CYNTHIA NORDESTE-MARTIN
*** ****** *** 919-***-**** or 401-***-****
Cary, NC 27513 ac3hy0@r.postjobfree.com
SUMMARY
HR professional with experience in recruiting, hiring and retaining a diverse workforce - Customer service and public relations experience - Proven ability to work in a team environment or independently - Demonstrated talent in training and mentoring teams to achieve and excel.
EXPERIENCE
OWENS & MINOR INC., Raleigh, NC July 2006-Present
HR Specialist
Provided HR and Payroll support functions for over 150 local and field teammates. Partnered with management teams providing compliance and “best practices” knowledge on payroll, FML, hiring practices, teammate engagement and other HR relevant topics
Assisted the management team with and administered the recruitment and hiring process. Conducted new hire orientations introducing new teammates to Owens & Minor culture & policies.
Responsible for keeping accurate personnel records in compliance with company best practices and all pertinent government regulations.
Assisted both internal and field teammates with all HR needs, including obtaining background screens and other documentation required by healthcare credentialing agencies such as Rep Trax.
“OMU Advocate” - promoted corporate LMS certification programs, achieving 87% certification of all full time, hourly staff within first 2 years. Assisted teammates with navigation of the “university” website and its offerings as well as tracked progress of teammates within required regulatory compliance courses.
Primary administrator for payroll and all payroll records. Produced weekly OT reports for management team.
Administered all benefits programs and assisted team with any questions they might have regarding available benefits package or changes to available plans during annual Benefits Open Enrollment.
Primary contact and administrator for local Worker’s Comp program and claims reporting
STOP&SHOP SUPERMARKET CORP., Quincy, MA 1989 – 2005
Manager, Non-Perishables (2003 – 2005)
Responsible for all administrative functions of a $500,000/week supermarket, including public relations, personnel, payroll, sales, inventory management and customer service.
Manager, Customer Service (2001 – 2003)
Primary areas of responsibility were Front End Service, Hiring and Payroll, Workers’ Comp. Administration and Safety Compliance
General Merchandise Manager (1998 – 2001)
Ran a $100,000+/week General Merchandise/Health & Beauty Care Department
Lead Clerk (1989 – 1996)
PARENTING AND CHILD EDUCATION 1983 - 1989
FLEET NATIONAL BANK, Providence, RI 1980 – 1983
Secretary/Administrative Assistant
EDUCATION
B.A., Liberal Arts, English and Psychology, Rhode Island College, Providence, RI
Dean’s List Fall Semester, 1976; Spring Semester, 1977
Behavioral Interviewing Skills workshops
Dale Carnegie Graduate, nominated to be a mentor for future class
New Horizons, Microsoft Office Suite, Word, Excel, PowerPoint, Access and Outlook
Office Certified, OMU (Owens & Minor University)
Service Excellence Certified, OMU
PHR Certification, HRCI, January 2011
SYSTEMS USED
Oracle, Kronos Time & Attendance, Windows Office Suite, Skillsoft