Anish Chacko
Career Objective
***-** ********* ********* ********* Layout Outer Ring Road Bangalore - 560048 Call: +91-998**-*****
E-Mail: ac3ihd@r.postjobfree.com
Be a part of an esteemed organization where I can apply my knowledge and skills to the growth of the organization and thereby to have the self- satisfaction
Education
o Bachelor of Computer Science & Engineering 2003 Score 66.64
% Mahatma Gandhi University Kerala
o Pre Degree 1998 Score 76.20 % Mahatma Gandhi University
Kerala
o SSLC 1996 Score 96.00 % Department of General Education Kerala
Since 2012 June
Customer Support
Ericcson India Global Services Pvt Ltd Bangalore Responsibilities
Live Switch Maintenance, Upgradation, Patching and Support remotely for North American operators like AT&T, Sprint, T-Mobile etc
Hands on Experience in VSE Ucore Upgrades, Patching and troubleshooting
Software Upgrades on Network elements like M-MGW, LTE, SDP, AIR and ERS8600 router upgrades
Timely Patch Audits and new Patch deployment in CBM, DMS, NPM, MGW nodes of Nortel.
Upgrading Nortel USPs
2009 June to 2012 June
Service Fault Management Engineer (VNOC)
Cable and Wireless (INDIA) Ltd Bangalore
11 years of experience in
Telecom Software Deployment
and Troubleshooting.
Working experience in Core
GSM Telecom Domain and
working knowledge on Nortel
MSC (DMS 100, 200, 500,
CS2K), VSE, CBM, CNM,
ERS8600 and USP.
Working experience on various
Feature Activations and UMTS
Ericsson M-MGW, LTE
Upgrades, SDP, AIR and
ERS8600 router upgrades
Having sound knowledge in the
field of GSM, WCDMA and LTE
technology and SS7 etc
Exposure to Nortel MSC, HLR,
Passport and Verint LI system.
Exposure to various VAS and
OEM elements.
Profile Summary
Career History
TELECOM EXPERT
11 years of Proficiency
Responsibilities
SME for Fault management
Handling of tickets assigned to VNOC Remedy queue
Providing customer support by solving tickets within SLA
Data filling and configuration of VPN, CTX and various services offered.
Monitoring of the switches (DMS 100).
Liaising with other operators.
Coordinating with other teams of C&W like (Voice Traffic Services) for Core Network Operation and Maintenance
Provide real time support to the Field Engineers 2007 June to 2009 April
Senior Customer Support Engineer
Wipro Infotech Bangalore
Responsibilities
Working on site, representing Nortel Networks India Pvt Ltd at the Nortel MSC locations in Kerala for the client’s BSNL Cellone Network operations in Kerala.
Looking after all major MSC related activities inclusive of interactions with Database, Engineering team and also with the Customer.
Plan and implement changes in the network in accordance with both the engineering team and customer.
Maintain operations process and also create documentation for the same to be handed over to customer eventually.
Associate with all tiers of Technical support to bring about solution to problems.
Maintenance of Nortel DMS-MSC/ USP and address all hardware related and network related issues pertaining to the nodes.
O&M of Switch with respect to call routing, digital analysis creation, backup operation and routine upgrades.
Routine monitoring and verification of all Trunks, Route-sets, Signaling Links, CDR generation/ sending, patch status.
Hardware Fault analysis; escalation and co-ordination with Nortel technical support when required.
First level performance analysis from NORTEL Proptima performance tool and further forward to NSS Engineering team for analysis.
Route and GT changes according to customer requirement.
Trunk and Sig Links creations and amendments in MSC according to customer requirement.
Tax POI, Inter-MSC, STP routes integration
Transmission planning between various network elements throughout the network and implement the changes
Coordinating with Installation and Commissioning wing for Network Integration activities
Nortel PassPort
Handling 7K, 8K and 15K
passports
Performance analysis
Nortel WNMS
Integration of new network
elements into WNMS
Handling backup and Patch
application
Creation of different report
matrix in WNMS with Proptima
tool
Analysis of different traffic
reports based on different
routes, service quality and
traffic dispersion on daily and
hourly basis
Verint Lawful Intercept
O & M of Lawful Intercept
(BSNL South zone)
Integration of remote
workstations
Documentation and circulation
of different provisioning
procedures involved
Resolving various intercepted
CDR routing/exportation
related issues
Other VAS & OEM elements like
FMS, IVR and Tejas MUX
General health checks for
different VAS elements (FMS,
IVR). General health checks
and handling backups of Tejas
MUX
Operation and maintenance of
routers and switches
Exposure
I hereby declare that the above furnished by me are true and correct to the best of my knowledge and belief.
Nortel - BSNL Project [Kerala]
O & M Engineer (NSS) [Apr 07 – May 07]
BrainHunter Recruiting India Pvt. Ltd Hyderabad
Trainee Telecom Engineer [Sep 06 – Mar 07]
Manpower Services India Pvt. Ltd Chennai
Responsibilities
Handling backups ( MSC/HLR) and Patch application
BSC integration definition in MSC, LAC/Remote LAC definitions in MSC
Coordinating with engineers in other MSC(s) in Kerala Circle for resolving different NSS related Issues
Working on Database Tables of various nodes e.g. HLR
(Subscriber’s Data), MSC (B-number analysis, Route Analysis, access barring, IMSI analysis etc.)
Handling backup and Patch application of Nortel WNMS
Creation of different report matrix in WNMS with Proptima tool. 2004 August to 2005 July
Software Engineer
Datec Systems(P) Ltd Trivandrum Kerala
Responsibilities
Development of data maps and testing of them using a tool called Ecmap
Development of data maps for commercial transactions, such as purchase orders, invoices, and receipts
Web based templates were developed for the Business interaction and for the use of clients
DOB
30 April 1980
Nationality
Indian
Gender
Male
Marital Status
Married
Visa Status
Employment
Linguistics
English Hindi Tamil
Kannada Malayalam
Personal Profile
RHCE 6
Red Hat ID : 140-197-948
Certifications
Achievements
o Successfully maintained the 4 BSNL MSCs in Kerala Circle for 2.5 years
o Successfully controlled the high traffic surge at Nortel MSC on New year Eve by implementing various strategies like Access Class Barring, Call Gapping etc.
References
Furnished upon request
Declaration
Operating System
MS DOS, Windows 2000/XP
and UNIX
Programming Languages
C
GUI Design
Visual Basic 6.0
Software Packages
MS Office
Database
Oracle 8i
Software Skills
Anish Chacko