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IT Manager

Location:
Kuwait
Posted:
November 29, 2017

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Mohamed Amin

Salmiya, Kuwait

Mobile: +**********7

email: ac3i0r@r.postjobfree.com

PROFILE

A highly competent information technology professional with 20+ years of diversified experience in the fields of IT management, project management, Telecom Billing Implementation, infrastructure development, application development and Oracle E-Business Suite Implementation.

Career Objectives

Detail-oriented leader with over 20+ years’ experience in Billing solution for Telecom companies, Enterprise Content Management, e-Commerce, ERP, Software Design and Development, Business Analysis and Project Management. Interface with all levels of leadership. Effectively handle critical client transactions. Strong ability to turn around at-risk projects. Seeking a position to implement twin benefits of acquired experience and system savvy to effect superior technology solutions for organizational excellence. Managing and directing all kind of IT related development projects and leading the technical components of Projects Implementation.

CAREER HISTORY 3

Solution Architect December 2016 – Present 3

Solution Architect May 2016 – November 2016 3

Senior System Analyst November 2015 – March 2016 4

IT Project Manager September 2013 – October 2015 4

Technical Consultant December 2007 – June 2013 5

Senior Support Engineer in Oracle Global Customer Support July 2006- December 2007 6

System Developer and Analyst July 2005- June 2006 7

Team Leader in Oracle Applications July 2003- June 2005 7

Senior Software Developer July 2001- June 2003 7

Software Engineer March 2000- July 2001 8

EDUCATIONS/CERTIFICATIONS 8

PERSONAL INFORMATION 9

CAREER HISTORY

Huawei Technologies Co. Ltd.

Kuwait

Solution Architect December 2016 – Present

Project:

Ooredoo, Kuwait

Responsibilities:

Responsible for the delivery of end to end solutions to fulfill business requirement using Oracle Web Logic Portal & Oracle OSB for integrating with Ooredoo BSS systems (Billing, IN, Subscription life cycle management, mediation, provisioning, whole sale billing, voucher management & Etopup, CRM, CMS, Portals, IVR, POS, Integration layer, Kiosk, Digital channels, sales & customer care related tools), Siebel, DWH (Data warehouse system) and Bank Payment Gateways.

Work closely with the customer technology department, understand their requirements, preparing technical solutions, interfacing with the engineering teams to develop and present end-to-end solutions demonstrations to Ooredoo customer.

Responsible for Oracle WebLogic Portal & OSB applications architecture, design, implementation, acceptance until handover to Managed services organization for all IT Services, and Products, launched in Market.

Perform technical system analysis, implementation of new products/services being introduced by Ooredoo Telecom’s Business Teams and lead the development team to deliver the change request and project with smooth quality and time to market.

Provide proactive plan and solution to operation team in order to fix operational production issues.

Razy Technology

Egypt - Cairo

Solution Architect May 2016 – November 2016

Project:

Norc Mobile Loyalty Application, Dubai

Responsibilities:

Leading Oracle & .Net development team for successful delivery of Norc Mobile Loyalty Application project using .Net Entity Framework, Oracle ADF, iOS XCode and Android Studio.

Driving successful solution deployments by ensuring proper business value and customer/partner satisfaction.

Driving operational excellence and innovation, leveraging new ideas contributing to increase RazyTech value to Norc customer.

Safat Enterprise Solutions

Kuwait

Senior System Analyst November 2015 – March 2016

Project:

Alafco Aviation ERP System, Kuwait

Responsibilities:

Analyze IT applications environment of Alafco aircraft leasing company and map business requirements to suitable IT solutions which include; AerData CMS for aircraft asset management, Infor Financials application, SalesForce CRM, SAP GRC and OpenText DMS.

Create SRS documents to ERP implementers and Provide ongoing technical and operational support for ERP System Requirements.

Design, test and implement agreed IT solutions and Provide support for change release activities

Assisting in the development of technical designs

Organize and lead communication initiatives to provide status and results to various levels of Alafco management.

Al Mawarid Holding Group

Kingdom of Saudi Arabia - Riyadh

IT Project Manager September 2013 – October 2015

Project:

Al-Mawarid SAP ERP System, Saudi Arabia

Responsibilities:

Evaluate SAP & Oracle implementers’ proposals for implementing Al-Mawarid ERP system and participate to select the best ERP implementer as member of decision making IT group.

Take a lead role in the planning, design, customization, deployment and implementation of SAP Retail Solution for Al-Mawarid Company.

Project management of ERP implementation using ASAP methodology for implementing the following SAP modules:

oSAP Finance & Controlling, Purchasing, Warehouse Management, Supply Chain/Manufacturing, Human Resource, Asset & Property Management, Merchandise Management, Sales & Distribution, Production Planning / Quality Management, etc.;

Expert understanding of Project Management Body of Knowledge (PMBOK) Discipline (Integration, Scope, Time, Cost, Quality, HR, Communications, Risk & Procurement Management).

Establish and maintain successful partnership with all team members.

Project management of project plan, scope, costs, schedule and quality of deliverables.

Lead and mentor as required all project team members on ERP implementation.

Define and ensure project resource requirements are staffed to appropriate levels.

Manage and document project issues and risk mitigation through resolution.

Report to the Director of IT.

Project:

Mawarid Data Center Renovation, Saudi Arabia

Responsibilities:

Responsible for the planning, design, and renovation of Tier 3 Data Center.

Monitor and report on the progress of data center design, construction and commissioning activities, including significant milestones and any conditions that would affect project cost or schedule.

Develop project scope, integration of engineering/technical aspects, procurement activities, and key contractor and subcontractor oversight.

Promote technical excellence through application of quality assurance processes and weekly status meetings including formulating project action items.

Identify estimates and presenting cost, schedule, business and technical risk

Financial baseline of the project, and accountable for project results

Direct interface with company staff (business and IT) as well as Hardware Suppliers

Calculate the revenue and project profit objectives and demonstrate it to the IT Director.

Huawei Telecommunications Company (Former ITS Company)

EGYPT

Technical Consultant December 2007 – June 2013

Projects:

Airtel-ITS Billing System, Tanzania, Bangladesh, Kenya

VIVA Internet & Intranet Portal, STC, Kuwait

Etisalat Nigeria Telecom Portal, Nigeria

ZAIN KSA Telecom Company, KSA

CellOne Telecom Portal, Namibia

ZanTel Portal, Etisalat Tanzania

Watteen Portal, Pakistan

Airtel Bangladesh

Responsibilities:

Install and configure Oracle10g Application Server in a highly available environment (Active/Active).

Design and implement the e-Business Internet Portal to different Telecom operators worldwide using Oracle Portal 10g and Liferay Portal Solutions with Single Sign On (SSO) access to the implemented portal solution.

Integrate TABS billing system with the implemented e-Business Internet Portal.

Integrate Telecom Portal with FirstHop messaging system, Way4 Payment Gateway, and Huawei external portals.

Integrate Oracle E-Business Suite 12i with Oracle Single Sign On Server and with Oracle Portal 10g.

On-Site Administer and Support TABS billing system which is based on Oracle RAC, SOA, and ADF technology environment.

Upgrade and handle performance issues of TABS billing system.

Secure customers' Intranet and Internet sites by installing and configuring SSL on different applications tiers.

Oracle Egypt Ltd. EGYPT

Senior Support Engineer in Oracle Global Customer Support July 2006- December 2007

Responsibilities:

Owning and resolving problems and managing customer expectations throughout the SR lifecycle in accordance with global standards

Ensuring critical service requests (SRs) and work failures are assigned and processed during the active shift.

Maintaining product expertise in assigned cluster and ensuring consistency and continuity of technical and customer handling.

Reducing escalations

Working towards, adopting, and contributing to new processes and tools (Oracle Web Conference (OWC), diagnostic methodology, health checks, scripting tools, etc.)

Contributing to knowledge management content creation and maintenance

Participating in root cause and corrective action (RC/CA) activities defined within one’s cluster

Working with development on product improvement programs (testing, SRP, BETA programs, etc.) as required

Operating within Oracle business processes and procedures

Acts as Global Coach within E-Business Suite Applications Technology Group team.

Areas of Experiences

-Oracle E-Business suite – OA Framework – Oracle Workflow & Self Service.

-Oracle Business Intelligence – Discoverer – Reports – Forms.

-Oracle Fusion Middleware, WebCenter, BPEL Process Manager and SOA Suite.

-Oracle Application Server– Portal & Wireless – Business Intelligence.

-Oracle JDeveloper, J2EE, JSF, ADF Framework and UML Modeling.

-Oracle Database and Enterprise Manager – Grid Computing.

-Oracle Database RAC – Data Guard – Partitioning.

International Turnkey Systems (ITS)

Kuwait

System Developer and Analyst July 2005- June 2006

Projects:

Canar E-Business Portal, Etisalat Sudan

Responsibilities:

Install and configure Oracle10g Application Server in a highly available environment (Active/Active).

Design and implement of Canar e-Business Internet Portal using Oracle Portal 10g with Single Sign On (SSO) access to the implemented Portal.

Integrate ITS TABS billing system with Canar e-Business Internet Portal.

Integrate Canar Portal with iPlanet Server, FirstHop messaging system, Way4 Payment Gateway, and Hawaui external portals.

Axiom Computers

Dubai, UAE

Team Leader in Oracle Applications July 2003- June 2005

Projects:

E-Workforce Portal, Qatar Steel Company (QASCO), Qatar

Content Management System, Bahrain Monetary Agency (BMA), Bahrain

E-Justice Portal, Ministry of Justice Islamic & Affairs (MOJ), UAE

Masafi Intranet Portal, Masafi Mineral Water, UAE

Responsibilities:

Design and implement of Intranet and Extranet Portal solutions for different customers using Oracle9iAS Portal and Implement Discoverer Reports and integrate it with Intranet Portal.

Design and implement Content Management Application called (Axiom CMS), which is based on the content management features of Oracle Portal and integrating it with intranet and extranet portals.

Configure SSL layer for both Intranet and Extranet Portals.

Integrate custom financial applications with Intranet Portal.

Design and implement new workflow processes (Loan management) and integrate these processes with Intranet Portal.

Raya Software

Egypt

Senior Software Developer July 2001- June 2003

Projects:

IDSC & National Democratic Party (NDP) Portals, The Egyptian Cabinet Information and Decision Support Center (IDSC), Egypt

Unilever Intranet Portal, Unilever Mashreq, Egypt

Morocco Portal Pilot, Ministry of Economic, Finance, Tourism and Privatization, Rabat, Morocco

Microsoft ASP/ Sun J2EE Conversion, Aramco, Al Khobar, KSA

Vodafone Intranet, Vodafone, Cairo, Egypt

VISA, Vodafone, Cairo, Egypt

Responsibilities:

Design and implement Intranet Portal solution for different customers using Oracle9iAS Portal and Implement Discoverer Reports and integrate it with the developed Intranet Portal.

Design and implement new workflow processes (Loan management) and integrate these processes with Intranet Portal.

Design and implement the security framework of Vodafone Intranet Portal, which is deployed on IBM Websphere Application Server.

Design and implement of VISA appointment management system, which is used as a service offered by Vodafone to its customers, which is deployed on IBM Websphere Application Server.

Convert an ASP based (Phone Book and Aramco Joint Venture) applications, which are deployed on MS IIS Server to J2EE based applications, which are deployed on IBM Websphere.

Imkenberg Software Engineering

Egypt

Software Engineer March 2000- July 2001

Projects:

Imkenberg Workshop, Hamburg, Germany

Responsibilities:

Design and implement of Imkenberg Workshop (amazon like) application, which is based on J2EE & XML technologies and developed by Apache Coccon (open source project) and deployed on Apache web server.

EDUCATIONS/CERTIFICATIONS

Certifications

Project Management Professional (PMP) May 2015

Enrolled for PMP Certificate through Project Management Institute (PMI), 2015

Cairo, Egypt

IBM Information Management DB2 10 Technical Professional v3 December 2012

IBM DB2 10 Certified through Skill Development Institute

Dhaka, Bangladesh

Oracle E-Business Suite Administrator August 2006

Oracle Certified E-Business Suite Administrator through EMAK International Oracle Academy

Cairo, Egypt

Bachelors

Bachelor in Software Engineering July 1998

Faculty of Engineering, Cairo University

General Grade: Very Good

General Courses

Communication Skills

EGYPT

Raya Academy September 2002

Language Skills

-Excellent command of both English and Arabic (spoken/written)

PERSONAL INFORMATION

Personal Characteristics

Creative

Excellent analytical skills

Ambitious

Reliable

Self confident

Excellent interpersonal skills

Excellent communication skills

Excellent presentation skills

Personal Data

Date of Birth: 25th March 1976

Place of Birth: Egypt

Nationality: Egyptian

Citizenship: Egyptian

Driving License: Egyptian and Saudi Driving License



Contact this candidate