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Management Information Technology

Littleton, Colorado, United States
November 29, 2017

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Lisa Cruz Mobile: 720-***-****

SAP Technology Solutions Delivery Leader Email:



Over 20 years of diverse, global, transformational Leadership and Program Management experience.

Accomplished Delivery Leader and Information Technology professional supporting various applications, including large scale deliveries within SAP.

Partnership with business leadership to provide strategic and financial insight, supporting various information systems from both external and internal standpoints to meet Long Range Operating Plans.

Responsible for the Management of Resources (internal and external), Budget, Compliance and Service Level Agreements for new Projects and Application Maintenance services toward Strategic Partnerships.

Coach and lead organizations toward the development of Service Level Agreements and other key components toward Strategic Partnerships.

Proven issue identification and resolution skills across various business functions and system applications to enable growth and innovation both from an organization and mentorship aspect.

Leader of various Information Technology implementations and development teams, inclusive of various lifecycles; Identification, Development/Configuration as well as the Implementation of new business processes across organizational environments toward cost saving shifts to support Business efficiencies:

IT Project Portfolio

Project Management

Metric Process Tracking

Governance Process

Developed and facilitate organizational training from entry level to executive level aligning diverse perspectives and expectations.

Led various new strategic innovative, discovery and POC’s initiatives using emerging technologies – Cloud transformation, S/4 HANA, Analytics, Mobility and IOT’s

Completed six life cycle SAP project implementations inclusive of; Proof of Concept, Project Preparation, Business Blueprinting, Realization, Integration Testing, and Go-Live Support. Implementation Leader along with O&M Application Leader supporting a wide array of Enterprise Applications.

SAP System Delivery Leader supporting Material Management Accounting Systems (MMAS) in accordance with Government FAR and DFAR requirements. Successfully participated in yearly DCAA, DCMA and Grant Thornton audit for approval of SAP ERP Systems along with Earned Value Management Applications. Implemented various ITAR compliance standards

Areas of Expertise

Strategy and Planning HANA and HANA with Sidecar Capability Cloud Computing

SAP Solutions Project Management Leadership Offshore Management

Budget and Forecasting MaxAttention Services TQM Implementation

SAP Administration Governance Release Management

Executive Presentation Information Management Operations Management

SAP Implementations Delivery Management Business Process Management

Vendor Management – Customer Support Migration and Upgrades Customer Management

Team Leadership of Technical Resources Mentor and Coach Material Management

Government Requirements A&D Solutions Commercial / Public Sector

Software Development Lifecycle Internal & External Audit Support Product Ownership

Professional Experience

United Launch Alliance 2006 to Present

Information Technology Applications and Solutions Delivery Leader

Influential Leader of numerous information and Technology Teams; Internal Resources, External Resources as well as vendor management. Managed over 60 resources inclusive of full-time internal analysts, IBM resources, Accenture resources as well as contractors and professional consultants.

Reduced TCO by enabling advanced Technology I.T services capabilities to support ULA’s sustainment needs.

Leader of Strategic solutions on SAP future strategic projects required to support future growth and innovation.

Advised and guided Business Leaders, Strategic Partners on new SAP Technology solutions.

Managed the enterprise SAP life cycle management and responsible and accountable for the following areas

oTechnology architecture, Program management, Build, Test, Deploy and Optimization:

Design and Delivery, business process streamline, technical solutions, change management, blueprinting leadership, design management and release management within each element of SAP Modules.

oAccountable for the leadership, mentorship and growth for the following resources:

Basis technical resources

Data Base Administrators

Development (ABAP, sql, .net and JAVA)

Security (GRC)

Process Integration (PI) and batch processing

SAP Module’s (FI/CO, MM, AP, QM, PM, ESS, HCM, BW, BOBJ, BP, BI and workflow)

Responsible for all SAP instances, inclusive of Production, test and development clients

Design and build Project Portfolio Management, Project management, metrics and metric process tracking along with pricing, cost management and business process reengineering within multiple enterprise systems

Developed, coordinated and implemented Governance processes across business partnerships, along with relevant training associated with change management.

SAP Systems Leader for the implementation of Government Material Management Accounting systems (MMAS), and Government FAR and DFAR Regulations.

SAP Implementation Delivery Leader (Boeing / Lockheed Heritage systems)

SAP CAMS/MES Implementation Manufacturing

Lockheed Martin Corporation – Space Systems 1989 – 2006

Various Positions listed:

Information Technology SAP Implementation Delivery Leader supporting various lifecycles toward the Delivery of

entire Product suites to the Enterprise inclusive of the following modules:

SAP Modules (FI/CO, MM, PM, QM and AP)

SAP Implementation Delivery Leader specifically focused on Supply Chain. SAP MM. Inclusive of Procurement,

Scheduling, Demand management, Material Resource Planning, Forecasting as well as Inventory and Warehouse Management toward the enablement of business processes.

SAP Implementation Delivery Lead supporting various lifecycles toward the Delivery of entire Product suites within

Buckley Air Base from Materials Management to Financial Controlling and Cost Policy supporting Federal Acquisition


Subcontract Program Manager – Space Systems – Responsible for the management of cost, schedule and quality of

Product assemblies. Managed and lead various teams, both internal resources and external Product Line Suppliers.

Education and Certifications

Webster University-MBA Leadership and Management (Pending)

George Washington University – Masters Certification in Procurement & Acquisitions

Regis University - Business Administration (BA), Minor in Information Technology


SSBI (w/2 Poly’s) – Granted by National Reconnaissance Office (NRO)

Debrief date – November 1, 2006

Secret Clearance – Granted by Department of Defense (DoD)

Debrief date – December 2012

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