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Customer Service Manager

Fort Lauderdale, Florida, United States
November 29, 2017

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Administrative Professional

A hard working individual with an outgoing personality and ability to interact effectively, in a supportive manner with persons of all ethnic backgrounds. Well recognized for having excellent telephone skills and etiquette. Has a strong ability to work well under pressure accurately and efficiently. Over twelve years of customer service and clerical experience. Proven strong ability to train others or lead large groups in a business setting. Effective in making sure all persons have a radical customer service experience, whenever they may enter your establishment.

Professional Strengths:

Over Fourteen years of experience working in administrative and customer service environment.

Maintaining excellent customer service skills and has a proven record of one of the top sales performer of current and past employers.

Skilled in areas of ordering mechanize, clerical, office manager, human resources, recruiting, cashier, scheduling, inventory, computer technical support, and productive of employees’.

Highly known and recognized for going above and beyond of what is required for the daily task. Exhibit strong problem solving skills with strong sales analysis, and reporting skills.

Hippa /OSHA Certified

NCQA certified


October 2008-July 2010- Devry University Online

Health care Management.

Bachelor Degree in Process

Aug 2004-May2007: Tallahassee Community College Nursing/Business Administration. Association Degree

Aug 2003-June 2004: Atlantic Technical Center Nail Specialty Licensed 2004.

Aug 1998-June 2003: Stranahan High School-Diploma

Work Experience October 2015 June 2017 MCNA Dental -credentialing initial providers for doctor offices. Running backgrounds on the following sites Ofac, Sam, Oig, National databank, Professional license, Npi,Tpi, and Medicaid numbers to make the doctors professionals license are up to date and valid. Building files for doctors that correspondence to the attached verifications. Submit verifications that came up as flag to the dental committee for approval or denial of the doctor credentials.

May 2015-Oct 2015 (temp job)

Emblem Health- (Medicare Enrollment) Assisting prospects in enrolling in Medicare Insurance Plans. Providing customer service, and data entry; by submitting insurance claims for the elderly.

January 2014-April 2015

Parallon (Credentialing Specialist/Customer Service Rep)-Sunrise FL

Maintaining files for Doctors and Nursing who work under HCA Facilities.

Assuring their Licensing and paper work were up to date for HCA Hospital Facilities.

Answering customer service inquires about the current process and procedures for HCA facilities.

May 2011-Janurary 2014

Teleperformance - (Windstream/Wellcare Health Insurance/ HR Recruiter)-Margate, FL

Windstream (Internet Tech Support Specialist)-Trouble shooting computer and internet service that were not functions. Dispatching techs out to the customer homes to resolved internet pole problems. In putting, Notes into the logging system of the courses of action that were taken on the call.

Wellcare Health Insurance (Customer Service Representative) Enrolling clients in health insurance plans. Clarifying and explaining insurance policies depending on the customer state. Submitting Pre-Authorization Surgical Insurance Claims for clients. Notating the account on the best course of account taken.

Human Resources Recruiter- Interviewing potential applicants for a job. Initial Phone Interview. Grading entrance and typing test. Placing the applicants on an account depending on their qualifications. Teaching new hire training classes. Responsible for hiring and firing people for the company.

August 2009-Sept.2010

Fossil Apparel MacArthur Mall – Norfolk, VA

Sales Associate/ Assistant Manager

Top Sales Associate, and was name Hand bad expert after two months of employment.

Task include: Greeting customer, stocking mechanized, cashier, replenishing mechanized, assisting customer in the right direction for usage of our products, giving great customer service, and making the customer a happy returning fossil fans.

June 2009-Sept. 2010

IBM- Virginia Beach, VA Customer Service Representative

Making outbound calls to existing and new clients. Informing customers of the Pros/Cons of product in which the company offers on particular packages.

June 2008-June 2009

Navy Hospital (Rota, Spain)

Patient Access Specialist

Checking patients in the hospital, inputting the patient’s vitals in the hospital computer log.Verifying the insurance coverage and co-pays for patients. Inputting their current address, telephone, insurance carrier, date of birth, and allergies.


October 2006 -June 2008

Regal Nails- Tallahassee Florida Nail Technician

Task include: Customer Assistant, Pedicures, Manicure, Acrylic Nails, Nail art and designs.

January 2006- December 2006

It’s Fashion Clothing- Tallahassee Florida (Sales associate/ assistant manager)

Task Include: Dressing manikins, putting out new stock, cashier, and ordering new inventory. Submitting hours to payroll for employees.

January 2005-Janurary 2006

Walgreens- Tallahassee Florida (sales associate/cashier/Pharmacy Tech)

Task include: ordering inventory, cashier, putting together displays, stock, counting the register, sanitation duties.

May 1999-August 2003

Mt. Hermon AME Church- Ft. Lauderdale, Florida. (Financial Secretary)

Task Include: Book keeping, collections, billing,power point presentation, Excel, Collecting money. Turn in money and report to the trustee board.

Computer Programs - Windows 7,8, and 10. Microsoft Office, Word Processor, Data Cannon, Excel, Dentrix, Citrix, Power Point Presentation, Abode Pro. Windows Live Mail, Windows 2000, Vista, XP, 7 and Outlook Express, Yahoo, Google etc.

Key: 60 wpm

Extracurricular Activities: Student Government 2000-2003, Church School Financial Secretary, HOSA Program

Awards received: National Honor Roll Book 2003

References are available upon request

References: Available upon

References Belinda Burgos -MCNA Dental senior manger 954-***-****

Kimberly Ricks- Assistant Fossil Manager 757-***-**** (ex- manager

Ashya Trotter – Nutritionist 954-***-****.-Co-worker

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