Summary

Skills

Experience

SIOBHAN HENNESSY

**** ********** ***** *********, *******, AB T2W C: 403-***-**** ac3ik2@r.postjobfree.com Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic Server with extensive background in conflict resolution and customer care. Desires a Server role.

Exceptional communication skills

Proficient in cash management

Strong client relations Creative

problem solver

MS Windows proficient Cash flow

management

Quick learner Strategic sales

knowledge

Training development aptitude

Mediation capability

POS systems expert

Server Aug 2015 to May 2017

Bella Vida - Calgary, Alberta

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Assisted customers with food selection, inquiries and order customization requests.

Scored in top 10% of employees in successful resolution of issues. Outside Sales Mar 2013 to Aug 2015

Anchor Construction - Calgary, Alberta

Managed a portfolio of 200 accounts and $150,000 in sales. Completed daily outbound calls, up to 4 hours per day. Negotiated prices, terms of sales and service agreements. Contacted new and existing customers to discuss how their needs could be met through specific products and services.

Quoted prices, credit terms and other bid specifications. Identified prospective customers by using business directories and following leads from existing clients.

Wrote sales contracts for orders obtained and submitted orders for processing. Attended monthly sales meetings and quarterly sales trainings. Education and Training

Skills

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Built relationships with customers and the community to promote long term business growth.

Exceeded team sales goals by 15%.

Customer Service Representative Customer Service Feb 2009 to Dec 2012 Kaizen Automotive - Calgary, AB

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

High School Diploma

John Peterson Secondary - Kamloops

administrative, Cash flow, cash management, closing, communication skills, contracts, Creative problem solver, credit, clients, client relations, marketing, Mediation, meetings, MS Windows, policies, POS, Quick learner, sales, Strategic, telephone, Training development

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