, implement treatment plan accordingly.

• Interpret laboratory results and X-rays.

• Collect biological specimens for laboratory testing.

• Perform procedures such as suturing, incision and drainage, and wound care.

Family Nurse Practitioner/Lead Clinician, CommunityMed Urgent Care, Kennedale, TX Feb. 2015-

Present

• Assess patient information provided from triage, conduct patient exam/procedures, implement treatment plan accordingly.

• Interpret laboratory results and X-rays.

• Collect biological specimens and perform laboratory testing.

• Perform procedures such as suturing, incision and drainage, wound care, EKGs, and IV administration.

• Perform patient call-backs.

• Supervise and oversee day-to-day operations of the clinic.

Family Nurse Practitioner, Medical Experts of Texas, Denton, TX Feb. 2014-March 2015

• Take health histories, provide complete physical examinations, and diagnose and treat common acute and chronic medical problems within mental health facilities in the DFW area.

• Interpret laboratory results and X-rays.

• Assess and manage non-psychiatric medications.

• Consult with mental health professionals regularly to ensure optimal outcomes for patients.

Family Nurse Practitioner, Catapult Health, Dallas, TX August 2013-March 2014

• Perform focused preventive assessments of patients.

• Educate patients on health risks associated with cardiovascular disease.

• Motivate patients to make lifestyle changes to improve their health.

• Contact patients by phone or email to discuss lifestyle changes and ensure appropriate follow-up with their health care provider.

• Assist in the set-up and take-down of equipment for on-site wellness events.

Family Nurse Practitioner/Clinical Manager, WhiteGlove Health, Inc; Dallas/Fort Worth, TX- Oct. 2010-

January 2015

• Take health histories, provide complete physical examinations, and diagnose and treat common acute and chronic medical problems.

• Interpret laboratory results and X-rays.

• Provide health teaching and counseling to support healthy lifestyle behaviors and prevent illness.

• Supervise staff and oversee day-to-day operations of the Dallas/Fort Worth office.

• Address customer service issues, including complaints, using these instances to educate the patient about health and wellness.

• Hire and train personnel, schedule staff members, monitor medication and supply inventory, coordinate wellness and vaccination events, participate in weekly administrative and planning meetings with the Vice President of Clinical Operations.

Family Nurse Practitioner, North Texas Neurosurgical Consultants; Arlington, TX 2008-2010

• Take comprehensive histories and perform physical examinations for patients with a variety of disorders of the spine and peripheral nerves, including herniated discs, internal disc disruption syndrome, spondylosis, spondylolisthesis, ulnar neuropathy, and carpal tunnel syndrome.

• Order laboratory and radiological tests to determine patient diagnosis.

• Formulate treatment plans based on physical examinations and treatment history.

• Provide pre-operative and post-operative counseling and education for surgical patients.

• Assist in spinal surgery, carpal tunnel releases, ulnar nerve transpositions, and lumbar facet injections and hardware blocks.

• Perform post-op rounds on patients and coordinate post-op care with other members of the healthcare team including nurses, patient care technicians, and consulting physicians.

• Discharge patients based on facility and practice guidelines.

Emergency Department Staff Nurse, St. David’s Medical Center; Austin, TX 2004-2008

• Provided total nursing care for patients presenting to the emergency department with a variety of acute and chronic medicals conditions including musculoskeletal, cardiac, neurological, respiratory, gastrointestinal, genitourinary, and psychiatric emergencies.

• Initiated and maintained IV therapies, administered injections, and operated 12-lead EKG.

• Effectively communicated with ED doctors and other ancillary staff, including social workers, lab technicians, x-ray technicians, other ED nurses, and floor nurses to ensure continuity of care and optimal patient outcomes.

• Preceptored nursing students and newly hired RNs.

Firefighter/EMT, City of Abilene; Abilene, TX 1999-2001

• Responded to all medical emergency calls within the city and provide medical care.

• Responded to all fire suppression calls within the city.

• Performed fire code inspections and prepared pre-fire plans.

• Performed community demonstrations and conducted public station tours.

EDUCATION

University of Texas, Austin, TX MSN, 2006; Post-Master’s FNP Certification, 2008

CREDENTIALS

Certified Family Nurse Practitioner, TX License # 710553

Registered with DEA and Texas DPS programs for prescribing controlled substances

PROFESSIONAL PUBLICATIONS

Guidelines for the diagnosis ad treatment of pediculosis capitis (head lice) in children and adults. Authors: Bhatt, V., Curnutte, E., & Moore, J. (2008). National Guideline Clearinghouse, www.guidelines.gov.

KEY STRENGTHS

• Nursing Management

• Assessment / Care Planning

• Staff Training / Evaluations

• Excellent ability to multi-task

• Ability to delegate

• Excellent communication and conflict resolution skills

KEY ACCOMPLISHMENTS

• Recipient of the WhiteGlove “Can-Do” award - awarded to an employee whose peers think they have exhibited a “Can-do” attitude of going above and beyond the call of duty to provide great service to a fellow employee, a WhiteGlove member, or a partner.

• Successfully managed two offices and 7 nurse practitioners in the Dallas/Fort Worth Metroplex, providing acute care and chronic disease management to over 9000 members.

• Instrumental in merging two branch offices into one centralized office in order to increase market efficiency while decreasing company overhead.

REFERENCES AVAILABLE UPON REQUEST



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