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Logistics or IT

Manama, Capital Governorate, Bahrain
November 29, 2017

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Kingdom Of Bahrain, Muharraq,C: +973********


To acquire a credible position in a secured and accomplished company with career opportunities and advancement where I have the opportunity to contribute towards the growth of the company while getting significant professional growth. CAREER HIGHLIGHTS INCLUDE

Demonstrating high motivation and a strong desire to deliver excellence at all the time

Highly developed analytical, organizational, written & verbal communication skills

Equally effective working either independently or as an integral part of a team

Good troubleshooting and decision making skills

Self starter, Capable of handling increased levels of stress and working with minimum supervision

Self confident and have the ability to understand and get familiar with any new skills within a short period


12/2016 to Current Senior first line Support Engineer Jumeirah English Speaking School – Dubai, UAE

08/2015 to 11/2016 ICT Engineer & Digital Learning Team Gems Education – Dubai, UAE

03/2013 to 07/2015 Assistant Manager – Operations, Logistics & Supply chain Humax Gulf FZE – Dubai, UAE

12/2011 to 02/2013 Logistics Shipping Coordinator

Trans world Shipping Service – Dubai, UAE


Duties and Responsibilities of Senior first line support Engineer:

• Manage escalated customer problems working closely with the 1st line team to ensure we Deliver to SLA and customer expectations

• Be an active part of the new customer and service take on process.

• Be an active part of the new service development process

• Diagnosing and resolving problems to the customer’s satisfaction

• Provide pro-active management of customer solutions to ensure we deliver high level of

• Customer service

• Act as subject matter expert and mentor for both 1st and 2nd line support personnel

• Maintain and develop own knowledge and skills in line with being an expert in your chosen specialization

• Help drive continual service improvement by identifying and implementing change to customer Solutions that will improve their performance and reliability.

• Be a source of knowledge for the 1st line team and help them gain the experience required to Fix more problems first time

• Be part of the change control process, helping ensure we streamline simple changes and better Manage complex ones

Duties and Responsibilities of ICT Engineer:

• To manage and maintain the school’s Administration and Curriculum networks

• To investigate sources of supply for network hardware, software and, if appropriate, Consumables ensuring adequate working levels of stock.

• To monitor the condition of the School’s Network and Admin equipment to maximize the Availability and potential of the systems. This will involve locating and correcting faults or arranging repair as require and liaising with suppliers. The mechanism for recording and managing faults is the School’s call handling system.

• To manage and maintain efficient strategies to prevent loss of data through:

• illegal access and damage by viruses accidental loss in the Administration domain

• To react appropriately on finding breaches of security and evidence of new risks to which systems are exposed

• To investigate ways of monitoring ICT network usage to enable statistical analysis of usage identifying opportunities for performance improvement

• To manage and maintain users and their access rights to the Derbyshire Net for Learning website and, where appropriate, to assist the ICT Engineer (Curriculum) to manage other user accounts (staff, student and Adult Ed)

• To provide technical advice and support to the users of the video conferencing facilities

• To maintain up to date network documentation System Development

• To maintain and contribute to the development of the school wide network infrastructure

• To maintain links with outside agencies for extended support to school based ICTsystems

• To maintain an up to date working knowledge of networks and relevant ICT systems and their use with particular reference to their uses in education SUROOR SIDHIQUE

• To be an active participant in developing, planning and implementing advanced communication systems for use both within school and between school and home Inventory Management

• To provide the ICT Engineer (Curriculum) with details of network equipment and configuration details to enable management of an appropriate system for recording equipment inventory details.

Duties of Logistics & Supply chain Management (Administration & Operation)

• Strategically plan and manage logistics, warehouse, transportation and customer services

• Direct, optimize and coordinate full order cycle

• Liaise and negotiate with suppliers, manufacturers, retailers and consumers

• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency

• Arrange warehouse, catalog goods, plan routes and process shipments

• Resolve any arising problems or complaints

• Supervise, coach and train warehouse workforce

• Maintain metrics and analyze data to assess performance and implement improvements

• Comply with laws, regulations and ISO requirements

• Meet cost, productivity, accuracy and timeliness targets

• Planning and managing logistics, warehouse, transportation and customer services

• Directing, optimizing and coordinating full order cycle

• Liaising and negotiating with suppliers, manufacturers, retailers and consumers

• Manage all operations which involves taking responsibility for profit, revenue, cash and quality targets; direct, plan, or implement policies, objectives or activities to ensure continuing operations to maximize returns on investments or to increase productivity

• Develop and impose Business Plan & Operation Strategy. Determine the most efficient scheme to fulfill constraints such as SLA, costs, time limit and resource availability; streamline operation to satisfy the demand during period of replenishment, to carry reserve stock hence avoid stock out.

• Collaborate with other departments to integrate logistics with business systems and processes, such as customer sales, order management, accounting, and shipping.

• Negotiate business dealings with local/international suppliers, vendors, international agents, freight forwarding agencies, transportation, etc. Analyze bidding documents, letter of intent or other logistics related contracts and accordingly manage drafting and signing thereof.

• Assume responsibility of business communication and interaction with clients or key personnel involved in logistics activity. Develop positive business relations with the same.

• Stay abreast with competitor activities, prevailing market trends and issues; analyze its impact towards the business in long run and devise strategies to counter any possible threat. SUROOR SIDHIQUE

Duties and Responsibilities of Logistics & Shipping Coordinator (Part of IT Team)

• Setting up computer for Staff

• Providing training for Staff

• Providing hardware and software support

• Responsible for all backups of the company

• Hardware and networking troubleshooting and maintenance

• Maintaining the AVAYA Phone System

• Manage all aspects of supply chain viz. planning, purchasing, warehousing and distribution.

• Create integrated processes among operations to carry out planning replenishment procedures.

• Drive supply chain strategy across multiple sales a nd distribution channels.

• Manage materials planning for goods and materials as requested or demanded.

• Create item specific forecasts used for ordering and inventory management purposes. EDUCATIONAL Qualification:

MBA: Masters in Logistics & Supply Chain management Enlighten Education - Dubai, UAE

BBA: Bachelor of Business Administration

Enlighten Education - Dubai, UAE

Diploma: Diploma in IT Engineering

IRS Research Center – Bangalore, India

MBA: Masters in Logistics & Supply Chain management Enlighten Education - Dubai, UAE

Board of Higher Secondary Education

Don Bosco School – Thrissur, India


Technical Qualification

Diploma in Computer Application (DCA)

Apple Junior Level Engineering ( From Apple Inc. Dubai )

MOODLE online School Learning Portal. (Internal project, Demo testing)

CCNA, MCSE, N+, A+, RHCE, CWNA,(Certificate of Korrox& IRS)

DAX, ERP Systems, My Learning School management portal, SIMS, Oliver System.

Remote Desktop & VNC

Supporting Desktop System & Data Migration

Expert in Printer/Scanner issues


Automation:- Power shell script


HIS Applications: - Cerner Millennium, Clair via, Cerner Power chart, VST and Care Stream.

Oracle SQL Server

C, C++


Date of birth : 13th September1990

Gender : Male

Marital Status : Married

Visa Status : Employment VISA

Nationality : Indian

Language Skill : English, Hindi, Malayalam, Tamil, GCC Driving License : 3459637

I hereby declare that the above information given by me is true and correct to the best of my knowledge and understanding.

Suroor Sidhique

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