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Sales Customer Service

Cerritos, California, United States
November 29, 2017

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WESCO Distribution - Cerritos, CA (4 years)

Manager, Inside Sales (SCE Alliance)

Directs the activities of all functions involved in purchasing, planning and replenishment of inventory, control of materials from the receipt of forecasting replenishment needs to the delivery of products to customer(s).

Develops strategies, policies, procedures, and overall team to optimize value of the entire function in creating a world class supply chain management group.

Serve as a coach and mentor to the inside sales personnel to insure collective success in succession planning & advancement.

Negotiate and execute Tier 3 Preferred Supplier Agreements: Negotiate volume rebates, terms and conditions, returns, minimums, service expectations.

Provide strong leadership and encourage professional development at all levels to ensure future growth and reduce turnover; explain/teach appropriate policies, procedures and associated practices.

WESCO Distribution - Cerritos, CA (1 year)

Lead, Inside Sales (SCE Alliance)

Lead, trained, monitored and motivated inside sales team in a fast paced and rapidly growing environment.

Actively work with suppliers to ensure on-time performance and negotiate competitive rates for my customer’s.

Drive business development with inside sales team towards generating accurate data and enforcing best practices.

Expeditors International - Carson, CA (4 years)

Distribution Account Specialist

Offered input on strategic planning and logistics regarding staffing needs, productivity and inventory control.

Trained and advised subordinate personnel regarding best practice needed to preserve the integrity of incoming/outgoing orders received and shipped.

Reviewed, recorded, and reported issues to determine reasons for discrepancies between inventory and stock control records. Recommended remedial actions to resolve discrepancies.

Expeditors International - Atlanta, Georgia (4 years)

Corporate Account Manager

Identified improvements on procedures and services to create a more efficient and cost effective operation.

Set up management reports to ensure global consistency and data integrity.

Established, maintained, and reviewed account objectives through the use of annual business plans which were reviewed quarterly with Corporate Sponsors and key personnel.

Branch & SE Regional Trainer

Assisted in design and development of training materials following established training standards.

Provided product expertise to the field, both by delivering classroom training and responding to questions by phone or email.

Expeditors International - Los Angeles, CA (3 years)

Lead, Brokerage Customer Service

Set appropriate goals and deadlines to ensure timely completion of assigned work and projects

Schedule, assign, and prioritize workloads on a daily basis

Investigate problems and resolve issues according to established protocols


University Of Phoenix Gardena, CA

Associates of Arts/concentration in Foundations of Business – Completed, 2013

Bachelor of Science in Business/concentration in Business Management – Completed, June 2015

More Steam University – Online

Lean Yellow Belt Certified – Completed, April 2017

University of Redlands Torrance, CA

Master of Business Administration/concentration in Global Business – Completed, August 2017

Work references are available upon request

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