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Customer Service Administrative Assistant

Miamisburg, Ohio, United States
November 28, 2017

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Michele Clark

*** *. ****** *** #*, Miamisburg OH 45342 937-***-****


My desire is to supply innovated IT services, as well as long term experience to those who need these services


March 2016-Current

May 1998 – March 2016

SW Support Level 1-2 / Technical Support Engineer, NCR Miamisburg, Ohio

Consistently meeting or exceeding customers’ needs

Servicing POS and EMV hardware for retail and fuel sites including Gilbarco pumps

Created multiple technical job aids for our product lines.

Managed data in multiple SQL databases

Acting on, updating and creating tickets in an automated ticketing system, including remotely accessing assets, determining actions to complete and escalating to the next level support team as needed.

Collaborated in training teams to educate co-workers on new product lines

Assisting in customer service for French speaking locations

Assisting Development team on projects

Admin Logistics Material Controller/ Supply Chain IT, 3M Brookville, Ohio

Procurement of mission critical inputs based on metrics and MRP systems using lean planning and Six Sigma rules.

Processed output to shop floor in proper priority levels and time-frames to meet or exceed customers’ expectations (Record high service number of over 95% in 2015).

Provided critical technical service for software (Microsoft Suite and ERP) and hardware including networking, storage, computers and infrastructure, printer, and RF Devices (Resulting in 0% overall plant downtime due to IT issues).

Long term member of Award winning Environmental Health and Safety Team (Record high days without an accident 1175/July 2015-Awarded the “CEO’S Health and Safety Award” for 2015)

Launched and was Campaign leader of the Brookville United Way campaign

Created and maintenance of 3M Brookville documentation programs and HR Support

Supervised international shipments to end-users (Canada/UK/Germany)

Accomplished High Speed Data Entry (WPM 106), filing and plant gate-keeping

Representative to the Dayton Chamber of Commerce for 2 years.

Conducted the processing in compliance with Sarbanes-Oxley Act of 2002

Managing multiple communication (Written and oral) issues for customers

April 2006-Dec 2007

Cashier / Customer Service Representative, Wal-mart Clayton Ohio

Careful processing of customer needs, in a pleasant manor

Computer Skills

Programming Languages

User Level: HTML, C++. Java .Net Basic Level: Linux


Advanced Level: Microsoft Word, Excel, Power Point, Outlook, Access, Visio, Visual Studio, Eclipse, Raptor, Microsoft FrontPage, UPS WorldShip, FedEx Shipmaster, Lotus Notes, NetOps, VMWares, OOA – OOD planning, UML use, Technical writing, Firewalls

Basic Level: Microsoft Server, MIT App Inventory, Azure, LAN/WAN settings

Application Knowledge

Advanced Level: Customer Order Management System, Order Processing Receipts Application, Production Management and Control System, PeopleSoft ordering system, United States Shipping (Superuser Status), MRP, MOCHA Telnet Application, Global Goods and Services Management System, WebEx, Skype for Business

Base Level: Business Optics (BOI)


COMPUTER INFORMATION SYSTEMS/SOFTWARE DEVELOPMENT/Associates Degree, (Graduated May 2017 AAS Computer Information Systems – Software Development and Fast Track Certification in Programming)

Sinclair Community College, Dayton, OH 45402

Awarded: Dean Lists 4+ Semesters,

Awarded Riverside Research Institute STEM Scholarship

Certificate – Early Childhood Education,

Miami Valley Career Technology Center

Clayton, OH 45315

Awarded: Certification of Completion.

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