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Customer Service Administrative Assistant

Raleigh, North Carolina, United States
November 28, 2017

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Professional Overview

Energetic, Results-Oriented, Team-Player; Eager to bring strong administrative skills to a

company in need of top-level support; Self-motivated administrative professional with

extensive experience, reliable, personable, high-performing and hard working.

Work Experience

Human Services Technician Apr 2015 to Current

Wake County Health and Human Services Raleigh, NC

Proficient in Company Software: NCFAST and Prime:

Knowledge of multiple Economic Service Programs: Work with both Medicaid, Food and

Nutrition, and Recertification Applications.

Provide Excellent Customer Service: Internally and Externally.

Research and Submit Cases; Log Recertification Applications

Support to Case Managers: Provide various Administrative Supports.

Document, Catalog, Register, and Assign Documents.

Conduct Client Interviews

Assist on several Special Projects: Trained Co-Workers.

Administrative Assistant Nov 2014 to Apr 2015

Quality Staffing/ Adil Staffing Cary, NC

Worked assignment with Wake County H&HS.

Worked with Company Software: NC Fast and Prime Systems.

Submitted and Assigned Medicaid and Food and Nutrition Applications.

Researched Cases; Logged Recertification Applications.

Provided Support to Case Managers.

Administrative Assistant Apr 2014 to Jun 2014

Aerotek Staffing Raleigh, NC

Worked assignment with Cigna:

Reviewed, Sorted, Scanned, Searched, Saved and Prepared Medical Records and Mail.

Phoned Doctor Offices to Request Records and Collection Information.

Entered Information and Updated Individual Files' Status.

Medical Record Clerk Dec 2007 to Nov 2011

ValueOptions Raleigh, NC

Filed, Sorted, Retrieved, Scanned, Created, Verified, Searched, Purged, and Maintained

Medical Records, Files and Folders.

Cross-Trained as a Clinical Assistant and in Data-Entry.

Entrusted for Special Assignments and Cross-Trained on several other Duties.

Office Support Apr 2007 to Dec 2007

Today's Staffing Raleigh, NC

Provided Temp Assignments for various Companies in need of Office Skills such as:

Filing, Sorting, Word Processing, and Data Entry.

Created Appointments for Incoming Visitors.

Successfully Completed All Job Assignments for Time Requested.

Administrative Assistant Jul 2004 to Apr 2007

Raleigh-Durham Masonry Raleigh, NC

Provided Administrative Support to the President of the Company.

Processed Payroll, Company Invoices, and Account Payables and Receivables.

Updated Contracts, Proposals, and Ordered Supplies for New and Existing Accounts.

Attended Meeting Pertaining to New Contracts

Traveled to Process and Maintain All Out of State Accounts.


MBA, Business Oct. 22, 2016

University of Phoenix Phoenix, AZ

Bachelor of Science, Organizational Management May 4, 2014

Saint Augustine's University Raleigh, N.C.


Administrative Support, Interpersonal Skills, Oral Communication, People Skills, Excellent

Customer Service, Data Entry, Active Learning, Filing, Indexing, Research Cases, Microsoft

Word, Mail, Email, PowerPoint, Lotus Notes, Office Skills, Organizational Skills, Payroll,

Researching, Routing, Sorting, Written Communication, Multi-Task Management, Critical


Personal Information

Team player with outstanding work ethic. *Self- motivated, capable of working independently

and a fast leaner. *Able to set effective priorities and implement decisions to achieve

immediate and long term goals and meet operational and/or company deadlines. *Eager to

take on new challenges and learn new skills.

Contact this candidate