Sara Mohamed Hefni
ac3ior@r.postjobfree.com
Address : 7th ST, Wadi Hoof, Cairo, Egypt
Date of Birth : 30 - 9 - 1990
Phone : 010********
Computer Skills : Microsoft Word, Excel, Outlook Express and windows XP
Languages : English & Spanish
Education : Faculty of Arts - Spanish Department
Cairo University ( Sep 2008 – May 2013 )
Work Experience : Vodafone Spain Nov 2016 - Present
Customer Service Agent
Listen to the customer queries patiently and solve it, If the problem doesn't seem to solve, then forward the problem to the superiors.
Coordinate with the internal department to find solutions and resolve matters .
Maintain a follow up on the customer, whose query I had solved, ensure they are satisfied with my answer .
Blom Bank Egypt Oct 2015 - Oct 2016
Sales Coordinator
Assist the sales team, focusing on managing schedules and the distribution of any sales documentation
Prepare and follow up on sales quotations made for clients, negotiating terms with the client at a cost best suited for them
Responsible for overseeing any supercharges and evaluating any alternations to both external and internal staff
Marketopic Jan 2015 – April 2015
Marketing coordinator
Create, deliver and optimize marketing materials
Deliver content via Twitter, Facebook or direct email
Coordinate email campaigns
Research media coverage and industry trends
JMI ( Forex Company ) Oct 2013 – Jun 2015
Telesales
Contact customers directly by telephone to make sales and support filed sales representatives by setting appointments or qualifying prospects .
Courses :
English Course in British Council
Spanish Course in Cervantes
Spanish Course ( DELE B1 ) in MODLI
E-Marketing Diploma in eMarketing Egypt
Amadeus basic course