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Data Entry Microsoft Office

Location:
Herndon, Virginia, 20170, United States
Posted:
November 29, 2017

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SUMMARY

Creative, innovative and result driven individual with three plus years’ experience in Reimbursement, Patient Assistance, Health Wealth programs, administration and business analysis. 2+ year of client facing experience in CRO (Clinical Research Organization). Experience working with customers, business partners, teams, patients, payers and external vendor. Self-motivated and a quick learner who can understand business needs and translate them into actionable requirements. Excellent written and oral communication skills with a very positive attitude.

AREAS OF EXPERTISE

Customer Service

Market Analysis

Performance Analysis

Microsoft Office Suite

Requirement Analysis

Technical Writing

SPECIALIZED SKILSS/TRAINING

Health Care: Understanding and working knowledge of health related areas such as Payers, Medicare, Medicaid, Providers, and Patients.

Ability to communicate effectively both on the phone and in person with customers

Proficient in MS Office application including Excel spreadsheets, Visio, word, publisher, PowerPoint, and email

Ability to learn off the shelf software quickly (Learned Salesforce CRM application and custom CRM application)

Experience with technical writing (user requirements, user guides, testing documents)

Analytical thinker can assess the situation through multiple perspectives and gather additional information needed to arrive at the solution to the problem

Ability to research on issues, find solutions and recommend enhancement to management and technical teams.

Quick learner, dependable and a team Player, can multi task and set priorities, can adapt to change with ease

Exceptional listener oral and written communications skills

Client focused approach to work with ability to interact professionally with team members, management and clients

Ability to manage multiple competing tasks/priorities simultaneously

Outstanding communication skills with attention to details

PROFESSIONAL EXPERIENCE

Foundation Specialist at WRB Communication, Chantilly VA, June 2016 – March 2017

Answer Patient, Provide and Payer calls in the WRB Call Center

Assist in analyzing patient and provider requirements for service

Researching the requests and come up with solution and resolutions for the patient and provider

Convey information clearly and accurately through oral and written communication

Demonstrate a thorough understanding of regulations, polices, and procedures in the areas of assigned responsibilities

Train and provide assistance to other staff as needed

Write daily and weekly status reports on productivity and suggest process improvement

Help in troubleshooting computer and application related issues

Write technical process documents and user guides

Patient Access Analyst at PAREXEL, Centreville VA, June 2015 - Jan 2016

Processed high volume of applications to determine eligibility into programs (Medicare, Medicaid and other insurance eligibility research)

Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners

Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures

Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy

Approving application and refilling medications for patients, based on program guidelines

Training new employees on system and processes

Analyze current system, gaps, and enhancement needed for new programs and work with the IT department to put requirement document and work plans

Given sole responsibility to handle medical records for distribution for patients

Help employees solve their PC and technical issues

Help with Data Entry, data analysis and reporting to management

Wrote system requirements and testing documents

Customer Support/Teller, Chantilly VA, MAR 2013 - JUN 2014

Cross-sell bank products/services; open new accounts

Supervise staff of 10 employees in the banking Center

Official items issuance and signing authority of $250,000.00.

Ensure that internal controls and procedures are performed properly by conducting Banking Center Internal Control Review (BCICR). Monthly audits included teller surprise cash counts, Safety deposit boxes, official items, instant issue cards, new accounts, wire transfers and all BCICR log assignments.

Prepare staff schedules monthly using click to staff system.

Train and couch new and existing tellers.

Reimbursement/Patient Access Analyst at PAREXEL, Centreville VA, June 2010 - March 2013

Calling Payers to verify benefits, coverage, prior authorization and appeal processing

Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners

Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy

Approving application and refilling medications for patients, based on program guidelines

Entered Patient, Physicians, Payers, Coverage Verification, Prior Authorization, and Appeal data into system

Help employees solve their PC and technical issues

Help with Data Entry, data analysis and reporting to management

Used PAREXEL LMS system for training and certification required for the job

EDUCATION

Bachelors of Science, Psychology, George Mason University, Fairfax, VA, May 15, 2015

Associates Degree, Social Science BS with a specialization in Psychology, Northern Virginia Community College, June 2012

ACTIVITIES & HOBBIES

Help start and raise money for NOVA charity club (HEART TO HEART). Club was dedicated to help raise awareness and money for women and children that been in abusive homes and/or relationships. The organization we funded is known as BARN. Member from October 2010- May 2012.

Participated in Basketball in various levels from November 2000 to June 2009

Historian of America’s Forgotten Children (AFC) from December 2008 through June 2009

Member of Students Against Destructive Decisions (SADD) from December 2007 through June 2009

Aided HOPE Club activities such as: Special Athletes Day and HOPE prom. April 2009 and March 2010

AWARDS & CERTIFICATIONS

Help start and raise money for NOVA charity club (HEART TO HEART). Club was dedicated to help raise awareness and money for women and children that been in abusive homes and/or relationships. The organization we funded is known as BARN. Member from October 2010- May 2012.



Contact this candidate