Sales Customer Service

NAME: MICAH FRANCIS

ADRESS ID: Al NAJDA STREET

Doha, Qatar.

Email ID: *************@*****.***

SKYPE ID: MICAH OSAYAMEN

Mobile NO: 50292637

Area of Expertise

Attention to Details, Discipline, Resolving conflict, Analyzing, Multitasking.

Excellent Communication, Self Discipline, Customer service, self confidence,

Fluent in English language and Basic Arabic.

Advanced Knowledge of Oracle & Seibel CRM. Software

Advanced Knowledge of Aconex Software

Excellent time management, Team player, and Effective decision making

Extensive phone or gadgets knowledge.

Strong IT background, and Microsoft Office (Excel, Access, Word, Power Point, Spread Sheet)

CAREER EXPERIENCE

August 2015 - September 2017 VODAFONE QATAR

Position: Customer Service Executive

Responsibilities: Customer Satisfaction, Product sales, Resolve billing issues, Customer Relationship building, Customer retention, Customer increase, Target achievement.

Duties

Maintained consistent and professional standards of service in support of the business interests and activities of all our business partners and third party clients.

Closed the largest network integration sales ever, scored a competitive win-back from a major competitor, and sold an ISDN data network to a major customer with 10 sites.

Developed new quality standards for better quality performance and reliability.

Improve support service level by 20%

Established good working relationships with customers /clients

Resolved any issues and problems faced by client or customers and deal with complaints and maintain financial accounts by processing customer adjustment.

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Entered the customer information in appropriate forms and by using CRM software.

Process the customer's purchase orders, services, SIM card, subscription packages, applications and forms.

Activated or terminated any product or service and get it processed within the time committed to the customer.

Sales target achievement, collected payment of bills either by cash, credit cards or checks and subsequently activated the customer service when barred or suspended.

Escalated(Using “SEIBEL” Software) the important complaints where the customer's query needed senior assistant or back office team support.

Sold the equipment, services, wireless devices of the telecommunication company in a convincing manner

Prepared and maintained proper paperwork and Receipt and Report.

June 2011 - June 2015 GRAND HYATT HOTEL, Qatar. Position: Sales & Marketing Executive

Responsibilities: Generated business and sold products, Negotiate, Analyze market trend that best meet customers needs.

Duties

Provided customer service and respond to customer inquiries and complaints; I strive to achieve sales target and objectives by ensuring sales in the area of responsibility.

Maintained record of customers information and undertook frequent guest visit; made representation to generate sales of hotel products and services.

Analyzed sales and coordinate after sales service; I ensure there is price on items, stack and display items for sales and make them look attractive.

Recorded orders and send details to the sales and marketing department. Gave feedback on sales and marketing report

Analyzed competitor’s activity in order to utilize the information to work out an aggressive counter sales and marketing strategy.

Recorded customer complaints and find solutions to solve the issue; submitted reports on sales and other daily activities and also provide support on warranty issues.

Operated cash registers and accept payment; I also prepare finance arrangements. for example, invoices and contracts, if authorized by the Sales Manager.

Maintained an organized and clean appearance in all work areas; Use telephone etiquette with incoming calls; Locate and utilize transport facilities and participate in project and initiatives.

Developed and maintain business relationships with current customers and prospective customers in the assigned territory or market segment to generate new business for the Company

March 2009 - April 2011 COSMOS TRADING COMPANY NIG PLC

POSITION: SALES EXECUTIVE

Duties / Responsibilities

Responsible for finding and winning new customers as well as looking after existing customers

Duties

Made Cold calling and visiting customers to sell company’s products.

kept in contact with exiting customers, making appointments with and meeting new customers.

Agreed sales, prices, contacts and payments.

Operated cash registers and accept payment; I also prepare finance arrangements. for example, invoices and contracts, if authorized by the Sales Manager.

Checked products for quality and correct any problems. Delivered checks and collect payments from customers

Worked closely with all serving and kitchen staff to ensure team cooperation and understanding

Record orders and send details to the sales and marketing department. Give feedback on sales and marketing report. I Made sure I meet my sales targets.

Advised customers about delivering schedules and after sales service. Recorded orders and sending details to the sales office. Gave feedback on sales trends.

Maintained communication with customers and complaints from clients thereby solving the problems they might be facing with purchased products.

Feburuary 2007 - December 2008 GUINNESS NIG PLC

B2C Sales Executive

Responsibilities: Leaded the key sales effort for the assigned market to ensure the achievement of the revenue sales targets in accordance with Company commercial strategy and objectives.

Developed and implement the marketing and sales plan for the assigned target market.

Wrote business plans for all current and opportunity tender business; supervise the negotiation and administration process related Company’s revenue, contracts with relevant sales distribution channels and partners.

Focus on growing and developing the existing clients, together with generating new business; I monitored revenue results and forecast of clients on periodic basis and recommend corrective actions if necessary. I also investigate and report benchmark.

Planned and implemented events towards designated customers within the assigned market, in conjunction with public relations department.

Generated memos, emails and reports when appropriate; I responded to questions and requested for information. I file and retrieve corporate documents,records and reports.

Provided excellent customer care and endeavor to build long lasting relationship with customers.

Made key contribution to the management of the communication plan while I monitor and update programmer plans on a wider basis.

Developed and maintain relationship with key office suppliers and vendors, maintain the condition of the office and arrange for necessary repairs by liaising with building management, facilities, contractors, local leadership and other stake holders.

Answered incoming calls and assume other duties when needed.

ACADEMIC QUALIFICATION

Certificate in Sales and Customer Service Training (VODAFONE QATAR)

Bachelor in Business Administration (BBA) Federal University of Benin 2009 - 2012

A Levels: Maths (A) English (A) Technology (B) Science (C) Economics (B) Eminent Education College 2005 - 2008

Please Note. I have NOC, transferable Visa and can join immediately.

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