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Customer Service Administrative Assistant

Location:
Aurora, Illinois, United States
Posted:
November 27, 2017

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Objective: Seeking the challenging position as Administrative, Assistant Recruiter or Clerical Clerk Representative in a professional firm, where my education and experience can be utilized to provide add value

Highlights of Qualifications:

Over 2 year of extensive experience as Clerical Clerk, Recruiter in Transportation Company

Over 5 years of extensive experiences in customer service, retail sales, cash journals and merchandise

Background checks, resume submittals

Extremely productive in high volume, high stress, environment

Highly experienced as cashier in retail business and managing cash register

Multilingual: Fluent in English, Hindi, Gujarati language.

Proficient in computer software: MS Word, Excel, Power Point and Internet research

Good knowledge of management skills

Employment History:

Drakkar Specialized Recruitment – Onsite Manitoulin Transportation Contract

Talent Acquisition Specialist Mach 2016 – July 2017

Perform full-cycle recruitment activities (plan through to offer stage) including developing job descriptions, posting jobs, short-listing and screening candidates, scheduling and conducting interviews, conducting references and preparing job offers

Maintained a good understanding of all active mandates and takes the necessary steps to keep industry knowledge current.

Coordinated training and scheduling of new employees.

Participated in the establishment and development of efficient recruitment strategies with the objective of completing mandates in a timely fashion and ensuring customer satisfaction.

Worked to supply the best candidates to the client according to pre-established needs and do all necessary follow-up.

Maintained professional relationships with all candidates met and temporary employees assigned to clients. Does regular follow-ups and addresses all requests.

Coordinated the assignment of candidates and temporary employees.

Ensures, on a weekly basis, the follow-up process regarding time sheets.

Advice employees assigned with our clients of their performance and their career management within Drakkar.

Promotes all Drakkar’s services and practices.

Maintained up-to-date employment files and records

Managed termination process (i.e. conducting exits, exit interviews, processing of termination etc.)

Clerical Assistant

Graphic Transportation (Contract Job) September 2015 – December 2015

Performed day-to-day administrative tasks such as maintaining information files, Drivers paperwork and other important papers

Managed general administrative and clerical support including data entry, mailing, scanning, faxing and providing require information to management and client

Responsible for providing payroll information by collecting time and attendance records

Greeted and answered walking visitors queries

Drakkar Specialized Recruitment – Onsite Manitoulin Transportation Contract

Assistant Recruiter June 2015 – August 2015

Acting as the first point of contact for anyone enquiring about a vacancy

Providing professional advisory support to company employees

Caring out background and reference checks on prospective employees

Sourced/data mined resume, called to pre-screen candidate for verification of qualifications

Managed and provide administrative support to employee and management

Receptionist & Tracking Clerk

Graphic Transportation (Contract Job) September 2014 – May 2015

Supporting the reception desk, Welcomed visitors and efficiently answered their queries

Resolved tracking issues to serve customers better

Emailed or phone, to clients regarding about shipments issues

Making a label (Sticker) for Purolator shipments within a Canada

Ensure a Bill of Laden (BOL) are received for each trips

Managed and tracked shipment using Truck Mate 2012 application

Customer Service & Cashier

Dollar Power December 2013 – August 2014

Responsible for answering customer queries and provide problem resolution

Greeted customer in courteous manner

Responsible for processing cash handling via credit card/debit and cash transactions

Responsible for cash transaction and merchandise

Administrative Assistant (Co-Op)

Drakkar Specialized Recruitment September 2013 – November 2013

Managed filing systems and arranged for archiving

Updated various databases and shared documents

Sourced/data mined resume, called to pre-screen candidate for verification of qualifications

Directed callers and visitors to appropriate resource persons

Managed general administrative and clerical support including mailing, scanning, faxing and copying to management

Customer Service & Cashier

99 Cent Depot February 2011 - August 2013

Built trust and loyalty with clients using a personalized approach

Directs callers and visitors to appropriate resource persons

Process cash handling via credit card/debit and cash transactions

Responsible for cash transaction and merchandise

Responsible for answering customer queries and provide problem resolution

General Packing and Ticketing

Winners and Rock Ten Warehouse May 2010 - December 2010

Managing general packaging duties and inventory price tag

Maintained operating equipment and work area

Key Holder, Cashier and Inventory Monitor

Pharmacy 2 Drug & Food Inc. October 2008- November2009

Worked as Key Holder, Inventory monitor and Cashier

Balanced cash drawer for duration of employment and close of shift

Responsible for receiving and shipping of new inventories and manage all transactions

Ensured customer service, duties included answering customer queries, problem solving and providing detailed information on product and product discount

Volunteer Work

Worked at Peel Distract school, in Library and Zoo Trip 2012

Worked at Municipal election as Tabulator attendant 2010

Education:

Certificate of an Office Administrative with Honors 2013 Sheridan College, Brampton, ON, Canada

Co-Operative Program in Administration with Microsoft Office 2013 2013 Dufferin-Peel Adult Learning Center Mississauga ON, Canada

Bachelor of Arts 1997 SNDT Women’s University, India

Training/Professional Development:

Information and Communication Technology in Business form Dufferin-Peel Adult Learning Center. Ontario, Toronto.

References: Available upon request.



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