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11 years in Telecom Software Update Handling and Troubleshooting

Bengaluru, Karnataka, India
November 28, 2017

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Anish Chacko

Career Objective

***-** ********* ********* ********* Layout Outer Ring Road Bangalore - 560048 Call: +91-998**-*****


Be a part of an esteemed organization where I can apply my knowledge and skills to the growth of the organization and thereby to have the self- satisfaction


o Bachelor of Computer Science & Engineering 2003 Score 66.64

% Mahatma Gandhi University Kerala

o Pre Degree 1998 Score 76.20 % Mahatma Gandhi University


o SSLC 1996 Score 96.00 % Department of General Education Kerala

Since 2012 June

Customer Support

Ericcson India Global Services Pvt Ltd Bangalore Responsibilities

Live Switch Maintenance, Upgradation, Patching and Support remotely for North American operators like AT&T, Sprint, T-Mobile etc

Hands on Experience in VSE Ucore Upgrades, Patching and troubleshooting

Software Upgrades on Network elements like M-MGW, LTE, SDP, AIR and ERS8600 router upgrades

Timely Patch Audits and new Patch deployment in CBM, DMS, NPM, MGW nodes of Nortel.

Upgrading Nortel USPs

2009 June to 2012 June

Service Fault Management Engineer (VNOC)

Cable and Wireless (INDIA) Ltd Bangalore

11 years of experience in

Telecom Software Deployment

and Troubleshooting.

Working experience in Core

GSM Telecom Domain and

working knowledge on Nortel

MSC (DMS 100, 200, 500,


ERS8600 and USP.

Working experience on various

Feature Activations and UMTS

Ericsson M-MGW, LTE

Upgrades, SDP, AIR and

ERS8600 router upgrades

Having sound knowledge in the

field of GSM, WCDMA and LTE

technology and SS7 etc

Exposure to Nortel MSC, HLR,

Passport and Verint LI system.

Exposure to various VAS and

OEM elements.

Profile Summary

Career History


11 years of Proficiency


SME for Fault management

Handling of tickets assigned to VNOC Remedy queue

Providing customer support by solving tickets within SLA

Data filling and configuration of VPN, CTX and various services offered.

Monitoring of the switches (DMS 100).

Liaising with other operators.

Coordinating with other teams of C&W like (Voice Traffic Services) for Core Network Operation and Maintenance

Provide real time support to the Field Engineers 2007 June to 2009 April

Senior Customer Support Engineer

Wipro Infotech Bangalore


Working on site, representing Nortel Networks India Pvt Ltd at the Nortel MSC locations in Kerala for the client’s BSNL Cellone Network operations in Kerala.

Looking after all major MSC related activities inclusive of interactions with Database, Engineering team and also with the Customer.

Plan and implement changes in the network in accordance with both the engineering team and customer.

Maintain operations process and also create documentation for the same to be handed over to customer eventually.

Associate with all tiers of Technical support to bring about solution to problems.

Maintenance of Nortel DMS-MSC/ USP and address all hardware related and network related issues pertaining to the nodes.

O&M of Switch with respect to call routing, digital analysis creation, backup operation and routine upgrades.

Routine monitoring and verification of all Trunks, Route-sets, Signaling Links, CDR generation/ sending, patch status.

Hardware Fault analysis; escalation and co-ordination with Nortel technical support when required.

First level performance analysis from NORTEL Proptima performance tool and further forward to NSS Engineering team for analysis.

Route and GT changes according to customer requirement.

Trunk and Sig Links creations and amendments in MSC according to customer requirement.

Tax POI, Inter-MSC, STP routes integration

Transmission planning between various network elements throughout the network and implement the changes

Coordinating with Installation and Commissioning wing for Network Integration activities

Nortel PassPort

Handling 7K, 8K and 15K


Performance analysis

Nortel WNMS

Integration of new network

elements into WNMS

Handling backup and Patch


Creation of different report

matrix in WNMS with Proptima


Analysis of different traffic

reports based on different

routes, service quality and

traffic dispersion on daily and

hourly basis

Verint Lawful Intercept

O & M of Lawful Intercept

(BSNL South zone)

Integration of remote


Documentation and circulation

of different provisioning

procedures involved

Resolving various intercepted

CDR routing/exportation

related issues

Other VAS & OEM elements like

FMS, IVR and Tejas MUX

General health checks for

different VAS elements (FMS,

IVR). General health checks

and handling backups of Tejas


Operation and maintenance of

routers and switches


I hereby declare that the above furnished by me are true and correct to the best of my knowledge and belief.

Nortel - BSNL Project [Kerala]

O & M Engineer (NSS) [Apr 07 – May 07]

BrainHunter Recruiting India Pvt. Ltd Hyderabad

Trainee Telecom Engineer [Sep 06 – Mar 07]

Manpower Services India Pvt. Ltd Chennai


Handling backups ( MSC/HLR) and Patch application

BSC integration definition in MSC, LAC/Remote LAC definitions in MSC

Coordinating with engineers in other MSC(s) in Kerala Circle for resolving different NSS related Issues

Working on Database Tables of various nodes e.g. HLR

(Subscriber’s Data), MSC (B-number analysis, Route Analysis, access barring, IMSI analysis etc.)

Handling backup and Patch application of Nortel WNMS

Creation of different report matrix in WNMS with Proptima tool. 2004 August to 2005 July

Software Engineer

Datec Systems(P) Ltd Trivandrum Kerala


Development of data maps and testing of them using a tool called Ecmap

Development of data maps for commercial transactions, such as purchase orders, invoices, and receipts

Web based templates were developed for the Business interaction and for the use of clients


30 April 1980





Marital Status


Visa Status



English Hindi Tamil

Kannada Malayalam

Personal Profile


Red Hat ID : 140-197-948



o Successfully maintained the 4 BSNL MSCs in Kerala Circle for 2.5 years

o Successfully controlled the high traffic surge at Nortel MSC on New year Eve by implementing various strategies like Access Class Barring, Call Gapping etc.


Furnished upon request


Operating System

MS DOS, Windows 2000/XP

and UNIX

Programming Languages


GUI Design

Visual Basic 6.0

Software Packages

MS Office


Oracle 8i

Software Skills

Anish Chacko

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