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Customer Service Medical Records

Lawrenceville, Georgia, United States
November 28, 2017

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Rachael L. Gunter

**** ****** ***

Auburn, GA ***11


Objective: To obtain a challenging and career shaping position in the field where I can utilize my various career skills and experience along with my college education.

●Highly motivated, dedicated and resourceful

●Sound judgment and an eye for details

●Efficient and extremely organized with the ability to effectively handle multiple tasks


Argosy University, Sandy Springs, GA

Graduation in December 2013

Bachelors of Science in Business Administration

Colorado Tech. University, Colorado Springs, CO

Graduated: Class of 2010

Associates of Science in Medical Billing and Coding


11/2013 -07/2017: Stephen A. Friedman & Associates, PC (Atlanta, GA) - Social Security Disability Case Manager/Legal Assistant in charge of all aspects of Social Security claims (communication with the clients monthly basis or as needed, communicating with SSA and Office of Disability Adjudication and Review (Hearing office); filing all appeals, submission of all client's medical records, reviewing medical records, screening claims for possible OTRs); Electronic file conversion once claims closed; medical records; filing and logging mail for firm, etc.

10/2010-12/2012: Law Office of Robert Pagniello (Lilburn, GA) - Social Security Disability Legal Assistant in charge of only Hearing clients, talking 10 clients on daily basis. Responsible for filing appeals, filing applications, submission of medical records, all aspects of our client’s medical records, Pre-hearing drafts for attorney, writing OTRs, etc.

12/2009-07/2010: Tele-Net Marketing Solutions, LLC (Athens, GA) Marketing Communications Specialist responsible for determining IT needs of large corporation or Enterprises (for clients such as Trip Advisor, Dell, Linux, Hewlett Packard).

06/2007-11/2009: Grayson Child Care (Grayson, GA) – Assistant Facility Director in charge managing a minimum of 15 employees. As well as performing all administrative office duties, accounting duties, and customer service (between parents and daycare center).

12/2004 -0I/2007: Atlanta Mailing and Fulfillment (Stone Mountain, GA) - Machine Operator and Administrative Office Assistant in charge of all bulk mailing and the warehouse duties.

08/2005-12/2005: The UPS Store (Lawrenceville, GA) - Sales Associate responsible for duties such as customer services, sales, packaging, shipping, and receiving.

Skills: ICD-10 and CPT Certified. 10 key, 12 key, Microsoft Word, Excel, PowerPoint, FoxPro, Data Entry Work, Lotus, Prevail, Clio Legal Software, marketing, customer service, and management.

Professional References and Letters of Recommendation available upon request.

Contact this candidate