ToNeekia L. Fullington

*** ******* ****** **********, **

Mobile: 864-***-**** email: ac3i4q@r.postjobfree.com

Committed to obtaining a customer service position, where I can effectively utilize my expertise, while also growing with the company. I possess leadership skills, strong multitasking and organizational skills, have fast learning ability, and the ability to type over 50 wpm.

WORK EXPERIENCE

Senior Service Advocate (Subject Matter Expert)

Concentrix Greenville, SC September 2015 to October 2017

Handle inbound consumer business calls for health insurance.

Navigate multiple systems while handling complex issues.

Maintain an in-depth knowledge of all products and information.

Research claim issues for resolution and rework for final processing.

Take escalated calls by deescalating, researching, and resolving all issues.

Coach advocates, floor walk and utilize chat to answer questions, and listen to agents calls.

Claims & Benefits Specialist

Concentrix Greenville, SC October 2014 to September 2015

Handled inbound calls for Medicare health insurance.

Informed members of their benefit information on their insurance policies.

Explained all information on claims processed and resolved any issues by contacting providers.

Took all allowed methods of payment and input to member's account.

Made outbound calls contacting providers and/or members with any follow-ups.

Customer Service Representative

Manpower Greenville, SC September 2013 to September 2014

Cashiered at Greenville Tech's bookstore checking out students and putting up inventory.

Assisted with the digital conversion process at Charter Communications front counter.

Attended a focus group listening and giving feedback to resolve topic at hand.

Call Taker/Dispatcher

Yellow Cab Greenville, SC September 2010 to April 2012

Handled multiple phone lines.

Scheduled and cancelled requests for pickup.

Ensured smooth flow of office traffic.

Managed and directed call taker and drivers.

Medical Receptionist

Children's Medical Center Greenville, SC December 2009 to April 2012

Handled multi-line phone system scheduling and cancelling patient's appointments.

Directed inquiries and ensured flow of office.

Collected insurance information and copayments.

Front Desk Clerk

Motel 6 Greenville, SC July 2007 to October 2009

Answered multi-line phone system scheduling reservations and transferring callers to rooms.

Greeted and directed guests as well as staff members.

Responded to complaints, service issues, and other general questions or concerns as appropriate.

Checked customers into and out of their hotel rooms.

Performed laundry room duties when requested if housekeeper off duty.

EDUCATION

Certificate in Health Sciences Greenville Technical College June 2004

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