Manager Customer Service
Resume:
Manisha Chandler
Objective
I am actively seeking a counseling case management position in which my ideas and skill with people will be valuable to a progressive organization. Passionate about people and unafraid to take risks, I work to consider multiple options when identifying ways to leverage solutions. I am an advocate for others and radiate authenticity to champion one’s best self.
Contact
ac3ipt@r.postjobfree.com
12728 Parker Heights
Spencer, Oklahoma 73084
Skills
Reliable, team player
Results-driven contributor
Work well under pressure
Energetic customer service skills with strong time management
Experienced case management and crisis intervention skills
Expert sales background with the ability to build strong client relationships
Proficient use of Microsoft
oOutlook
oWord and Excel
oInternet research
Profile
Ten-plus years working in service industries that required my strong ability to interact with and build rapport with clients. Developed heightened listening skills and the ability to interact with a wide-range of personality types, while remaining true to the planned course of action. Full scope thinker, strong self-starter and reliable finisher with the ability to inspire others.
Experience
Red Rock behavioral health Crisis Unit
Mental Health Technician Aug 2016-Present
Demonstrates support to staff in Crisis Unit as needed including assisting with groups, monitoring unit for safety, paperwork. Listens and responds effectively to consumers.
Advance Counseling Agency (www.advancecounselingpc.com)
Advocacy Case Manager Oct 2015 – 2017
Revised treatment plans in consult with Clinical Psychiatrist
Outline available treatment plans employing creative strategies
Regularly meet with clients to promote continuity of care
Consult with clients and care providers to develop long-term treatment
oExample of success: schizophrenic client presented off meds and at risk of eviction from his residence. Through case management, I worked to help him draw connections between his medical therapy and behavior, enhancement of his basic social skills through cognitive remedies and positive reinforcement, regulation of medication, and advocacy & intercession to prevent eviction.
Cleo Corner Cutts
Salon Owner June 2013 – Oct 2015
As an owner/stylist, I understand business structure, marketing, personnel motivation, and organizational skills.
SuperCuts
Stylist/Manager Oct 2013 – June 2013
Education
Bachelor of Science Degree
Family Studies & Gerontology
Southern Nazarene University
Spring 2017
Francis Tuttle Career Center
Cosmetology Certificate
Licensed Cosmetologist
May, 2009
Associate’s Degree (21 hrs)
Rose State College
Business Administration
2005 – 2007
Manisha Chandler
Reference
Clifton Allen, Businessowner
Southern Flavor BBQ
4725 North Westminster, Spencer, Oklahoma 73084
ac3ipt@r.postjobfree.com
Kizzy Frazier, Organizational Leader
2615 Northwest 11th, Oklahoma City, Oklahoma 73027
ac3ipt@r.postjobfree.com
DesJean Jones, Deputy Director
Opportunities Industrialization Center of Oklahoma County, Inc.
3033 North Walnut Avenue, Building East, Oklahoma City, Oklahoma 73105
ac3ipt@r.postjobfree.com
Tyrone Johnson, Mechanic
901 North Western, Oklahoma City, Oklahoma 73012
ac3ipt@r.postjobfree.com
Tina Thompson, Nurse
1516 South Walker Avenue, Oklahoma City, Oklahoma 73109
ac3ipt@r.postjobfree.com
Semion Adda, Businessowner
Cajun King Restaurant
5816 Northwest 63rd Street, Oklahoma City, Oklahoma 73122
Manisha Chandler
Juvenile Justice Center
Attn: Human Resources
This letter should express my interest in the above position and further summarize the experience reflected in my resume. Ultimately, every organization is searching for the same subtle qualities in a new hire: those who practice Excellence and a Finisher mentality. These descriptions are at the core of how I work and who I am.
How I Work: The details of my work history are shown in my resume. Having been an entrepreneur, I understand the details of moving a business forward and the importance of employees who have a good work ethic, vision and passion. Working intimately with customers, I have learned the art of reliability, charisma, and tolerance. I combine these skills with my education to establish a foundation of creativity and openness to patients. As a mental health case manager, my focus is always on healing and restoration. To sharpen my skills, I welcome opportunities to grow in the field, and I understand the critical need to think outside of my own experiences.
Who I Am: I am a mover and a motivator of people. As a leader, I believe in contributing at all phases there is no ‘not my job’ in my vocabulary. On the job and in my personal life, I believe that my energy is supposed to make a difference, and I am supposed to leave a situation better than I found it. Since contributing to the greater good of an organization is always my primary goal, I bring a balance of resourceful energy and willing attitude to every project.
I hope my qualifications have interested you enough for an interview. I am available at your convenience for scheduling or to discuss next steps. Thank you for your consideration.
Sincerely,
Manisha Chandler
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