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Sales Operations_Contract Management_Quoting_Service Mgmt

Pflugerville, Texas, United States
November 29, 2017

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Krystyne (Krystal) Vasquez

***** ****** *****, ************, ** 78660 • 512-***-**** •

Highly effective business professional with a broad background encompassing over 20+ years of experience in Customer Management, Contract Management, Operations Support, Project Management, Client Relations and Retention, and Supervision/Training of staff

Professional Experience

Apr 2016 – Sep 2017 gtt Austin, TX

Quoting Manager

Provide technical quoting assistance for all Ethernet, DIA, MPLS, VPLS, Private Line, and Broadband from T1 through Wave speeds. Assuring accuracy and completeness of quality quotes for all deals are provided.

Deliver daily assistance to all Sales teams (SMB, Channels, Enterprise, etc.) ensuring SLA’s are met or beat for ROW and domestic quote volume. Average daily quote volume of 75-300 quotes.

Inform and assist sales with training to quoting system/CMD changes and all process changes.

Assist sales members and management with RFP quotes/projects (extensive excel manipulation of datasets, pivot tables, vlookups and formulas) through all versions to provide winning deals.

Apr 2013 – Jun 2015 INVENIO MARKETING Austin, TX

Microsoft Lead Contract Support Rep (CSR) / Sales Support / Operations

Successfully train team of CSR’s to support Enterprise, Small Business, and Partner accounts encompassing metrics derived from quota base for month end, quarter end, and year end reporting.

Effectively support and train external client, Microsoft regional sales teams, with processes for proposals, renewal contracts, order submissions, monthly reconciliation and CRM opportunity hygiene.

Manage and produce all renewal documentation, i.e. MBSA, MSA, Exhibits, etc.

Support/Operations Rep dedicated to Midwest EPG accounts, meeting over 100% quota for 6 consecutive quarters, and 1/3 of all sales in 4 district central region.

Analyze and conclude sales reporting and reconciliation to Dir. of Sales and Ops for variances in pipeline, quota, revenue and compensation (extensive excel manipulation of datasets, pivot tables, vlookups and formulas).

May 2012 – Mar 2013 AXELON SERVICES (contract position) Austin, TX

AT&T Sr. Contract Manager / Project Manager

Prepare and manage multi-year contracts from initial contact to preparation for final recording.

Assist all product managers and legal with various projects including:

*EOS/EOL Contract Renewal Process – own, manage and present to all sales new policies/processes

*ERP (SAP) – insure documentation on products introduced correctly into SAP

*Wi-Fi Solutions Service Guide – Create and manage documentation (MA/UA/PS) with legal and technical review teams to shorten contract length and support on-going service guide for all product verticals

Apr 2008 – Sep 2011 GENBAND Plano, TX

Contract Administrator / Proposal Engineer / Sr. Order Manager

Prepare and produce support proposals for all GENBAND customers worldwide, from Sales Force opportunity, interfacing with Firepond/CPQ, for all products according to individual MSA/MPA. Excellent negotiator.

Prepare quotes based on current and past costs/pricing (extensive excel manipulation of datasets, pivot tables, vlookups and formulas from data pulled in Oracle), BOM’s for all GENBAND gateway product sets.

Managed deals with OEM partner suppliers to insure best pricing for SBC acquired business through NEI and all switching equipment (Motorolla, SUN Microsystems).

Built close relationships with vendor partners to insure constant communication through purchasing efforts.

Assisted manufacturing with BOM pricing and updates when upgraded to Oracle R11 conversion so BOM’s were correct and current.

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Assist marketing and management with RFP’s pricing information and metrics and regulate rules for VSOE on all proposals produced as well as ensure standards are met by reviewing individual customer contracts to verify adherence is met during proposal process.

Administrator for Sales Force updates/changes/policies/rules for sales reporting on business operation from Sandbox through development to production. Produce sales reports for directors and VP’s.

Enter and book all support orders from customer purchase orders in Oracle, and manage customer service entitlements.

Managed application software products bids, quotes and cost analysis, insuring sales margins are met.

May 2004 - Feb 2008 PATHFINDER MORTGAGE GROUP Austin, TX

Loan Officer (TX State License #49817)

Analyze credit reports to determine loan product for home loan clients.

Versed in CONV, FHA/VA, Jumbo, Investment loan types. DPA programs.

Oct 1999 – May 2004 MCI Austin, TX

Technical Sales Consultant, Dell Computer Account

On site consultant providing pre-sale technical and pricing support for Dell internal organizations according to their MSA.

Assisted bids development team on specialized deals.

Uncovered sales opportunities which became realized revenue setting the Dell Account from 64th to 6th largest global account for MCI – increasing revenue during my 5 year tenure by 60%.

Support/back up for Sr. Global Acct Mgr. ensuring customer continuity with current projects and requests.

Provide assistance to acct team for ordering products, implementing services and providing billing.

POC and manager of all RFP/RFI proposal responses for Dell Computers concerning telecommunications and software bids.

Feb 1998 – Oct 1999 MCI WORDLDCOM San Jose, CA

Technical Service Manager, Fujitsu / Informix Software Account’s

Provide technical post sale’s support for global customer’s telecommunication and software bids.

Troubleshoot extensive granular issues and provide post-mortems specific to customer trouble tickets/network issues.

Provide Customer Service Plans, mthly and qtrly SLA reports and trunk utilization reports for trending customer usage.

Assist customer during implementation of all services including Frame/ATM/ISDN, etc.

Support account team to bring product life cycle from reactive to proactive customer handling.

1995-1997 MCI Sacramento, CA

Terminal Technician / 2nd Level Switch Support Engineer

Installed/tested Private Line, Frame Relay, Internet, SW56, ISDN PRI/BRI.

Handled trouble calls for all MCI switch network data products. DMS-250 / DEX600E, CODEC, ASCEND product lines.

1994-1995 Hewlett-Packard Palo Alto/Roseville, CA

Corporate Network Services Project Manager / Site Telecom Engineer

Planned, ordered and installed all related telecommunications equipment: racks, CSU/DSU’s, channel banks, ADC patch panels, test equipment, etc.

Ordered, installed and maintained all data and voice circuits: VNET, 800 services, SDN, DDS, T1, CO trunks, FX lines.

Created billing database and maintained all circuit billing for the entire site, successfully bringing the HP Roseville Telecommunications department out of a $100,000 deficit, to a positive margin the following year.

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1990-1994 Protocol Telecommunications Palo Alto, CA

Project Manager / Circuit Provisioning

Lead engineer/liaison for Protocol Engineers contracted at Hewlett-Packard. Developed familiarization and training information guide lines specifically for Protocol Engineers.

Lead engineer/consultant for circuits internally provisioned on HP owned Racal-Milgo 9000 mux (data/voice/video).

Support consultant and project manager for the deployment of networks to the Latin American Region.

Project lead for re-grooming all internet access for Hewlett-Packard sales offices from 56K to access T1’s with 256K internet service and voice applications.

1989-1999 California Air National Guard Hayward, CA

Technical Control Technician / Supervisor

Supervisor/technician in charge of Systems Control Facility. Awarded “Excellent” grade during tenure during squadrons ORI (operational readiness inspection).

Installed and maintained all data and voice circuits in Combat Communications Tech Control TSQ-111/TSQ-62 vans. Disseminated circuits from microwave, HF and satellite mediums.

Supervised and maintained all records for a seven man shop.

Developed and implemented comprehensive training plan for systems technicians.

1981-1989 Air Force Active Duty Sunnyvale, CA

Medical Technician /Technical Control

Software Oracle, SAP, Discoverer, OBIEE, MS Word, Excel, Access, Power Point, Visio, Outlook, Seibel, Sales Force, Firepond (CPQ), MECCA, TMS, Calyx, Encompass, FHA Connection, CAVIRS, CMD, Vendor Portals (XO, CenturyLink, Level3, Verizon, AT&T APEX)

Education Information Technology BS, Columbia Southern Univ. (attending – 77 credit hrs complete)

Personnel School, Air Force (200 hrs)

Telecommunications Systems Control Specialist/Attendant Course (700 hrs), Air Force

Medical Technician (180 hrs), Air Force

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