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Engineer Customer Service

Location:
Birmingham, Alabama, United States
Salary:
$45,000 a year
Posted:
November 28, 2017

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DERRICK TOYER

**** *********** *******

Birmingham, AL. 35214

(CELL) 919-***-****/205-***-**** (Home)

ac3ila@r.postjobfree.com

Objective and summary Qualifications

Seeking a position as a network engineer with a company who will promote advancement and growth based on job performance. I have nine years’ experience in telecom switching troubleshooting customer service configuring, SONET, three years’ experience BGP, OSPF, MPLS network. Also two year experience with CISCO voice products, 3 years’ juniper routers & switches, 1 year with cisco wireless

Education

CCNA ROUTER & SWITCHING: ID CSCO11507180 MAR 2015 - MAR 2018

CCNA VOICE: ID CSCO11507180 MAR 2015 - MAR 2018

Jacksonville State University, Jacksonville, Alabama

Bachelor of Science in computer science DEC 1998

Technical Training

LAN/WAN professional BOOTCAMP in March 2012: had security training in ASA firewall, configuring ASA box 5505, 6500 catalyst switch, cisco router 7200 series, CISCO wireless,monitoring tools: WIRESHARK, NETFLOW, CISCO voice: UCCM, UC, UCCX, CCNP training in CCNP: routing & switching

Routers and switches experience

Cisco model numbers: 7600, 7609, TK50, 3400, 2500, 2600, 2800 series

Cisco catalyst switches: 2950, 2960, 3750, 3860, 6500 series

Juniper routers and switches: mx960, mx460, mx380

Monitoring tools experience

Net flow, E-health, SOLARWINDS

Work Experience

University Of Alabama Birmingham AUG 2017 – PRESENT

NETWORK LAN ANALYST( TEMPORARY POSITION)

WORK IN A NOC ENVIRONMENT WHERE I TROUBLESHOOT, CONFIGURE, INSTALL, CISCO CATALYST SWITCHES FOR UNIVERSITY OF ALABAMA SURGERY HOSPITAL. CONFIGURED LAYER 2 PROTOCOLS TO NEW SWITCHES TO BE USED IN CLIENT/SERVER MODE, THERE UP TO 20 TO 30 SWITCHES MOUNTED IN THE HOSPITAL AND ADMINISTRATIVE GROUPS USED PROPRIETARY SPERE TICKET, 100% PHONE SUPPORT. SWITCHES USED CISCO CATALYST 2950, 2960, 3850,3860, 3750, CORE SWITCHE 6500 SERIES,,

Northrup Grumman Raleigh, NC AUG 2015 - APRIL 2017

LAN Engineer (contractor)

worked in a NOC environment where Northrup Grumman had contracted with the UNITED STATES POSTAL SERVICE, had to configure, troubleshoot, install layer 2 PRE CONFIGURED LAYER 2 PROTOCOLS FOR NEW CISCO Catalyst switches, wireless access point information then pre-configure the wireless controller. CISCO Catalyst switch model #: 2950, 2960, 3850, 3860, 6500, router: 2800, 3800 series, wireless controller: 5502, 5508, WAPS: AIRCAP3600, CISCO AIR-CAP35021, TP-LINK WIRELESS, NETWORK TOOLS USED: IPAM: WHICH SUPPLIES IP SUBNETS FOR EACH SITE, HPNA: WHICH SHOWS CAPTURED CONFIGURATIONS OF INFORMATION INSIDE THE SWITCHES. FIBER CABLES USED LC, ST COMING FROM THE CORE SWITCH TO THE PATCH PANEL

CISCO SYSTEMS Morrisville, NC MAY 2013 – JULY 2015

CISCO VOICE engineer tier 1.5 (contractor) NOC ENVIRONMENT

I WORKED IN A NOC ENVIRONMENT WITH CISCO SYSTEM, HAD CONFIGURED IN CUCM 10.0, UC, FOR BANK OF AMERICA. MY JOB WAS TO PERFORM BREAK FIX ON CISCO IP PHONES,DIAL PLAN PEERS IN VOICE GATEWAY ROUTER, VLAN SWITCH,CONFIGURED IN CUCM ROUTE PARTITION, CSS, VOICE PROFILE, ROUTE GROUP, ROUTE LIST, EXTENSION MOBILITY,VOICEMAIL, ROUTER MODEL NUMBERS USED: 2800, 3900, 2900 SERIES, SWITCHES 3500, 2950, CISCO IP PHONE MODELS: 7961, 7962, 7936, 8841, 7921, 7925, WROTE UP TICKETS IN REMEDY, 100% PHONE SUPPORT, USED SOLARWINDS MONITORING TOOL

WINDSTREAM COMMUNICATIONS, Little Rock, ARK JUN 2010 –FEB 2013

Network Engineer DATANOC (contractor)

I WORKED IN A DATANOC ENVIRONMENT HAD TO CONFIGURE, TROUBLESHOOT, DO TEST AND TURN-UP ON CISCO ROUTERS AND SWITCHES, ALSO JUNIPER ROUTERS AND SWITCHES, REDBACK ROUTER, CONFIGURED BGP, OSPF, EIGRP IN MPLS NETWORK, DYNAMIC, STATIC VLANS, ROUTE DISTINGUISHER, LAYER 2 TUNNEL, USED F5 BIG LTM LOAD BALANCER, USED NETFLOW, E-HEALTH MONITORING TOOLS, NETWORK TOOLS USED METASOLV, REMEDY, SWITCH MODEL NUMBER USED: 7600, 7609, TK50, 3400, 2950, 2960, JUNIPER ROUTER AND SWITCH MODELS USED: MX380, MX480, MX960, DSLAM MODELS USED: ADTRAN 5K, ADTRAN 1248, CALIX C7, C5; E7, E5, MONITORED CUSTOMERS DEVICES AND PACKET FLOW BY USING NETFLOW AND USED E-HEALTH TO MONITOR BANDWIDTH UTILIZATION, LATENCY ISSUES

Bellsouth Business Systems, Atlanta, GA JUN 2006 – JULY 2009

Multimedia technician (permanent position)

I WORKED IN IP DATA GROUP, HAD TO TEST, CONFIGURE, (OSPF, RIP) ON CISCO ROUTERS, MODEL NUMBERS 2500, 2600 SERIES, ALSO CONFIGURED T1 CIRCUITS AND DID PING TEST AT DMARC ALONG WITH FIELD TECHNICIAN AT SITE OVER THE PHONE; ALSO CONFIGURED PPPOE, PPPOA IN SHASTA SYSTEM, USED SHOW COMMANDS TO TROUBLESHOOT OR VIEW ISSUES, WROTE UP TICKETS IN WFA, SAR TOOLS, 100% PHONE SUPPORT.

BellSouth Business Systems, Atlanta, GA. MAR 2000 – JUN 2006

Multimedia Technician (permanent position)

I WORKED IN IT CALL CENTER TO TEST, TROUBLESHOOT, CONFIGURE DIGITAL SUBSCRIBER LINE(DSL) SYSTEM, PROVISIONED ATM AND FRAME –RELAY, SONET IN THE NETWORK MANAGEMENT SYSTEM, ALSO PROVISIONED PVC MAP FOR T1 AND T3 CIRCUITS, ASSIST CUSTOMER PREMISE EQUIPMENT WITH INSTALLING THEIR DSL EQUIPMENT, DID PING TEST ON T1, T3 LINES, 100% PHONE SUPPORT, TOOK UP TO 32 CALLS PER DAY, WROTE UP TICKETS IN REMEDY, SAR SYSTEM, MONITORED DSLAMS USING PROPRIETARY TOOL TARGET SYSTEM, ALSO HAD TO DISPATCH TECHNICIAN TO THE SITE



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