Hafiz Osaid Atif
** *-* *&D Society, Mohanwal Road Lahore.
Cell: +92-333-*******
Email:ac3ihb@r.postjobfree.com
Born: 21/12/1990
Personal Profile
Functional Areas: Telecommunications, VoIP, Electronics,
Result-driven, logical & methodical approach to achieve objectives
Calming and positive temperament; tolerant and understanding
Good strategic appreciation and vision; able to implement cutting-edge plans
Ability to seek and find solutions to challenges Education &
Qualification
BS Electrical Engineering 2014
University of Management and Technology (UMT), Lahore (3.03/4.00 CGPA)
F.Sc (Pre Engineering), 2010
ILM College, Lahore
Matriculation 2008
Heritage School System, Lahore
Professional
Experience
Application Support Engineer at Verscom Technologies Feb 2017 – Present
Working at Verscom Technical Assistance Centre, Providing 24x7 Technical Support to globally spread NGN/VoIP Customers (Operators/ISPs) for below products;
Genband S3 SBCs (Jarrell/Annapolis/Q10/Q20/Q21)
Genband RSM (Real-Time Session Manager)
Verscom ODINE VCRS (Centralized Voice Routing Servers) Responsibilities:
24x7 On Call availability when assigned and handle support calls with minimal delay.
L2/L3 Support duties, such as resolving issues across several core telephony network elements
Answer, prioritize, and track support requests arriving over phone, and ticketing system
Giving technical support & guiding to customers and handling the customer problems with Genband SBC
Maintain and update internal knowledge base of common support issues
Coordination with the customers & vendor
Manage critical customer issues and facilitate communication between customers, escalation, and Vendor.
GENBAND S3 installation/configuration/upgrades/Troubleshooting
(Annapolis, Sandy Bridge, Q10, Q20, Q21)
.GENBAND S3 SBC Support to customers around the world
.GENBAND RSM Server installation/Upgrade/Patch
installation/Troubleshooting
Deployment, management and support of Genband SBC (Session Border Controller) - the product supports multimedia session control
(both signaling and the media), interworking and security to VoIP network deployments.
Deployment, management and support of Genband RSM (Real-time Session Manager) - the product provides network-wide management services across multiple SBCs, it extracts, views and manages real- time sessions and network performance based reports.
Performing software and OS level upgrades (Genband SBC & RSM)
Configuring the services on SBC (like NTP, SNMP, networking, named, SSH, SMTP etc.)
Troubleshooting on Genband SBC & RSM (by checking SIP call flows, analyzing CDRs, logs, traces etc.)
Reproducing issues in a simulated lab environment (using programs like SIPP, VMware) in order to enhance support quality
Providing remote and on-site support, pinpointing critical server problems
Planning and performing migrations
Reporting the problems to the vendor and working with the support team of the vendor.
Creating bash shell scripts for daily operations.
Chasing the performance for hosted systems(in London and Boston) 1st Level Support Engineer at Verscom Technologies, Lahore Sep 2014 – January 2017
Monitoring of network of the clients for its smooth running
Trouble shooting in networks to identify and remove faults
Provide solutions to customer complaints to fix their problems
Monitoring of Network using Solar Winds Monitoring tools.
Clients management using Numara Footprints
Accessing servers and checking them for problems Internee at Descon Ltd., Lahore Jun – Jul 2013
BS (E.E)
Final Project
Designed Dual Axis Solar Panel Tracker for Final Year Project. In this project we tracked the sun on both x and y axis. Four “Light Dependent Resistors” were used as sensors to track the sun. Two DC motors were used for the movement of the mechanical structure on both the axis. PIC 16F877 microcontroller was used in this project. Port B was dedicated for the display on the LCD and Port D was used for the rotation of motors and Port C was used as the input source coming from the LDR’s through comparators named as LM324. Tracking was done in order to get maximum efficiency as compared to fixed mount and Single Axis Tracker system. As an outcome of our project, when the panels were pointed perpendicularly to the sun rays, it’d produce more energy and as a result increase the overall efficiency of the system. Auxiliary
Achievements
PLC workshop held at University of Management and Technology
MATLAB workshop held at University of Management and Technology
Team Lead at Punjab Youth Festival
Photographer at Social Media UMT
Term Projects
Developed Rotating LED Display using Microcontroller
Designed two way security lock using flip flops.
Designed Water Level Detector using Logical Gates.
Devised Real Time Clock using FPGA
Computing Skills
Bash scripting
C,C++ programming
Hands on Linux experience
SIP
Session Border Controllers
Logic Designing
Problem solving
VMWare
Proteus, Labview, Pcspim, MPlab, Matlab,
Microsoft Office( Word, Power Point, Excel )
PLC
Microprocessors, i.e. PIC, FPGA
Numara FootPrints
Network Management tools
Solar winds
Open NMS
Installed Linux using virtual tools
Interests
Linux
Automation
Digital Logic Designing
Programming
Computer Organization and Architecture
Computer Hardware and software
CLI