Resume

Sign in

Customer Service Human Resource

Location:
Apex, North Carolina, United States
Posted:
November 27, 2017

Contact this candidate

CYNTHIA NORDESTE-MARTIN

*** ****** *** (919) ***-**** or 401-***-****

Cary, NC 27513 ac3hy0@r.postjobfree.com

SUMMARY

HR professional with experience in recruiting, hiring and retaining a diverse workforce - Customer service and public relations experience - Proven ability to work in a team environment or independently - Demonstrated talent in training and mentoring teams to achieve and excel.

EXPERIENCE

OWENS & MINOR INC., Raleigh, NC July 2006-Present

HR Specialist

Provided HR and Payroll support functions for over 150 local and field teammates. Partnered with management teams providing compliance and “best practices” knowledge on payroll, FML, hiring practices, teammate engagement and other HR relevant topics

Assisted the management team with and administered the recruitment and hiring process. Conducted new hire orientations introducing new teammates to Owens & Minor culture & policies.

Responsible for keeping accurate personnel records in compliance with company best practices and all pertinent government regulations.

Assisted both internal and field teammates with all HR needs, including obtaining background screens and other documentation required by healthcare credentialing agencies such as Rep Trax.

“OMU Advocate” - promoted corporate LMS certification programs, achieving 87% certification of all full time, hourly staff within first 2 years. Assisted teammates with navigation of the “university” website and its offerings as well as tracked progress of teammates within required regulatory compliance courses.

Primary administrator for payroll and all payroll records. Produced weekly OT reports for management team.

Administered all benefits programs and assisted team with any questions they might have regarding available benefits package or changes to available plans during annual Benefits Open Enrollment.

Primary contact and administrator for local Worker’s Comp program and claims reporting

STOP&SHOP SUPERMARKET CORP., Quincy, MA 1989 – 2005

Manager, Non-Perishables (2003 – 2005)

Responsible for all administrative functions of a $500,000/week supermarket, including public relations, personnel, payroll, sales, inventory management and customer service.

Manager, Customer Service (2001 – 2003)

Primary areas of responsibility were Front End Service, Hiring and Payroll, Workers’ Comp. Administration and Safety Compliance

General Merchandise Manager (1998 – 2001)

Ran a $100,000+/week General Merchandise/Health & Beauty Care Department

Lead Clerk (1989 – 1996)

PARENTING AND CHILD EDUCATION 1983 - 1989

FLEET NATIONAL BANK, Providence, RI 1980 – 1983

Secretary/Administrative Assistant

EDUCATION

B.A., Liberal Arts, English and Psychology, Rhode Island College, Providence, RI

Dean’s List Fall Semester, 1976; Spring Semester, 1977

Behavioral Interviewing Skills workshops

Dale Carnegie Graduate, nominated to be a mentor for future class

New Horizons, Microsoft Office Suite, Word, Excel, PowerPoint, Access and Outlook

Office Certified, OMU (Owens & Minor University)

Service Excellence Certified, OMU

PHR Certification, HRCI, January 2011

SYSTEMS USED

Oracle, Kronos Time & Attendance, Windows Office Suite, Skillsoft



Contact this candidate