PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ANGELA QUESADA

** ******** ****., ***********, *** Jersey 08015 • H: 609-***-**** • C: 609-***-**** • ac3im8@r.postjobfree.com Personable and professional under pressure. Motivated customer service specialist with over 4+ years experience in a fast-paced, team-based environment. Delivers positive experiences through high-quality customer care. Excels at customer satisfaction and retention. Flexible and hardworking in deadline-driven environments. Friendly Sales Associate adept at working in diverse retail and customer service environments. Creative problem solver

Training development aptitude

Time management skills

Friendly demeanor

Good telephone etiquette

Organizational skills

Outstanding interpersonal skills

Exceptional communication skills

Quick learner

Strategic event planning

Multi-tasking ability

Adaptability

Customer service focus

Microsoft Office proficiency

03/2005 - 09/2005

Food Service Worker

Aafes/ Burger King - Fort Dix, NJ

Operated the drive-through window and sales register quickly and efficiently. Pleasantly and courteously interacted with customers. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items.

Prepared all food orders within a 2-3 minute time frame. Handled currency and credit transactions quickly and accurately. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

06/2006 - 11/2006

Food Service Worker

Aafes/Burger King - Ft Dix, NJ

Same as the previous time of employment.

05/2007 - 11/2007

Cashier

711/Wavtel - Browns Mills, NJ

Directed customers to store locations.

Received customer payments.

Totaled bills and calculated taxes.

Monitored areas for security issues and safety hazards. Trained new cashiers on procedures, customer service and sales techniques. Assisted on sales floor as needed to maintain service standards. 12/2007 - 02/2008

Sales Associate

Walmart - Lumberton, NJ

Prepared merchandise for sales floor.

Directed individuals to merchandise locations.

Accepted and processed returns.

Kept work areas clean and neat at all times.

Prioritized and accomplished wide range of tasks each shift. EDUCATION

Worked collaboratively in team environment.

03/2008 - 06/2008

Pharmacy Technician

Rite Aid - Browns Mills, NJ

Assisted other pharmacy staff with drug inventory, purchasing, and receiving. Regularly stocked shelves, rotated stock and checked for expired medications. Completed new and updated patient profiles, including lists of patient medications. Receptively answered customer questions and helped locate desired items in the pharmacy. Efficiently operated cash register and handled cash, checks, and charge transactions. 08/2008 - 07/2009

Cashier

711/Wavtel - Browns Mills, NJ

Same as the previous time of employment.

Unable to work between October 2008 to January 2009 due to high-risk pregnancy. 11/2011 - 12/2013

Dietary Aide

Healthcare Services/Whiting Healthcare - Whiting, NJ Verified that prepared food met all standards for quality and quantity. Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Prepped items for later use to save staff time during busy hours. Diligently restocked work stations and display cases. 12/2013 - 02/2014

Dietary Aide

Healthcare Services/Manchester Manor - Manchester, NJ Transferred buildings and stayed with previous job description. 02/2014 - 06/2014

Childcare Aide

Fun 'N' Learn Childcare - Browns Mills, NJ

Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher.

Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Dressed children and changed diapers.

Offered parents detailed daily reports that outlined their child's day. Set up children's play areas, bookshelves and nap time areas daily. Completed evening classroom and play area cleanup and closing duties. 2006

High School Diploma:

Pemberton Twp. High School - Pemberton, NJ

Member of the JROTC all 4 years of high school, graduating in 1 out of 5 top leadership positions. Awarded the Daughters of America Award in 2006.

Currently unfinished : Associates of Accounting

Burlington County College - Pemberton, NJ

Coursework in Accounting, Finance and Statistics

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