Damon W. Atkins

Roles:

Senior Business Analyst

Project Manager

Supervisor / Team Lead (Mentor)

Implementation Project Manager

Database Administrator

Manufacturing/ Warehouse/Logistician

Trainer / Instructor

Contract Negotiator

Federal Agent

INDUSTRY EXPERIENCE:

Credit Cards / Payment Processing

Gift and Pre-Paid Cards

Banking

Leisure Travel

Education (University)

Telecommunications

Transportation

Warehousing / Inventory Mgmt

Manufacturing

Federal, State & City Governments

Application Development

METHODOLOGIES:

Project Management

Waterfall

AGILE

Business Process Model &d Notation (BPMN)

Software Development Lifecycle (SDLC)

Tools:

MS-Project/MS-Office Suite

SharePoint

Excel (VLOOKUP, pivot tables)

IBM Control Desk

VISIO

Structured Query Language

Education:

BSBA – Alabama A & M University

AFFILIATIONS:

Toastmaster

Experience Summary

Served in numerous senior positions over the course of career. Most recent roles include:

Senior Business Analyst: Successful managed the deployment of multiple web-based configuration projects using Agile methodology. Led business, developers, and testing teams through complete Software Development Lifecycle (SDLC).

Project Manager: Over 15 years managing small and large scale complex implementations utilization PMI/PBOCK methodology.

Supervisor / Team Lead (Mentor): Experience in planning, directing and overseeing the business unit. Serving as mentor and Subject-Matter Expert to peers and junior analyst.

Implementation Project Manager: Successful managing varying project which included: Process Re-Engineering, Systems Reconfiguration, Database Management and Application development.

Skills Inventory

Business Analyst:

●Experienced with accumulated industry best practices, lessons learned, Business Process Model & Notation (BPMN).

●Development status reports, logs, agendas, MS-PowerPoint, SharePoint and Visio documentation.

●Hands on experience in all stages of application development; requirement gathering; design (Wireframing); testing (Use Cases); deployment; support and contract/vendor management.

Project Management:

●Experienced in planning, integration, scope, schedule, risk, quality, resource, change control, communication and vendor management.

●Development, implementation and use of project templates including, all sub-plans, project deliverables, status reports, logs, agendas, MS Project, MS-PowerPoint, SharePoint and Visio.

CHRONOLOGICAL SUMMARY of Experience

Web Product Analyst Sr. (Bus Analyst Sr.)

Total Systems Inc. (TSYS), November 2010 to December 2016

As a Senior Analyst, worked on the TSYS Customer Insight (TDR) (3-years) and TSYS Dispute Resolution (TDR) (3-years) web-based applications.

Led consultation session with clients to ensure awareness of Web self-service industry best practices to aid in site configuration and customer service decisions.

Led meetings with business / clients to collect, gather and normalize requirements.

Managed eight (08) to ten (10) application configuration projects per year for both Commercial and Consumer Credit Cards clients.

Led deployment initiatives by meeting with developers, testers, key business stakeholders and other resources through the complete software development lifecycle process.

Worked with SCRUM Master and other team members in creating / identifying User Stories from Backlog moving into a given SPRINT Backlog; Participating as needed to identify hours estimates for activity task(s); Providing status updates as required for the Daily Scrum meeting

Created Use cases, testing scenarios, flows diagrams and webpage modifications (Wire Framing.

Researched XMLM codes and table values need to accommodate requirements;

Performing tests in the varying regions…QA, UAT, and PROD

Lead and facilitated training session for all Kennesaw Office users in the rollout of Serena Business Mashup system for tracking business processes.

Adapted to rapidly changing business, technology, and competitive environments.

Business Analyst Supervisor

State Personnel Administration (SPA), May 2008 to September 2010

Managed and provided mentorship to junior associates by assisting in establishment of suitable goals; delegating tasks and activities; providing council, coaching and encouragement where needed; served as advocate and performing evaluations.

Managed the conversion of the internal phone systems to VOIP as well as led in development of the policy and procedures used by the office for response times.

As PM, successfully converted / implemented PeopleSoft ePerformance - Human Capital Management (HCM) and Human Resource Management (HRM) modules for all of the State of Georgia agency's. Achieved by working with IT teams (internal and external) to normalizing existing data for migration into PeopleSoft; Identifying, documenting and re-engineering current business processes for alignment into the PeopleSoft platform;

Led training session by creating test scenario's for representatives from each state agency using their agency’s data after deployment.

Produced Technical and User manuals to serve as guides and points of references.

Recipient of two Governor’s Services Awards: Georgia Breeze and Employee Verification projects.

Project Manager / Project Implementation Manager

COMFORCE / GA Dept. of Administrative Services - Information Technology (Contract), January 2008 to April 2008

Managed the implementation of the SHAREPOINT document management systems.

Facilitation and collaborations consisted of working with the Commissioner’s Office; State Purchasing; Risk Management; Fleet Management; Document Services Human Resources; Surplus Property; and the Administration Divisions.

Led in defining the project charter; scope; approach; roles and responsibilities; team; schedule; and communication matrix documents.

Led weekly meeting with the project team / business leads. Developing time-lines and mile-stones; produce meeting and training results; getting final sign-offs / approvals.

Project Manager / Business Process Analyst / Project Implementation Manager

Volt Inc. / CH2M HILL - OMI Inc.

City of Sandy Spring (2005 & 2006) / Milton / Johns Creek Support (Contract)

November 2006 to December 2007

Managed /assisted in the facilitation of the startup of the new Cities of Sandy Springs / Milton / Johns Creek

Led the implementation for the operations system used for tracking information

Led in creating operational process flows for all departments in city hall which included:

Community Development - Permitting

Code Enforcement

Planning and Zoning

Revenue

Finance

Tax

Community Services - Public Works

Contact Mgmt – Citizen Response

Court (Case Mgmt, Fines and Fees)

Public Safety (Police & Fire)

Public Records Management

Licensing & Permitting

City Council

City Manager

Assisted in creating policy and procedures documentation for each department;

Led requirement-gathering process session to conveyed needs of management, developers, and quality assurance.

Created use cases, workflow / process diagrams, data flow / data model diagrams.

Developed time-lines and mile-stones of each task(s) and activity

Obtained final sign-offs / approvals from department heads.

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