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Customer Service Microsoft Office

Location:
Long Beach, California, United States
Posted:
November 29, 2017

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Jose Roberto Rivera Cerrillos

Signal Hill, CA ***55

(323) *** – ****

ac3i64@r.postjobfree.com

EDUCATION

California State University, Long Beach 01/15 – Present

Master of Science in Aerospace Engineering

Emphasis: Space Systems Engineering

California State University, Long Beach (Graduated 12/2012) 08/06 – 12/12

Bachelor of Science in Aerospace Engineering

Bachelor of Science in Chemical Engineering

Bachelor of Arts in Physics

Chemistry Minor

TECHNICAL SKILLS

PLC Programming (Panasonic FPWIN PRO6: Pneumatic Cylinders, Solid State Relays, Thermocouples)

HMI Programming (Panasonic GTWIN: User-Defined Target Temperatures)

Multi-Disciplinary Understanding (Process Improvement and Optimization)

Waterjet/Plasma Cutter Programming (Mach2b Waterjet and Hypertherm Plasma Cutter)

Drafting (SolidWorks, Inventor, and AutoCAD) **GD&T

Microsoft Office (Excel, Word, Visio, Project, and PowerPoint)

Technical Writing (Structured Communication; Figures and Diagrams)

PERSONAL SKILLS

Excellent Customer Service (Potential Point of Contact, Quickbooks used to manage accounts)

Multiple Project Management (Active Team Player)

WORK EXPERIENCE

Manufacturing Engineer, LNI Custom Manufacturing (Hawthorne, CA) 07/16 – 07/17

Develop Bill of Materials for all jobs

Resolve manufacturing defects and revise original cut files

Nest all cut files and specify materials

Manage all Waterjet/Plasma Cutter Operations (Cut Files and Schedule)

Manage all Vinyl Cutter Operations (Cut Files and Schedule)

Provide Production Schedules on MS Project and support production

Work with SolidWorks, Inventor, AutoCAD, 1D Nesting, FlowPath, FlowCut, and ProfileLab

Work with Aluminum 5052-H32, 6061-T6, 6063-T6, Steel, Stainless Steel, and Galvanized Steel

Machinery Sales/Purchasing Coordinator, Impak Corporation (Los Angeles, CA) 12/14 – 06/16

Gained Leads at Trade Shows (WestPack)

Developed quotes for custom machinery (built around customer requirements)

Researched Aline invoices and reached out to their customers (expanding customer base)

Dealt with industrial automation vendors from Quatro Automation and Brenner-Fiedler

Drafted frame engineering drawings for custom machinery (SolidWorks)

Developed manuals for custom machinery

Developed Bill of Materials for custom machinery

Provided technical support for all machinery via email or phone

Manager, MetroPCS (Hawthorne, CA) 05/08 – 09/14

Developed monthly sales goals for phones and accessories (based on sales history)

Developed weekend marketing tactics

Educated employees on new products (features and selling points)

Developed daily sales reports

Resolved all escalated customer service issues

ACADEMIC EXPERIENCE

Aerospace Engineering Senior Design Course (Long Beach, CA) 08/10 – 06/11

Electric Propulsion System, Project Manager

Developed program on Excel for mission analysis (Specific Impulse Optimization)

Generated thruster dimensions for CAD model through ratio scaling

Assisted in short listing trajectory paths taken by spacecraft

Managed PDR, CDR, and SAR reports/presentations

Wrote abstract, thruster specifications, and thruster recommendations for final report

2016 ACHIEVEMENTS

Generated a library of CAD models for critical custom machinery components (4 Way Valves, Pneumatic Cylinders, Air Filter/Regulator/Lubricator, Emergency Stop Button, and Quick Disconnect Fittings)

Brought in over $100,000 in revenue in under 6 months (Industrial Sealers)

Taught myself to operate the Vinyl Cutter at LNI Custom Manufacturing

Developed a unique frame design for the LFIG86VSG 86” Vertical Vacuum/Gas Flush Impulse Sealer (specific to customer application) for Peter Jackson at Plexus Corporation (also developed manual and BOM)

Proposed a unique frame design for the CIS17TIC 17” Parallel Bar Dual Heat Impulse Sealer (specific to customer application) for Jody at The Galloway Company (also developed manual and BOM)

Developed a scalable CAD model for the LFIGV series sealers and a step-by-step guide for implementing sizing parameters (Microsoft Excel to SolidWorks)



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