William Beam
*** ***** ****** ****, **. ***** 973-***-**** ac3hxb@r.postjobfree.com
Experienced Manager with superior people skills seeking a great opportunity
SUMMARY OF QUALIFICATIONS _
●Over 25 years of Managerial experience
●Customer Service Focused
●Payroll Specialist
●Supply Chain Expertise
●Detailed Orientated
●Good Troubleshooting Skills
●Call Center Management Experience
●Strong Understanding of Budgeting and Expense Controls
Creating spread sheets
Knowledge of 5-9, Gad, Live ops phone systems
PROFESSIONAL EXPERIENCE
NES GROUP August 2015 – September 2017
Billing & Processing Supervisor
●Process Purchase Orders and Invoices
●Inventory accuracy
●Emails and Phone calls
●Billing and Shipping
●Handling 900 orders daily
●Ensure accuracy of all shipments
●Creating accounts for new and existing customers
●Overseeing 30 employees
●Ensuring all orders are processed in a timely manner.
MDU COMMUNICATIONS/Access Media3 June 2009- March 2015
NJ Call Center Manager
MDU Communications performs service and support for DirectTV and Dish Network
●Promoted from Customer Service Representative to Call Center Manager in 2 years
●Tasked with the Dissolution of Oak Brook Call Center
●Managed the NJ office with 45 Employees
●Responsible for Hiring and Terminating Employees
●Departments Included Sales, Customer Support, Operations and Dispatch
●Performed Weekly and Monthly Evaluations and Reports
●Maintained service levels to company standards for 6 separate Ques. 1,900 calls daily
●Performed Employee Training and Coaching and Counseling.
●Performed Account Audits for Accuracy
●Managed Payroll and Budgets
●Handled Escalated Client Issues
●Monitored Calls Daily for Quality Assurance
●Performed Scheduling for All Departments
●Responsible for Generating Summary Reports for Corporate HQ
Worked closely with account managers and tech supervisors
.Tracking Attendance and KPI Reports
C.H.MARTIN Department Stores 2007-2009
Operations Manager
●Responsible for Inventory Receiving
●Performed Customer service
●Made Bank Deposits
●Completed Purchase Orders
●Performed Scheduling and Managed Payroll
●Enforced Company Standards Regarding Store Design and Displays
●Maintained Inventory Levels
●Ordered Merchandise
●Performed Employee Training and Coaching
CVS 2003-2007
Assistant Store Manager
●Managed Inventory Receiving
●Performed Customer Service
●Prepared Bank Deposits
●Responsible for Merchandising
●Maintained Inventory Control and Stop Losses
●Performed Scheduling and Managed Payroll
●Directed Seasonal Merchandise Displays
●Completed Purchase Orders
●Audited Cash Receivables
JOYCE LESLIE 2000-2003
Warehouse Operations Manager
●Managed Inventory Receiving on all merchandise for 80 stores
●Managed 53 Warehouse Employees and Truck Drivers.
●Dispatched Inventory to All Joyce Leslie Stores
●Matched in All Inventory Against Invoices and Purchase Orders
●Checked All Shipments for Accuracy
●Performed Inventory Control
●Performed Scheduling and Managed Payroll for Warehouse Staff
CALDOR 1986-2000
Assistant Store Manager
●Distributed Merchandise to the Sales Floor
●Performed Scheduling and Managed Payroll
●Maintained Inventory Control and Stop Losses
●Enforced Company Standards Regarding Store Design and Displays
●Dealt with Auditors and Passed all Company Audits
●Directed All Weekly Sales Displays
●Performed Customer Service
●Maintained P&L Reports
COMPUTER SKILLS
MS Office (Word Excel) Google Documents and Various Proprietary Payroll and Inventory Management Systems
INTERESTS
Camping, Sports, Reading, Golf