Data Entry Customer Service

Cynthia Irby 804-***-****

**** *** **** **** ********, Virginia23223 **********@*****.***

Professional with proficiency in the areas of general ledger accounting, data entry processing, customer service and training. Possess array of additional competencies skills. Detail and result oriented ensuring that goals are reached on time. Capable of quickly adapting and effectively performing new duties and thrive at taking on challenging situations and finding effective resolutions to problematic areas.

PROFESSIONAL EXPERIENCE:

Manpower (Argent Credit Federal Credit Union)

Bank Teller, January 2017 June 2017

•Completes all types of member transactions relating to existing accounts, new accounts and loan application and disbursal, in an accurate and timely manner.

•Addresses member’s questions and concerns

•Recognizes opportunities for cross-selling our products and services relating to each individual members financial needs

•Provides exceptional service to both internal and external members

•Enthusiastically supports and leads by example the Credit Union’s service vision, values, goals and policies

•Contributes to the team achievement of departmental goals by meeting or exceeding individual goals

•Maintains current knowledge of credit union policies and procedures

Aerotek (Xerox) – Richmond, Virginia

Eligibility Worker, September 2015 - February 2016

•Review application information on the web-based system and associated displayed for the application consistent with information on imaged displayed.

•Document missing information in the web-based computer system.

•Determine eligibility for health insurance, enter data to process automated eligibility.

•Make outbound calls to obtain clarification on application.

•Participate in quality improvement process and follow all regulations/guidelines by reviewing documentation.

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Aerotek (SunTrust Bank) – Richmond, Virginia

File Clerk, August 2015 – September 2015

Verify codes on car loans and update system with correct codes with SunTrust Regulation and Risk Management guidelines.

File in alphabetical order in file cabinet provided.

Alcohol Beverage Control – Richmond, Virginia

Sales Associate/Clerk, November 2006 - Current

•Wait on customer, sales of alcoholic beverage, mixer and lottery tickets, determine legality of sales.

•Check Id’s, perform POS ID challenge and count change back to customer with receipt.

•Maintain proper level of cash in register and relinquishes excess cash to management.

•Front merchandise, report discrepancies, assist with assemble of customer order and print verification and process licenses orders as directed.

•Assist management in preparation of store reports for inventory and utilize safe in accordance with Division procedures when needed.

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Bank of America - Richmond, Virginia

Operation Analyst, December 1998 – April 2014

Enter customer data into various Bank systems to maintenance and align proprietary data.

Research/Analyze data issues pertaining to customers’ accounts.

Report accurate statistical data.

Train associates on various department systems and procedures.

NationsBank – Richmond, Virginia

Support Specialist IV / Data Entry Specialist, March 1995 – December 1998

Interpreted and posted payments, advances, renewals and noted instructions per Managers.

Process and post returned checks from Banking Centers.

Post payments transactions to customers’ automatic draft accounts.

Collaborate with settlements department regarding end of day reconciliation.

C&S/Sovran – Richmond, Virginia

Commercial Loan Specialist, January 1986 – March 1995

Ensuring that all required information is accurate on loan application for processing.

Enter client/account data into the Commercial Loan System (CLS).

Receive incoming wires from different branches to pay on loans

End of day reconciliation for general ledger and debits and credits settlement.

EDUCATION:

J. Sargant Reynolds Community College, Associate Degree Data Entry Technology, Richmond, Virginia, May 1985

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