ROBERT HILBORN, BCom(Hons) Pg.*

Cell: 416-***-**** 25 Wenonah Drive

Misssissauga

Ontario, L5G 3W2

E-mail: ac3im3@r.postjobfree.com

LinkedIn: ca.linkedin.com/in/robhilborn/

Skilled Leader and General Manager

Over 17 years of leadership experience. Renowned for problem solving, relationship management and driving growth through a focus on measurable results and accountability.

Specialties

Advanced communication, coaching and problem solving skills

Adept at negotiation and high-level customer & supplier interaction

Operations best-practice and “Lean” implementation specialist

International sales and supply-chain management (US, Europe, Asia)

Strategic planning and financial management

Sales process implementation and Marketing management excellence Core Business Competencies

Business Planning Negotiation/Dispute

Resolution

Key Customer

Relationships

Financial

Management

Sales/Marketing

leadership

Employee

Engagement

Global Supply and

distribution

Human Resources

leadership

Product/Service

Innovation

Process

Improvement

Creative Brand

Building

Quality Systems –

ISO 9000/1400

Professional Experience

Hilborn Creative Growth Strategies, Mississauga, Ontario – specializing in strategy and business development.

2013 – Present:

Provide expertise/consulting services in areas such as: strategy, process Improvement, website/social media marketing and business development. Darcor Limited, Toronto, Canada, 1999-2013 – Held two progressively responsible positions at an industry-leading manufacturer/exporter of high-performance casters and wheels 2002 to 2013: President

Complete responsibility for all facets of manufacturing/exporting business including: Sales, Marketing, Finance, H.R, Engineering and Operations

Led business turnaround against a rapidly strengthening Canadian dollar, influx of Chinese imports and a major recession, leading to these results over the last 3 years: o Gross margin increased by an average of 2% annually o Cost of Goods Sold reduced by over 5% annually

o S,G &A reduced by 1% on average yearly

o Shipments per employee increased by a 3% average yearly ROBERT HILBORN, BCom(Hons) Pg.2

Highly skilled negotiator - successfully renegotiated contracts with customers and suppliers. Negotiated several collective bargaining agreements with United Steelworkers

Implemented Strategic Planning process leading to a well-defined, clearly communicated, 5-year strategy

Led cost reduction programs such as: Efficiency projects (Continuous Improvement), supplier management and selective low-cost-country outsourcing

Strengthened brand through innovative marketing and advertising strategies

Oversaw implementation of professional sales process and CRM System 1999 to 2002: Marketing, Human resources and Assembly Manager

Revitalized website increasing lead generation and web search engine rankings

Managed all independent contractors and agencies

Developed Employee Handbook and HR Manual, handled Union matters

Led final assembly team through Lean manufacturing implementation Hummingbird Communications (Open Text)

1996 to 1999 - Sr. Product Marketing Specialist

Project Manager for product launch plan and acting liaison between Development, Tech. Writing, Marketing and Customers

Developed award winning demonstration materials including multimedia, presentation scripts, tutorial guides and sales training videos

Represented the company at several high-profile speaking engagements Oakville Volkswagen

1989 to 1991 – Sales Specialist (VW and Audi brands) Darcor Limited

1987 to 1989 – Tool and Die Apprentice

Operated, Maintained and did minor repairs on the following equipment and machinery: Punch Press, Laser Cutter, Mig/Tig Welder, Lift Truck, Overhead Crane, Lathe and Milling Machine

Education

McMaster University, Hamilton, Ontario (1991-1995): Degree: Honors Bachelor of Commerce Strong proponent of continuing education and updating skills. Selected courses, workshops and seminars include:

Advanced Dispute Resolution and

Negotiation

Finance and Accounting for Non Financial

Managers

Continuous Improvement (Lean) Project Management Fundamentals

On-Line Marketing – Social Media,

Google Analytics

Sales Management, Selling Skills and Sales

Operations

CRM (MS Dynamics & Salesforce.com) Marketing and Promotional Planning Associations

T.E.C. (The Executive Committee - www.tec-canada.com) - member 2005 to 2008 Canadian Association of Family Enterprises (CAFE) – 2001 to 2004 Volunteerism

The Compass Food Bank – 2013 to Present

The Mississauga Food bank – 2011 to 2013

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