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HR Manager - UAE National

Dubai, Dubai, United Arab Emirates
November 28, 2017

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Khadija Mohammed Alshamsi

Dubai, UAE +971*********, +971********* LinkedIn

Seasoned and performance-driven HR management professional with more than 14 years’ experience in all facets of human resources, including organisational development, performance management, benefits administration, compensation, and training. Skilled in process optimisation, change management, general administration, policies and procedures, legal compliance, and interviewing. Proven expertise to incorporate leadership skills and define steps to accomplish organisational operating progress and profitability. Adept at recruitment, selection, and supervision of professional and support staff. Knowledgeable in managing data of employees through the Oracle HRMS system. Successfully completed 140 HR projects and reducing 100% manual work in to HR system. Proven expertise in:

HR Project Management

Recruitment & Emiratisation

Training & Development

Organizational Project Management

Retention/Relation Management

Compensation & Benefits Administration

HR Generalist Affairs

Organisational Need Analysis

HR System/Oracle

Shared Services Management

Performance Management



Applied innovative HR strategy and projects, resulting in successful creation of foundation of HR Administration, employee’s services and employee in less than 1 years

Rationalised documents submission process to enhance HR transaction process time by 50%.

Updated HR system by transferring 50K+ employee documents that condensed 100% manual work.

Implemented HR Services system, resulting in reduction in manual employees request by 100%

Developed and introduced Emirates identity card service for 11000 employees and reduced 50% of visa processing time. Minimised 100% manual contribution process by creating Fund Transfer System (FTS) for UAE National Employees.

Rendered expertise as a project manager and developed on-boarding Zone and Oracle fusion HCM project from HR Admin side.

Completed 140 HR projects within four years through planning, commitment, and consistency.


Jumeirah Group, Dubai, UAE

Manager HR – Employee Services, Jan 2014 – Present

Support HR director in establishing and managing department day-to-day functions, projects, and software. Supervise all aspects of HR administration and external activities, including employee Emirates identity card, medical, visa, UAE pension scheme, letters and PRO’s. Formulate plans to streamline recruitment and selection process, adeptly organise orientation of new employees, plan training session to develop skills and capabilities.

Key Contributions:

Administered a cross-functions team of 26 employees, oversaw routine functions, and provided constructive feedback on performance. Structured policies and procedures in-line with company standards and directed employees to follow strict compliance guidelines.

Promoted positive co-operative culture and strengthened the organisation through progressive integration of the purpose, mission and values.

Successfully controlled critical functions and various projects, including execution of Emirates identity card service, salary review project, on-boarding zone, fund transfer system (FTS) for UAE national employees and Oracle fusion HCM project.

Manager, HR Administration - Shared Service, Mar 2013 – Jan 2014

Supported vice president preparing, updating, and recommending HR policies and procedures, also contributed efforts towards designing balanced incentive, compensation, and benefits plan. Generated detailed MIS report and submitted to management for decision making. Competently delivered active functional support to the VP on completing projects of restaurant booking procedures and Dubai shared services, and SBU engagement improvement proposal. Created and improved the process for controlling the reconciliation of leaver’s ID card.

Key Contributions:

Identified service operational issues and took appropriate initiative to resolve problem quickly. Employed best practices to overcome employee grievances, as well as planned rules and regulations to minimise potential issues.

Guided and encouraged employees to follow policies and carried out proper measures to proficiently deal with legal matters. Developed and retained professional relationships with department and cross functional teams to achieve desired goals.

Defined scope of responsibilities to employees by conducting orientation sessions, also created required templates to maintain employee records. Established KPIs to evaluate employees’ performance and organised up-to-date training programmes to improve productivity.

Accomplished all assigned tasks in efficient manner, including new-hire processes, termination, benefits, leave, ID card records, and payroll information.


Manager HR Administration – Employee Service, Jul 2010 – Mar 2013

Formulated and executed strategic plans to simplify HR administration activities and monitored various functions, including recruitment, orientation, training and coaching, and performance management. Strengthened management and leadership by devising and implementing change management strategies. Rendered excellent customer services through up-to-date processes, technology usages, and observing of HR service standards.

Key Contributions:

Attained set targets and timely completed assigned tasks by leveraging key skills. Gained extensive experience and knowledge on programme co-ordination, staffing, and workforce development.

Analysed and assessed HRIS system and suggested improvement to enrich management reporting. Guaranteed exceptional customer service levels through utilisation of all available resources.

Rendered expertise in managing and controlling HR system projects and ensured timely completion within specified time and budget. Applied an effective communication channel that enhanced HR administration across the business.

Managed National Development Department tasks for six months:

Collaborated with government entities, collages, and universities based in UAE and organised career fairs to attract poll of potential candidates.

Produced report on events and submitted to management. Maintained database with UAE national CV's, as well as screened and selected candidates for work placement, internship, and summer jobs.

Additional Experience

HR Administrator, Dubai Foundation for Woman and Children – Dubai, UAE

HR Co-ordinator, Nakheel – Dubai, UAE

Admin Assistant, Tecom – Dubai, UAE

Senior Customer Service Agent, Emirates Airline – Dubai, UAE


Acted as assistant director in silent short movie “Colour” and directed Owen silent short movie “The Miserable Child” in May -2009

Participated in career ahead and shot five interviews for university of Wollongong in Dubai in Apr - 2009

Migrated employee records from old Oracle HRMS to new version in Sep - 2010

Drove the performance of HR department through initiating standard operating procedure, service manual, and employee’s job description in Jan – 2014

Led annual employee gathering for Jumeirah group in Aug – 2014, also created official authorised typing centre for Emirates identity card service for company employees in Dec – 2014

Played a key role in developing the on-boarding zone in co-ordination with Cazar Sniperhire Technology in Jan - 2015

Employed general pension and social authority and new fund transfer (FTS) system for UAE national employees through Oracle HRMS in Sep - 2015


BBA in Human Resources Management/Personnel Administration

Al Dar University College, 2013 – 2017 Accredited by Ministry of Education UAE.

CIPD HR – Level 5, 2017


Letter of Appreciation for Excellent Performance in Handling Passengers

Performance Award for the Valuable Contribution towards Smooth Handling and Management of the IMF Conference

Performance Award for Achieving the Emirates Baggage Service's Mission

Commended by top management and received certificate for providing suitable and co-operative working environment to joiners

Bright Idea Award for Improving Facilities at Emirates Baggage Services

Certificate of Appreciation from University of Wollongong Dubai for Participating in Career 2009 Project


Emirates Reservations, Fares & Ticketing Self Development Aviation Security Level Effective Communication Skills ISO Awareness for Emirates Airport Service Dubai Team Participation Call Centre Inbound Customer Care Emirates Customer Care Airline Baggage Care Performance Matters Introduction to Skywards Electronic Ticket Office Management HR Academy Presentation Skills Service Stars - Successful Together Performance Management System HR-Direct and Kenexa Team Quality Action Business Writing Developing Talents The Seven Habits of Highly Effective People Training


Ms Office Sniperhire HRMS Oracle Oasys Orbits Final Cut Express, PRO Adobe Photoshop I DVD Live Type & I Movie

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