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Customer Service Manager

Albuquerque, New Mexico, United States
November 29, 2017

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Joel Campbell

**** ****** **. **

Albuquerque, NM 87112



Experienced manager with positive and motivating attitude. Proven team player able to build success With all levels of employee experience. Take charge attitude and capable of handling customer


Issues with a smile and mutual outcome. Proficient in MS Windows and Word with knowledge in Excel and Outlook.

Work Experience

Outback Steak House Houston, TX October 2015 to July 2017 Assistant Manager

• Certified trainer in charge of new hire training.

• In charge of front of house opening and closing duties.

• 100% customer service by walking and visiting with all customers at their tables.

• Also making sure food is always hot and presented perfectly. 1St Infiniti Enterprises Houston, TX January 2014 to Manager

• Ran all day to day operations for construction in the OSHA safety rails section and subfloor screw down sections of the company.

• Scheduled all appointments and prepared routes for drivers daily. Spoke to superintendents and safety managers daily for home builders to make projects go smoothly and when there were problems I solved them.

Doody Calls Houston, TX - January 2013 to December 2013 Assistant Manager

• Interviewed and trained new employees

• Installed pet waste stations in commercial apartment buildings and individual residential properties.

• Maintained waste stations refilling supplies and collecting waste. Shoe Carnival Houston, TX - January 2012 to December 2012 Store Manager

• Interviewed all new employees and made hiring decisions.

• Trained new employees on all store procedures including cash register operation and customer service.

• Opened or closed store as schedule required.

• Verifying cash drawer balances, prepared bank deposits and completed daily administrative paperwork.

• Supervised 5 to 7 employees on a daily basis.

• Trained employees on new inventory and product placement.

• Maintained store cleanliness and asset protection. Best Buy Houston, TX - October 2010 to December 2011 Operations Senior

• Trained new and existing customer service and cashier service and cashier personnel.

• Supervised 8 to 15 employees per shift.

• Assisted with departmental employee performance testing.

• Encouraged staff to up sell extended warranty plans and new credit cards.

• Provided customer service to escalated customer problems throughout the store.

• Opened or closed store as schedule required.

• Trained employees to maintain work area cleanliness.

• Verifying cash drawer balances, prepared bank deposits and completed administrative paperwork.

Accurate Drug and Alcohol Testing Houston, TX - June 2012 to June 2011 Certified Professional Collector

• Administered testing for alcohol, DNA and drugs on employees for major companies in Houston.

• Performed background checks through fingerprints for DPS.

• Ran all day to day operations including administrative paperwork. SMX Houston, TX December 2009 to June 2010

Night Supervisor / Group Leader

• Set up and closed down assembly line processing.

• Verified employee attendance and filled out time sheets.

• Supervised 25 to 35 employees and assigned work areas on a daily basis. Metzger Construction Company Houston, TX June 2003 - July 2008 Administrative and Project Manager Assistant

• Supervised over projects from the ground up, for commercial construction sites until completion.

• Answered telephones in a fast paced environment.

• Filing, data entry, sorted mail, delivered blueprints and delivered payroll to jobsites

• Read blueprints to prepare for bids on new jobs and delivered to companies Education

Jersey Village High School - 1996 -2000

University of Houston - 2000 - 2001

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