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Customer Service Manager

Colorado, United States
November 29, 2017

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Adan Vejil

**** ********* *****

Phone: 719-***-****



An energetic team player, who has been in customer service for over 10 years, and builds a positive rapport with patients and coworkers on all levels. Organized and self-motivated, takes on new responsibilities and meets new challenges with the drive to succeed. A friendly and outgoing coworker, eager to assist wherever needed. Volunteered for the Security Fire Department for three years where I was able to utilize my EMT BLS training with hands on experiences. I look forward to finding an employer that will help me expand my knowledge base in a new and challenging environment.


Functions in uncommon and stressful situations

Has an elite understanding of body substance isolation

Knowledge of stress response and can ensure personal well-being

Understands and complies with all regulations on the handling of the deceased, notifies authorities and arrange for protection of property and evidence at the scene

Can access a scene in a quick and efficient manner

Pays close attention to small details

Impeccable communication with all emergency response agencies involved

Works well with others

Competently handles time sensitive traumas

Situation awareness for safety

Bilingual English/Spanish


Completed EMT BLS training through Memorial Health Systems

Fire Fighter 1 certified

IV Certified

Hazmat certified

Red card certified

CPR card

Associates Degree of Applied Science in Computer Systems, January 2001

Everest College


Fountain Fire Department

EMT/Firefighter July 2015- Present

Control, contain, and extinguish fires. Maintain a state of readiness and alertness for all on call assignments and situations, including wildland fires. Utilize my BLS training to those adversely affected or injured by fire, smoke, trauma, or any other medical needs that the community might have. Assist with equipment maintenance and upkeep. I also stay current with all mandatory education and training classes.


Member Solutions Representative August 2016- Present

Assist members with account inquires and transactions via phone, email, internet chat, and fax. I identify and evaluate members using a detailed needs assessment to be able to provide the appropriate financial products covered with USAA. Conduct follow up calls with members to insure member satisfaction and create additional opportunities to educate members about USAA products and services. Generate leads by connecting members with other parts of USAA businesses. Also educate members on USAA digital solutions to promote the use of multiple delivery channels for member convenience.

T.Rowe Price

401k Retirement Specialist March 2013-December 2015

Responsible for providing personalized service to financial clients in the T. Rowe Price mutual funds and clone products. This includes serving as an information resource for products, services, market issues, as well as processing transactions and resolving client issues. Take orders for trades ensuring it is compliant with company policies and procedures. Process new accounts, maintenance, redemptions, exchanges, and transfers and document processes when needed.

Wells Fargo

Personal Banker December2012-March 2013

Assist and maintain strong relationships while advising customers in financial decisions and options. Make outbound calls to customers to set up appointments to discuss the products and services that Wells Fargo offered that customers could utilize in their personal and business needs.

JP Morgan Chase

Personal Banker, October 2007- December 2012

Assist and maintain strong relationships while advising customers in financial decisions and options. Conduct Teller Transaction’s while still looking for opportunities to referral customers to loan officer or financial advisor. Often spoke to high profile clients about moving all their business needs over to Chase.

Mister Money

Store Manager, March 2007-October 2007

Payroll and end of the month paper work. Processing loans and cash advances. Several employees were under me.

AT&T Wireless

Sales specialist, February 2003- March 2007

Opened and maintained Clients accounts. I used multiple programs running at the same time. Handled my own cash draw. Also with extreme discretion resolved customer problems or complaints by administering them credits and adjusting current standing accounts.

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