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Customer Service Sales

Philadelphia, Pennsylvania, United States
November 27, 2017

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Nicole T. Pitts

**** *. ***** ******, ************ PA 19147 484-***-****


Comcast NBCUniversal 2015-Present Philadelphia, PA

Leadership Programs Specialist, Enterprise Rotational Programs

Support the management of high potential Enterprise Rotational programs: CORE Technology, MBA Rotational Leadership, & Finance Leadership Programs

Assist in management of recruiting efforts across all 3 programs including: campus recruitment, Executive feedback, hiring discussions, and selection process

Develop strong relationships with program associates and business partners including monthly mentoring sessions

Successfully design, plan, and facilitate New Hire Orientation for over 40 new associates

Partner with senior leaders to enhance business connections across the Enterprise

Plan Quarterly Development Sessions (LA, Orlando, Atlanta & Philadelphia) for all 3 programs and contribute to curriculum design

Plan and execute events for STEM initiatives including Tech + Innovation Speakers Bureau & TechWomen

Active member of the Leadership Committee for Comcast Cares, our company-wide Volunteer Initiative

EBS Healthcare 2014-2015 West Chester, PA

Human Resources Specialist

Contributed to a global leading organization in birth to 21 year-old educational programs

Represented and marketed current job opportunities for the largest provider of services in the pediatric population

Recruited, screened and matched SLP, OT, PT, and school psychology candidates to districts nationwide

Maintained regular contact with candidates and hired employees to ensure continuing satisfaction

Quickly learned and utilized internal payroll system as well as demonstrated and solved issues with current employees

Acted as the first point of contact for more than 150 employees by resolving complex issues and maintaining rapport

Assisted employees with educational state licensure process

Steered numerous employee events and trainings throughout the year

Procura Management Inc. 2010-2013 Norristown, PA

Client Services Coordinator/Account Management

Worked with clients daily to facilitate the intake of new assignments

Held extensive experience coordinating new assignments with proper internal resources

Hand selected after first 3 months of employment to assist Sales team with account management of 5 key accounts in order to generate additional revenue

Promptly, and accurately handled at least 50-60 calls a day

Documented and resolved any member issues; Implemented new or updated internal processes to ensure quality customer service

Mastered internal data management software: CRM

Created and executed monthly and quarterly sales reports for key accounts

Assisted in creating and preparing marketing and sales presentations


The Pennsylvania State University 2010 University Park, PA

Bachelor of Science in Human Development and Family Studies

Additional Information


Philadelphia Society of People & Strategy, providing interviewing skills in Philadelphia Public High Schools

The Penn State IFC/Panhellenic Dance Marathon (THON), the largest student-run philanthropy in the country

YMCA Adult Women’s Basketball League

Member of YPN, Young Professionals Network & Women’s Network

Information Technology Skills

Proficiency in Microsoft Word, Excel, PowerPoint, Outlook,, SurveyMonkey

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