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Customer Service Data

Los Angeles, California, United States
November 29, 2017

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Salesforce Admin/Developer

Mobile: +1-234-***-****


Professional Summary:

Having 8 years of experience in software development, Admin, implementation and maintenance using, Apex, Triggers, Visualforce and platform.

Experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in (SFDC) development and implementation.

Expertise on customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns.

Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Worked with Approval Processes, custom Tabs, custom reports, and report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, and Dashboards.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

Implemented various client requirements using Apex Language (Classes, Controllers & Triggers), Visualforce pages, Reports, Analytical Snapshots and Dashboards.

Hands on Salesforce Lightening Components design and designing compact layouts using Apex, Visual force pages, Workflows, Apex Triggers.

Implementation & Integration experience of Development Life Cycle on platform using, Visual Force, Tabs, Components, Controllers, Custom Objects, Reports, Analytic Snapshots and Dashboards, Web Services API, IDE, SOQL, SOSL, SOAP based Web Services, JavaScript, jQuery, AngularJS, Ajax; along with knowledge of web services SOAPAPI, WSDL, BULKAPI, RESTAPI, callouts, Batch and Schedule Apex Programs.

Good working knowledge in querying database using SOQL & SOSL queries using Explorer.

Good understanding of Governor Limits with an ability to optimize code to respect limits.

Worked as a Developer and admin in the implementation of project involving customization of Sales cloud and service cloud.

Possess knowledge of CRM processes like Sales, Marketing, Customer Service and recommended solutions to improve their processes using

Experienced working with sandbox and production environments, also with Eclipse IDE Plug-in environments.

Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.

Hands on experience in integrating Salesforce with other local servers using informatica cloud.

Expertise in design and development of use cases and class diagrams using UML/Rational Rose and Microsoft Visio.

Experience in Database Development and management (RDBMS technologies) and SOA design principles using SQL/PL-SQL in MYSQL, Oracle and SQL Server to create Database Tables, Constraints and Stored Procedure.

Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.

Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Education Qualification:

Bachelor’s in Computer Science, India.

Technical Skills:

Salesforce Administration:

Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployment (Change Sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex, Data Loader, Import Wizards, Packages, App Exchange, Custom Apps, Custom Labels and Integrations, Portals (Customer and Partner), Sharing Settings, Communication Templates. Tools:

Apex Data loader, Apex Explorer, Ajax tool kit, Migration Tool, Excel Connector

Salesforce Technology Development:

Apex Language, Apex Trigger, Apex Class & Apex Web Service, SOQL, SOSL, Visual force (Page, Component & Controllers), Data Loader, HTML5, XML, CSS3.

Professional Experience:

Client: AT&T, Los Angeles, CA Oct 2015-Till Date

Role: Salesforce Developer and Administration

Performed detailed analysis of business and technical requirements and designed the solution by Visulaforce, Force.Com API and Web Services.

Implementation of Salesforce change management process to version control changes and migrate across sandboxes using SVN and IDE.

Involved in CRM processes like design, development, planning, testing and integration of salesforce cloud services.

Worked on SOQL and SOSL. Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Created lightning Components, added CSS and Design Parameters which improves performance.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Upgraded from salesforce classic to salesforce Lightning.

Interacted with various business team members to gather and document the requirements.

Created custom fields and mapped them with the fields of Java (Web Page) applications, also created Formula fields, Validation Rules, Assignment Rules, Workflow, picklists, lookups, master detail relationships and Approvals for the flexibility and functionality of platform application.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.

Developed Visualforce Pages, Visualforce Components and Apex Controllers.

Summary reports, Matrix reports, Charts and Dashboards were created to assist the business teams.

Implemented various data sharing/security policies using OWD, Sharing Rules, Role Hierarchy, Profiles and Field Level Security.

Written SOQL, SOSL queries necessary for the applications in Apex Classes and Triggers.

Gathered requirements from the client, coordinated with the offshore team and managed daily activities effectively.

Used Data Loader for insert, update, and bulk import or export of data from subjects. Used it to read, extract and load data from comma separated values (CSV) files.

Implemented Email-to-Case using XML. Converted the E-mail threads regarding customer service issues into XML strings that are converted into cases and linked those cases with their respective Accounts and Contacts.

Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Migrate the data using Import and Export Wizard and Data Loader for all data Insert, update and delete.

Experience in working with Development team for solving the Complex Business requirements and Issues.

Environment: CRM Application Platform, Lightning, Apex Language, Visual force, Custom Objects, Data Loader, Tabs, Page Layouts, Workflow and Validation Rules, java script, Eclipse IDE Plug-in, Sandbox data loading, Security control, Approval Processes, Email, Dashboards, Reports.

Client: John Muir Health, CA Apr 2014-Sep 2015

Role: Salesforce Developer and Administration

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Collaborate with marketing to create and support B2B marketing campaigns.

Worked on lightning for creating custom pages for lookup screens on Salesforce.

Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.

Manage the implementation of all Pardot forms to ensure proper tracking, integration and data quality.

Created workflow rules and defined related tasks, email alerts, and field updates.

Worked on Salesforce to Salesforce Integration and integrated Salesforce to FedEx to track Status.

Participate in automating complex business processes using declarative features such as approval process, dynamic approval process and sharing rules.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various Reports and for different user profiles based on the need in the organization.

Developed Apex Classes and Apex Triggers for various functional needs in the application and managed the version of Code through GITHUB.

Experience in Bulk Data Migration and integration using Apex Data Loader. Used SOQL and SOSL for data manipulation needs of the application using platform database objects.

Worked on customization of visual force to have lightning experience for desktop and Salesforce 1 mobile applications.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce Premier Support and handled the support cases with the help Salesforce support.


Apex, Visual force, Triggers, Pardot, Apex Data Loader, Workflow, Reports and Dashboards, lightning, Approval Process, Security Settings, SSO, Service Now and Exact Target v5.

Client: Chrysler Financial, Farmington, MI Jan 2013-Mar 2014

Role: Salesforce Developer

Involved in Business process reviews and reviewed the systems and related documentation.

Worked with various standard objects like Accounts, Contacts, Leads, Opportunities, Campaigns, Reports and Dashboards.

Involved in Customization of the apps to suit the functional needs of the organization.

Created user roles and profiles and given them security controls and shared settings.

Created Workflow rules and defined related tasks, email alerts and field updates.

Designed and implemented Page layouts and Custom tabs to suit the needs of the application.

Created pick lists, dependent pick lists, lookup fields, Junction objects, Master detail relationships and formula fields.

Designed and developed Validation rules and configuration within

Used Sales Force Automation(SFA) for Opportunity Management, Account and Contact Management by using Workflow.


Salesforce, Windows XP.

Client: Bit Soft Solutions Private Limited, Hyderabad India Jun 2009-Nov 2012

Role: Software Engineer

Conceptualizing and designing the basic framework for automation.

Involved in the preparation of requirements documents, User Interface Design, build and Test Plans.

Handling the Front-end and Back-end Development including coding, testing etc.

Reworked on parts of GUI to improve performance, enhancing and modifying functionality as per requirements from Users.

Wrote Stored Procedures and SQL Queries in SQL Server.

Handling the Front-end development using ASP.NET, C# and Back-end Development using Microsoft SQL Server.

Interfaced with internal and external clients continuously to maintain effective communication and coordination especially at the time of project maintenance.

Programming Languages;

ASP.NET with C#, JAVA, C, C++, APEX and Oracle SQL, PL/SQL,

Web Technologies: HTML, CSS, JavaScript, J2EE, JSP, JDBC, XML, XML Schema, Shell Scripts and Web Services.

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