Kati Pierce

Ames, IA

ac3i8a@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Business Manager

Built Solid Construction

Ames, IA

**** ** *******

Facilitated business partnership with multi-million dollar net worth company, Capital Homes.

Created online presence to support word-of-mouth marketing environment

Secretary I / Social Media Manager

City of Ames, Water and Pollution Control Department

Ames, IA

2012 to Present

Developed department social media and grew following by 700%.

Undertook and improved the creation of the Annual Water and Sewer Rate Report to become a more comprehensive data report. This report is used by industry leaders statewide.

Implemented use of vendor clubs and memberships to be fiscally responsible with ordering supplies, travel arrangements, and shipping.

Streamlined monthly billing configurations with the use of the SCADA system, cutting the time to do the task from two hours to 20 minutes.

Founding Player (2008 – 2014)

Des Moines Derby Dames

Des Moines, IA

2008 to 2014

Created and implemented league policies and regulations to match the startup environment

Voted in as team captain for two seasons

Voted in as a BOD chair

Streamlined the record and bookkeeping process, cutting work time by 25%

Voted BOD Secretary

Developed Big Sis Lil Sis Program; increasing player retention rate 50%

Administration and Sales Coordinator

ADT Security Services, Satellite Office

Des Moines, IA

2007 to 2012

As Safety Committee Chairperson, developed and implemented new safety “Don’t Be That Guy” policies on ladder and clean vehicle safety. Policies were adopted company-wide.

Nominated for national Outstanding Customer Service award

Active sales team support and oversight, leading sales to be one of the top 10 teams in the nation.

Reconfigured the installation scheduling process to be more geographically streamlined towards the areas the installer resided in and providing materials the day before an installation, thus cutting up to 90 minutes of drive time out of their day, resulting in at least one extra installation completed per day.

RELEVENT SKILLS, EXPERIENCE, AND ATTRIBUTES

Executive Administration

Calendar and Schedule Management

Project management

Dictation and Transcription

Prioritization of workload

Autonomous work ability

Internet and offline research

Presentation creation

Proofreading and copyediting

Remote and satellite environments

Travel arrangements and management

Content creation and curation

Data analysis

Ability to work cross-functionally with all levels of work groups

SOP creation and curation

Marketing management (Web, social media, and traditional)

Empathetic

Travel management

Accounting (Payroll, AP, AR, Billing)

Procurement (Requisitions, Purchase Orders)

WordPress familiarity

Document creation

Confidentiality

CRM

Meeting coordination

Data Entry

MS Office expertise

Customer service

Highly organized

Contact list management

Report and document creation

Corporate, small business, government, start up, and volunteer environments

EDUCATION

Bachelor’s Degree

Business Administration and Leadership

AIB College of Business

2012

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