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Cairo, Cairo Governorate, Egypt
November 28, 2017

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Sara Mohamed Hefni

Address : 7th ST, Wadi Hoof, Cairo, Egypt

Date of Birth : 30 - 9 - 1990

Phone : 010********

Computer Skills : Microsoft Word, Excel, Outlook Express and windows XP

Languages : English & Spanish

Education : Faculty of Arts - Spanish Department

Cairo University ( Sep 2008 – May 2013 )

Work Experience : Vodafone Spain Nov 2016 - Present

Customer Service Agent

Listen to the customer queries patiently and solve it, If the problem doesn't seem to solve, then forward the problem to the superiors.

Coordinate with the internal department to find solutions and resolve matters .

Maintain a follow up on the customer, whose query I had solved, ensure they are satisfied with my answer .

Blom Bank Egypt Oct 2015 - Oct 2016

Sales Coordinator

Assist the sales team, focusing on managing schedules and the distribution of any sales documentation

Prepare and follow up on sales quotations made for clients, negotiating terms with the client at a cost best suited for them

Responsible for overseeing any supercharges and evaluating any alternations to both external and internal staff

Marketopic Jan 2015 – April 2015

Marketing coordinator

Create, deliver and optimize marketing materials

Deliver content via Twitter, Facebook or direct email

Coordinate email campaigns

Research media coverage and industry trends

JMI ( Forex Company ) Oct 2013 – Jun 2015


Contact customers directly by telephone to make sales and support filed sales representatives by setting appointments or qualifying prospects .

Courses :

English Course in British Council

Spanish Course in Cervantes

Spanish Course ( DELE B1 ) in MODLI

E-Marketing Diploma in eMarketing Egypt

Amadeus basic course

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