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Customer Service Manager

Philadelphia, Pennsylvania, 19154, United States
November 28, 2017

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Robert F. Weinert 215-***-****

***** ****** ***** ************, ** 19154

Experienced financial professional skilled in coordinating and executing diverse financial and operational assignments. Strengths include ability to motivate, organize and manage people. Proven performance in business, financial analysis and decision making in various markets.

Professional Profile

Over 15 years’ experience in Food Service Management

Currently supervise 27 employees. Responsible for Revenue of $1.6 million. Service approximately 1,200 to 1,600 meals per day for patients, staff, employees, and off-site meal-service hospitalization program

Analyzed Customer Service Surveys for Hospital to assure “Excellence” with programs for patients and staff

Function as “Champion” in Food and Physical Safety.

Safety targets for staff exceeded for this fiscal year – ZERO accidents

Professional Experience

November 1, 2006- April31, 2016 Mercy Suburban Hospital (Trinity System)

Operations Manager

Provide excellent service to clients/customers by meeting client/customer needs and expectations. Able to take initiative to create excellence in performance as measured by surveys, metrics, financial reports, goals established obtained.

Effect in coordinating unit activities which yield positive financial outcomes by use of metrics review, analyzing data, proper interpretation of information which will meet/exceed organizational goals.

Develop written communication to convey complex detail information to multiple individuals. Performance & Quality Monitoring is conducted and measured by metrics established. Data and analysis is collected from a variety of sources.

Able to set priorities, plan, and coordinate activities within the facility to meet initiatives developed. Plans are both long and short term. Creation of a plan is established and based on expectations of client or company to improved services.

Currently supervise 27 employees at this facility. Responsible for Revenue of $1.6 million.

Able to create a diverse and inclusive workplace that enables employees to contribute to the success of the company. Active leadership involvement in company Diversity activities.

Serve on Environment of Care Committee, Wellness Committee, and Performance Improvement Committee

2004-2006 Warminster Hospital (Tenet). Warminster, PA.

Operations Manager

Supervised 24 employees with booked revenues of $1.2 mil.

Formulated menu and production sheets for Meals on Wheels, and patients; mindful of cultural diversity and age-specific needs of population

Prepared reports of distributions and production levels.

Used food production software to update existing database.

Adhered to Hazard analysis and critical control points protocols

Effectively lead, coach, and developed work team of 24 employees to accomplish operational objectives.

Plan work flow, manage multiple priorities and met daily production targets while consistently reducing food cost.

Develop new procedures and processes to improve production accuracy.

Implemented health and safety audit procedures and improved safety efficiencies.

Efficiently set and controlled operational budgets

2002-2004 Elkins Park Hospital (Tenet), Elkins Park, PA.

Retail Manager

Assisted in managing all aspects of food and beverage dining operations

Participated in planning and implementing departmental programs

Made recommendations to improve department operations.

Provided efficient and cordial customer service, which increased Customer Satisfaction levels.

2000-2002 Frankford Torresdale Hospital, Philadelphia, PA.

Production Manager

Enhanced food quality and presentation by the introduction of scratch cooking and reduced dependency to convenience.

Develop and execute production schedules based on business demands

Maximize effectiveness of production team, equipment and materials to produce multi-line products within planned schedules while reducing costs

Lead, develop and evaluate production staff of 10 members

Manage activities related to strategic purchasing to minimize operating expenses

Control inventory and raw material handling

Ensure safe work environment through implementation of safety awareness programs and compliance with OHSA

Design, implement and audit quality control processes

Develop technical documents including instruction manuals and procedure manuals

Manage scheduling of shipping dates for all incoming orders

Cost, plan and control $5 million dollar operating budget



La Salle University

Master’s Degree in Education, 2015

The Pennsylvania State University State College, PA

Bachelor of Science Degree in Hotel Restaurant Institutional Management, 2000


Pennsylvania Serve Safe Certified


Penn State Hotel Restaurant Society


MS Word/Excel/PowerPoint • Kronos Time Management • Windows

WordPerfect • Internet • Purchasing Systems • Food Management Systems


Steve Brunkel Cell: 215-***-****

Richard DelloBuono Cell: 484-***-****

Karen Ingham Cell: 862-***-****

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