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Air Force Technical Support

Location:
Wichita, Kansas, United States
Salary:
75,000
Posted:
November 28, 2017

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Marvin Griffin

Career Objective: To be a part of leading and growth oriented company. Seeking an excellent position commensurate with my skills with a well-developed organization where I can put my skills and talent to use.

Certifications: Microsoft Certified Professional (MCP)

Education

7/1997 – 1/2000 California Baptist University Riverside, CA

Bachelors of Science Degree in Information Systems (Awarded 8/2002)

5/1990 - 8/2002 Community College of the Air Force Maxwell AFB, AL

Associates of Science in Information Management (Awarded 8/2002)

12/2009 – 06/2011 ITT Technical Institute San Bernardino, CA

Associate’s Program in Information Technology - Computer Network Systems

Graduated with Highest Honors

GPA: 3.93

07/2011 – 10/2013 ITT Technical Institute Torrance, CA

Bachelors of Science Degree in Information Systems and Cyber Security

Graduated as Valedictorian

GPA: 3.61

Work Experience

02/2017 – Present Heroux Devtek, Inc. Wichita, KS

Information Systems Specialist

Providing technical support to clients via phone calls and/or email. Remoting into client’s computers and resolving computer issues. Setting up laptops and desktops for clients. Provided server support, installing updates on servers, and computer health reports. Working with Active Directory on a daily basis. Work with Service-Now ticketing system.

08/2016 – 02/2017 R.D. Henry & Company, LLC Wichita, KS

IT Systems Support Engineer

Providing IT Support on a large scale of 188 employees. Working with Active Directory on a daily basis. Changing configurations on label printers and HP Printers. Remoting onto vendor’s computer downloading the pricing program, and changing configurations on MS-Access databases when error messages displayed. Refreshing corporate computers with new hardware. Purchasing hardware and software when needed to keep company software license compliant.

06/2015 – 08/2016 Pixius, Inc. Wichita, KS

Help Desk Technician

Provided Level 1 Support to clients via phone calls and/or email. Remoting into client’s computers and resolving computer issues. Setting up laptops for clients and building servers to be used on client’s site. Provided server management, installing updates on servers, and computer health reports. Using ConnectWise as ticketing system. Working with Active Directory on a daily basis.

11/2014 – 05/2015 ServiceLink (Contract) Irvine, CA

Service Desk Technician

Provided Level 1 Support to end-users with password resets and troubleshooting on resolving customer’s computer issues. Installing software and computer management. Used Remedy as trouble ticketing system.

02/2014 – 10/2014 Children’s Hospital of Los Angeles (Contract) Los Angeles, CA

Service Desk Technician

Provided 1st Level support to end-users with password resets and more in-depth troubleshooting on resolving customer’s computer issues from PeopleSoft to VM. Used iHeat as trouble ticketing system.

09/2013 – 02/2014 Veteran’s Hospital (Contract) Long Beach, CA

Help Desk Technician

Provided 1st Level Technical Support to end-users from password resets to more involved troubleshooting techniques to resolve issues at the lowest level. Used Remedy trouble ticketing system to maintain records of computer issues.

12/2011 – 11/2012 American Honda Motors (Contract) Torrance, CA

Configuration Technician

Saving user profiles for configuration to new hardware and virtual machines. Deploying hardware to users. Conducting software validation on clients licensing requirements. Imaging computer systems for re-deployment. Using client’s process of pushing software to user computers.

09/2011 – 11/2011 ExxonMobil (Contract) Torrance, CA

Level 3 Technician

Imaging client’s new computers and deploying systems to users. Migrating the user’s data to new machines and providing one on one support. Solving issues that arise during the imaging and during the migration processes. Ensuring client’s computers are ready for deployments to refinery employees and contractors.

04/2010 – 08/2010 Bank of America (Contract) Simi Valley, CA

Level 1 Technician

Performed refreshes to clients computers. Provided guidance to team members with events to accomplish assigned duties. Pushed applications to new desktop and laptop systems. Backed-up information from user’s computer systems to servers. Re-installed required information from servers to user’s new systems via network and wireless connections. Erased computer hard drives. Scanned inventory and prepared for shipment back to vendor. Support 1,000+ users.

08/2000 - 06/2002 Marconi Services Brea, CA

Data Security Analyst

Conducted Systems Administration on OS390 Mainframe. Migrated security functions from East Coast to West Coast facility. Network Administration on Windows NT and LDAP Servers. Managed firewalls, mainframe, and server security. Troubleshooting technical issues for client’s mainframe applications.

Military Career

04/1987 – 05/1987 Lackland Air Force Base San Antonio, TX

Basic Military Training (BMT)

Transformed into a disciplined, motivated Airman with the foundation to serve in the Air Force.

05/1987 – 06/1987 Keesler Air Force Base Biloxi, MS

Technical School

Trained for Air Force Specialty Code (AFSC) as an Administration Specialist.

06/1987 –3/1990 McConnell Air Force Base Wichita, KS

184 Tactical Fighter Group

Performed duties as an Administration Specialist.

05/1990 – 03/2001 163 Reconnaissance Wing March ARB, CA

Technical Order Distribution Office Coordinator

Maintained the Automated Technical Order Management Systems (ATOMS) database. Conducted inspections on technical order libraries ensuring compliance. Developed Operating Instructions. Installed Time-Compliance Orders (TCOs) on all Logistic and Maintenance computer systems.

03/2001 – 07/2003 163 Air Refueling Group March ARB, CA

Paralegal Craftsman

Provided legal assistance to wing personnel deploying to Crete, Afghanistan, Ukraine, and numerous other military locations. Also, created Wills, and Powers of Attorney for personnel.

07/2003 – 10/2008 163 Air Refueling Group March ARB, CA

Law Office Superintendent

Managed two (2) NCO paralegals. Deployed to Travis AFB, Nellis AFB, Hickam AFB, HI, Masirah Island,

Oman, and Ali Al Saleem AB, Kuwait, while providing legal assistance to deployed personnel.

Retired on 10/18/2008.



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