Customer Service Manager

MELVIN D. BURRELL

**** ******* **

PHILADELPHIA, PA 19138

267-***-**** (primary)

OBJECTIVE

To continue to perform at a high level of excellence utilizing diversified experience, solid interpersonal and sales skills and specialized training

EXPERIENCE

Voluntary Home Care, None

06/2013 - 02/2017

Vineland, NJ

Taking care of all business and personal needs for my mother for the last four years of her life due to incapacitation declining health from numerous medical issues

Customer Service, ANSWER NET

11/2007 - 04/2013

Philadelphia, PA

Worked on Joe for Oil campaign signing up people for free 100 gallons of oil also dealing w/dealers making sure they got paid and other issues they may have had. Also facilitated deliveries of oil and located participating dealers for areas w/none listed

CUSTOMER SERVICE, PROGRESSIVE BUSINESS

04/2007 - 05/2007

Brwyn Mawr, PA

Called business to business offering subscriptions to bi-weekly business news letters

COLLECTOR, PROFESSIONAL RECOVERY

07/2001 - 05/2005

VINELAND, NJ

Researched and investigated defaulted credit card accounts initiated contact and negotiated payment arrangements.Maintained contact to recover all monies.Consistently regognized as one of top collectors

TELEMARKETER, MIRACLE EAR

02/1999 - 07/2001

VINELAND, NJ

High level cold calling and telemarkrting on a national basis, for the industry's leading hearing aid center. Set appointments for sales team. Document contacts within computer system. Resolved customer problems

COLLECTOR, ALLIED BOND COLLECTIONS

09/1996 - 01/1999

TREVOSE, PA

Researched and collected on defaulted student loans and credit cards.Negotiated payment arrangements for delinquent accounts and goverment defaults. Maintained as much contact as necessary to recover all monies owed.

EDUCATION

HAMPTON UNIVERSITY

08/1977 - 05/1981

HAMPTON, VA

Bachelor's degree

Major: BUSINESS MANAGEMENT

QUALIFICATIONS AND ACHIEVEMENTS

SKILLS

Retail Management, Customer Service, Collections, Telemarketing. Proficient with microsoft word and excel. Able to type 50-60 wpm. Cleaning, shipping and receiving, and order entry inventory skills.

Qualifications

Also have extensive managerial experience in retail ranging from drug store chains such as RiteAid where I served as operating manager and assistant manager. Managed office supply chains such as Office Depot, served as assistant district manager for West Coast Video and Blockbuster Video respectively. Have also managed a full catering operation for some years. As can be seen, my interpersonal and communication skills are an ideal match for any position presented to me. I am use to having responsibility for the smooth running of companies and management of several people at one time. I believe my successful track record and prove ability make me an ideal choice.

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