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Microsoft Office

Philadelphia, Pennsylvania, United States
40,000 per year
November 28, 2017

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P.O. Box ***** • Philadelphia, PA 19102 • 215-***-**** •


Bilingual, seasoned professional with 8+ years of administrative support.

Read, write and speak English, and read and speak Spanish.

Knowledge of Windows Operating Systems (Vista, XP, 7 and 10).

General office skills and typing speed of 72 words per minute.

Knowledge of Microsoft Office Suite.

Experience with PC troubleshooting and computer software installations.


Scanner Philadelphia, PA

Monarch Staffing (Independence Blue Cross) 2017

Batched and scanned medical records, claims and other correspondence.

Batched and scanned CHIP (Children’s Health Insurance Program) applications and checks.

Maintained a filing system of scanned documents.

Properly shredded all filed documents every 30 days.

Analyzed all scanned documents for possible errors on inquiry numbers.

Mail Clerk/Scanner Philadelphia, PA

Randstad USA (Heffler Claims Group) 2016 - 2017

Opened and sorted incoming mail.

Prepared outgoing mail.

Scanned incoming, undeliverable and forwarded mail.

Filed all scanned documents to be archived.

Conducted Spanish translations for case managers.

Customer Service Representative Philadelphia, PA

Stivers Staffing Services (Philadelphia Gas Works) 2008 - 2014

Assisted customers in filling out LIHEAP applications (Low Income Home Energy Assistance Program).

Call Center Representative Philadelphia, PA

Express Employment (Philadelphia Housing Authority) 2015

Answered calls from tenants and landlords.

Entered service requests for tenants (property repairs).

Informed prospective tenants on wait list status.

Notified property technicians of any service requests considered as emergencies.

Call Center Representative Philadelphia, PA

311 Call Center (Philadelphia City Hall) 2012

Answered calls from property owners regarding tax incentive.

Tutor Philadelphia, PA

Computer Technology Institute 2011 - 2012

Assisted students with their computer assignments and projects.


Computer Technology Institute Philadelphia, PA

Associate’s Degree in Specialized Technology, majored in Computer Support Specialist

Community College of Philadelphia Philadelphia, PA

Associate’s Degree in Applied Sciences, majored in Data Processing - PC Applications Option

Fels Junior/Senior High School Philadelphia, PA

Diploma, majored in Liberal Studies

Swenson Skills Center Philadelphia, PA

Certificate, majored in Secretarial/Information Processing

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