Mike Castillo

***** ******* **** ***, ** *****

210-***-****

Summary

Worked successfully with Franchisees, Corporate Leaders and Ownership to insure consistency in operational excellence. - Excelled in recruiting and building well trained, diverse teams. - Thrived at coaching others in the field as well as classroom setting. - Consistently delivered on Sales growth and Profit targets. - Identifying transaction growth opportunities with thru put improvements, tactical and strategic goal settings. - Supportive of local store marketing initiatives as needed to increase brand awareness, drove incremental sales. - Set systems in play as needed to create successful behavioral habits.

Experience:

District Manager

Wingstop

December 2016 = Present San Antonio, Texas Area

Multi unit operator (7 units), Champion Company vision and culture. Utilize

company systems and processes. Enforce established company

guidelines. Recruit and develop leaders to perform at peak performance

based on company expectations and implementations. Set goals within the

restaurants that will motivate and achieve company financial expectations.

District Manager

Fries Management D.B.A. Burger King

April 2016 – December 2016 (8 month) San Antonio, Texas Area

Multi unit operator (7 units), Implement processes and develop system

within units for optimal performance and results. Establish guiding

principles and systems in a turn around business. Established best in class

teams through recruitment and development of General Managers,

supported local store marketing to increase brand awareness, fostered

relationships with company support staff, delivered unit key performance

indicator’s, created maintained operation budgets for the area. Developed

SMART goals for the team with attainable action items. Developed

systems to reduce internal pilferage

District Manager

Gatti's Pizza

October 2015 – April 2016 (7 month) Austin, Texas Area

Multi unit operator (8 units), Establish guiding principles and systems in a

turn around business. Established best in class teams through recruitment

and development of General Managers, supported local store marketing to

increase brand awareness, fostered relationships with company support

staff, analyzed and implemented systems for business opportunities,

delivered unit key performance indicator’s, created maintained operation

budgets for the area.

General Manager

Taco Cabana

April 2015 – October 2015 (7 month) New Braunfels, Texas Area

Stabilized day to day operations, supported local store marketing to increase brand awareness, fostered relationships with company support staff, analyzed and implemented systems for business opportunities

General Manager

Whataburger L.P.

October 2010 – April 2015 (4 years 4 month) San Antonio, Texas

Stabilized day to day operations, achieved and retained certified training store status for 2 years developing Corporate Team Members, Team Leaders, Managers, General Managers and Area Managers, supported local store marketing to increase brand awareness, fostered relationships with company support staff, analyzed and implemented systems for business opportunities, delivered unit key performance indicator’s consistently on a year to year basis.

Area Manager

Whataburger L.P.

June 2008– October 2010 (2 years) El Paso TX

Multi unit operator (8 units), Established best in class teams through recruitment and development of General Managers, supported local store marketing to increase brand awareness, fostered relationships with company support staff, analyzed and implemented systems for business opportunities, delivered unit key performance indicator’s consistently on a year to year basis, created maintained operation budgets for the area.

Regional Training Manager

Whataburger L.P.

January 2004 – June 2008 (3 years 6 month) El Paso, Texas

Multi Area Training Manager (3 areas) (97 units), recruited and developed Zone Training Coordinators to build training core for the zone, assisted and developed Team Leaders, Manager, General Managers, and Area Managers in all operational processes, coordinated and conducted area meeting’s, developed training budgets for the zone, restructured Manager in Training processes and developed tracking process with upper management

General Manager

Whataburger L.P.

June 1996 – January 2004 (8 years) McAllen, Texas

Stabilized day to day operations, achieved and retained certified training store status for 7 years developing Team Members, Team Leaders, Managers, and General Managers, supported local store marketing to increase brand awareness, fostered relationships with company support staff, analyzed business opportunities and delivered unit key performance indicators consistently on a year to year basis.

Manager

Peter Piper Pizza

December 1995 – June 1996 (7 month) Edinburg, Texas

Assisted in stabilizing day to day operations, trained and developed team and future leaders, supported General Manager to increase brand awareness, analyzed business opportunities and deliver unit key performance indicator’s.

General Manager Martello Corp D.B.A. Whataburger May 1990 – December 1995 (5 years) Edinburg, Texas

Stabilized day to day operations, trained and developed Team Members, Team Leaders, and Managers for the unit, supported additional unit in the franchise, supported local store marketing to increase brand awareness, fostered relationships with company support staff, analyzed business opportunities and deliver unit key performance indicator’s consistently on a year to year basis.

Education:

Mercedes High School

General Studies Graduated 1985

UT Pan American University

Psychology

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