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Customer Service Administrative Assistant

Location:
Rosedale, New York, United States
Posted:
November 28, 2017

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Resume:

SURENDRA N. BOODHRAM

***-** ***** ******

Richmond Hill, NY 11419

Home: 718-***-****

Cell: 347-***-****

E-mail: ac3iiu@r.postjobfree.com

OBJECTIVE: To obtain a diversified, growth-oriented position as an administrative assistant utilizing comprehensive knowledge and practical experience in clerical, administrative and office support, information management, customer service, business communications and etiquette, while offering an opportunity for advancement.

PROFILE: * Constructively organized and detail oriented, with strong time management and prioritizing skills.

* Highly productive in time critical situations.

* Clear, concise communicator with well defined interpersonal skills.

* Self-motivated, takes initiative, works efficiently in solo or team settings with minimal supervision.

EDUCATION: GOODWILL INDUSTRIES OF GREATER NY AND NORTHERN NJ, INC

GOODSKILLS PROGRAM- Certificate: Clerical Enhancement, 11/10 Brooklyn, NY

CAREER BLAZERS - Certificate: PC Office Specialist, 7/04 New York, NY

AMERICAN BUSINESS INSTITUTE - Certificate: Computer/ Office Specialist, 3/92 New York, NY

SKILLS: Typing: 35-40 wpm; data entry (over 8000 ASKPH); dictaphone transcription.

Computer proficiency in: MS Word, Excel, Access, Outlook, and PowerPoint.

Expertise in all office procedures, records/inventory management, shipping/receiving,

accounting/bookkeeping, payroll, customer service and problem resolution.

EXPERIENCE:

2010-2011 CATHOLIC CHARITIES OF NEW YORK Brooklyn, NY

Administrative Assistant/ Intern

* Entered client survey information into computer database.

* Answered telephones, screened/redirected calls, recorded/distributed detailed messages.

* Filed client confidential records.

2/99-2002 CROSS & GUARD AGENCY New York, NY

Office Assistant/ Temp

* Opened, sorted and distributed mail.

* Performed data entry and light typing.

* Answered telephones, screened/redirected calls, recorded/distributed detailed messages.

* Provided a wide range of clerical support including photocopying and faxing.

9/98-1/99 EMPIRE INSURANCE GROUP Brooklyn, NY

Underwriter Assistant

* Contacted brokers to verify policy activities.

* Maintained system diary.

* Reviewed policies on 60-day cycle, sent non-renewal letter to insured.

* Entered endorsements on daily basis.

* Assessed properties to evaluate coverage increases.

4/97-6/98 INTERSTATE BRAND CORP. Jamaica, NY

Route Accounting Clerk

* Checked in-route deposit slip.

* Made adjustment for shortages and corrections.

* Sent statements to all stores, ensured that all invoices were collected.

* Called customers to verify invoices; rebilled customers.

5/94-11/96 SKILL GRAPHIC CORP. New York, NY

Shipping and Receiving Clerk

* Received/verified incoming merchandise as well as inspected such merchandise for shortages, damages

* Processed and ensured the timely fulfillment of customer orders.

* Implemented inventory management/loss prevention techniques including updates of inventory records to

* Prepared bills of lading, freight manifests and other documents to facilitate shipping.

* Provided clerical support including filing, telephone coverage.

REFERENCES: Available upon request



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