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Manager Microsoft Office

Canton, Georgia, United States
November 29, 2017

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Liya G. Yitna

*** ******** *****

Canton, GA ****5

Phone Number: 404-***-****



● Account Management ● Recruiting ● Quality Assurance

● Risk Revenue Report ● VMS Tools Management ● Project Management

● Run & Review Reports ● Client Relationship Mgmt. ● Graphic Design


Program Manager (Remote)

Adecco Government, TAD August 2016 – November 2017

Manage temporary staffing program for Maximus account.

Creates and executes fulfillment and temporary employee program strategies.

Acts as the primary client liaison and ensures orders are fulfilled according to client requirements.

Oversees temporary employees, including managing employee relations.

Supervises, trains, mentors and coaches additional team members as applicable.

Partners with clients to define strategic and financial objectives and hiring needs.

Leads recruitment, screening, assessment and quality assurance in order to ensure timely order fulfillment and operational efficiency.

Collaborates with branch offices to schedule, coordinate and manage on-site interviews, new hire paperwork and orientation.

Builds and maintains subject matter expertise on assigned client and related roles.

Analyzes client needs, determines best recruiting methods and deploys strategic recruiting plans.

Assesses candidates to ensure qualification match, cultural fit and overall compatibility with client requirements.

Builds and maintains relationships with both passive and active candidates.

Builds and maintains relationships with clients, key customers and business leaders to achieve maximum profitability.

Responds to temporary employee inquiries and handles escalations.

Enters and tracks candidate data in Applicant Tracking System.

Oversees hiring and onboarding processes in accordance with client requirements.

Participates in quality performance reviews.

Ensures compliance and safety requirements are met, including injury investigations.

Participates in special projects and performs other duties as assigned.

ZeroChaos (Onsite at Cox Communications) – Atlanta, GA April 2016 – August 2016

Resource Manager

Worked directly with client managers to facilitate staff augmentation need and all related transactions.

Worked closely with management to prepare job descriptions and requisitions for all positions.

Reviewed resumes, conducts phone screens, and submits candidates to hiring manager for review.

Coordinated all interviews with candidate, supplier and hiring manager.

Provided feedback to supplier on candidate during entire hiring process.

Trained of hiring managers on program and policies, requisition entry, candidate review and contractor time approval in the VMS.

Worked closely with Human Resources, Legal and Corporate Security, to ensure contractor compliance with corporate policies and procedures.

Daily responsibilities included contractor and supplier relations, setting-up new suppliers, coordinating candidate submittals and interviews.

Bill Rate negotiation, coordination and verification of drug and background checks, all other contractor "on boarding" responsibilities.

Assisted with making adjustments in the system and contacting resources or suppliers regarding inputting their time properly and contacting the client related to invoice approvals.

Provided new supplier & contractor VMS training.

Assisted with preparation and presentation of monthly/quarterly program reports to client and corporate management.

Answered supplier questions, monitor supplier and contractor activities.

Adecco USA Inc. – Alpharetta, GA September 2014 – March 2016

National Accounts Manager / Client Manager

Drove candidates’ placement for Adecco’s clients on their temporary staffing needs.

Built lasting relationships with customers including end user clients, MSP or VMS.

Provided recommendations to the local branch recruiters on how to improve their submittal acceptance and increase candidate placement.

Managed order escalation and provides recommended solutions and strategies to improve field service delivery and order fulfillment.

Coordinated and consulted with hiring managers to better understand clients' needs and provided clear direction to the servicing branches.

Provided Account Manager and internal office staff with feedback, reporting data, and over all best practices with local office branches.

Shared best practices with team members and branch staff to improve overall order management results and service delivery.

Ensured compliance with all contractual service level agreements, order fulfillment and Adecco policies and procedures.

Communicated areas of opportunity needed to enhance and improve branch and centralized operations and service delivery customers.

Reviewed and researched Risk Revenue Reports and ensured rates are correct in CM or the tool accordingly.

Reviewed and researched reconciliation reports periodically and reached out to the Client or MSP to ensure rates are corrected in the tool.

Created and designed the department’s monthly newsletter.

LATN – Atlanta, GA August 2012 – September 2014

Recruiting and Quality Assurance Manager

Recruited and hired Freelance Interpreters for all spoken languages.

Posted job openings and interviewed contractors/office candidates, oversaw requests and payments for background checks as well as checked references.

Created folders for new hires; updated files with necessary paperwork including I-9 forms.

Created recruiting procedures and plans.

Interpreted and implemented company’s policies to potential freelance contractors and office candidates.

Processed complaints from clients about contractors and responded accordingly to both clients and freelancers.

After a complaint, followed up with contractors and conducted a post-incident interview and post-incident mock interpretation to reassess their interpreting skills, revisited Code of Ethics and Standards of Practice.

Logged incident reports.

Maintained guidelines for contractors’ standards and made changes when necessary.

Ensured contractors complied with the Code of Ethics and industry standards.

Maintained contractors’ Contact database.

Reviewed payroll list every week and updated Contractors’ files.

Argosy University, Atlanta, GA November 2011 – August 2012

Work Study at Admission’s Office

Organized and created educational packets.

Covered receptionist’s breaks.

Organized and sorted student files.

Change Rocks Foundation, Atlanta, GA February 2009 - June 2011

Project Coordinator and Graphic Designer

Served as the liaison between the foundation and each initiative partner.

Conducted research of each host country to identify socio-economic needs and developed strategies to achieve programming goals.

Researched and identified prospective donors/sponsors to provide in-kind support of the foundation's initiatives, i.e., travel, hotel, medical and educational supplies.

Developed, designed and distributed promotional materials that reflected the foundation's mission to prospective global partners, media, sponsors, etc. These elements included, but were not limited to collateral material (brochures, mailers, flyers and stickers), digital media and web site content development.

Provided support to senior management.

Managed project coordination from beginning to end.

The New Future Foundation, Atlanta GA August 2010 - February 2011

Program Officer Intern

Managed emerging artists.

Copy edited and designed websites.

Managed and executed artist projects.

Developed relationships with emerging artists and donors.

Arranged and formatted venues for artist shows.


Argosy University – Atlanta, GA Graduated: August 2013

Masters of Business Administration (Concentration: IT and Management)

Georgia State University – Atlanta, Georgia Graduated: May 2010

Bachelor of Arts in Studio Art


Fieldglass, Beeline, Consol, Custom Match, Adobe Suites, ZeroChaos Web and Microsoft Office.

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