Data Entry Microsoft Office

Toni R. Dye

904-***-****, *************@*****.***

SKILLS

Extensive experience in servicing customers both in person and by telephone; highly efficient; strong verbal and written communication skills; well organized; experience in a multi-faceted environment; strong analytical and time management skills; proficient in Microsoft Office; data entry experience; independent self-starter

PROFESSIONAL EXPERIENCE

Medical Office Support

Greeted patients, visitors, staff and others; explained information and addressed complaints

Answered telephones using voice systems; directed calls and took messages

Processed and mailed bills, contracts, policies, invoices, or checks

Operated office machines such as copiers, scanners, facsimile machines and personal computers

Computed, recorded, and proofread data and other information, such as records or reports

Opened, sorted and routed incoming mail and packages; prepared outgoing mail

Ordered supplies and submitted invoices to accounts payable

Coordinated and scheduled meetings

Organized, maintained and requested patient records

Accepted and documented patient payments; scheduled appointments and made reminder phone calls

Protected patient rights by maintaining confidentiality of personal and financial information; HIPAA

Financial Analyst

Processed email requests for payment distribution

Responsible for applying and distributing monetary endowments

Data Entry Operator

Performed duties as a data entry specialist and served as a member of the Appeals and Complaints Automation Resolution Team

Responsible for the resolution and processing of appeals and complaints

Ensured timely and accurate processing of resolved appeals and complaints

Performed basic typing and data entry utilizing word processing equipment

Includes editing, proofreading of pre-existing texts, documents, and other sources of information

Operates automated office systems equipment

Performs automation functions in Microsoft Word and Excel applications.

Printed, folded, and mailed official company correspondence

Coordinated with team members to ensure compliance with company, state and federal regulations/guidelines

Navigated the web-based Complaints and Appeals Tracking System

PROFESSIONAL EXPERIENCE

Receptionist/Front Desk City Hall-Employee Benefits (Volunteer) June 2017 -- September 2017

Financial Analyst Bank of America (AllSource PPS)* November 2016 – February 2017

Medical Receptionist MCCI Medical Group (Trace Staffing) June 2015 – September 2016

Date Entry Operator Aetna (Rose International Staffing)* September 2015 – January 2016

Office Assistant Everest University April 2012 – July 2015

Medical Office Assistant Mercer Bucks Cardiology March 2004 – November 2007

*Contract position*

EDUCATION

Everest University – Jacksonville, FL

Bachelors Degree in Applied Management

Associates Degree in Applied Management

Certificate of Medical Insurance, Billing and Coding

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