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Customer Service Manager

Passaic, New Jersey, United States
November 27, 2017

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William Beam

*** ***** ****** ****, **. ***** 973-***-****

Experienced Manager with superior people skills seeking a great opportunity


●Over 25 years of Managerial experience

●Customer Service Focused

●Payroll Specialist

●Supply Chain Expertise

●Detailed Orientated

●Good Troubleshooting Skills

●Call Center Management Experience

●Strong Understanding of Budgeting and Expense Controls

Creating spread sheets

Knowledge of 5-9, Gad, Live ops phone systems


NES GROUP August 2015 – September 2017

Billing & Processing Supervisor

●Process Purchase Orders and Invoices

●Inventory accuracy

●Emails and Phone calls

●Billing and Shipping

●Handling 900 orders daily

●Ensure accuracy of all shipments

●Creating accounts for new and existing customers

●Overseeing 30 employees

●Ensuring all orders are processed in a timely manner.

MDU COMMUNICATIONS/Access Media3 June 2009- March 2015

NJ Call Center Manager

MDU Communications performs service and support for DirectTV and Dish Network

●Promoted from Customer Service Representative to Call Center Manager in 2 years

●Tasked with the Dissolution of Oak Brook Call Center

●Managed the NJ office with 45 Employees

●Responsible for Hiring and Terminating Employees

●Departments Included Sales, Customer Support, Operations and Dispatch

●Performed Weekly and Monthly Evaluations and Reports

●Maintained service levels to company standards for 6 separate Ques. 1,900 calls daily

●Performed Employee Training and Coaching and Counseling.

●Performed Account Audits for Accuracy

●Managed Payroll and Budgets

●Handled Escalated Client Issues

●Monitored Calls Daily for Quality Assurance

●Performed Scheduling for All Departments

●Responsible for Generating Summary Reports for Corporate HQ

Worked closely with account managers and tech supervisors

.Tracking Attendance and KPI Reports

C.H.MARTIN Department Stores 2007-2009

Operations Manager

●Responsible for Inventory Receiving

●Performed Customer service

●Made Bank Deposits

●Completed Purchase Orders

●Performed Scheduling and Managed Payroll

●Enforced Company Standards Regarding Store Design and Displays

●Maintained Inventory Levels

●Ordered Merchandise

●Performed Employee Training and Coaching

CVS 2003-2007

Assistant Store Manager

●Managed Inventory Receiving

●Performed Customer Service

●Prepared Bank Deposits

●Responsible for Merchandising

●Maintained Inventory Control and Stop Losses

●Performed Scheduling and Managed Payroll

●Directed Seasonal Merchandise Displays

●Completed Purchase Orders

●Audited Cash Receivables

JOYCE LESLIE 2000-2003

Warehouse Operations Manager

●Managed Inventory Receiving on all merchandise for 80 stores

●Managed 53 Warehouse Employees and Truck Drivers.

●Dispatched Inventory to All Joyce Leslie Stores

●Matched in All Inventory Against Invoices and Purchase Orders

●Checked All Shipments for Accuracy

●Performed Inventory Control

●Performed Scheduling and Managed Payroll for Warehouse Staff

CALDOR 1986-2000

Assistant Store Manager

●Distributed Merchandise to the Sales Floor

●Performed Scheduling and Managed Payroll

●Maintained Inventory Control and Stop Losses

●Enforced Company Standards Regarding Store Design and Displays

●Dealt with Auditors and Passed all Company Audits

●Directed All Weekly Sales Displays

●Performed Customer Service

●Maintained P&L Reports


MS Office (Word Excel) Google Documents and Various Proprietary Payroll and Inventory Management Systems


Camping, Sports, Reading, Golf

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