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Customer Service Manager

Location:
Atlanta, Georgia, United States
Posted:
November 27, 2017

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Bettye M. Harlow

*** ******* *****, *******, ** – 30349 - (404) ***-**** – ac3hxa@r.postjobfree.com

Self-starter with diverse experience and skills to work with others in cooperative teams to meet

projected goals and objectives. Ability to transition skills using the Core Competencies :

Customer/Community Service /Management

Leadership/ Training/ Career Development

Interviewing/Analysis/Counseling / Evaluating

Motivation/Relationship Building/Program Administration

Cross-functional Team Coordination

Creative Problem Solving/Family Advocacy

Experience

Country Financial – Agencey Office Assistant – Atlanta, GA - 2015 – 2017- Organize, Coordinate and performs the daily administrative activities of an agency office. Provides a wide range of services to the Agency Manager included, but not limited to recruiting, newly hired agent processing, training and servicing unassisgned clients. Maintains and transmit new policy information and policy changes. Processed expense accounts sand payments to vendors. Provide solutions to prospects and clients concerns using strategic cross selling techniques, with a 85% success rate. Serves as liason for the agency with representatives, home office and regional personnel.

Living Waters Learning Resource Center – Education Director - Atlanta, GA (2013) - Managed the day to day activities of the Resource Center. Worked closely with Founder, Board Members, Educational Partners and Community.

Edited written and printed materials, creating documents, reports and charts using Microsoft word, excel, powerpoint and access.

Managed database of all students and contributors. Helped students develop Personal Development Plans.

Developed classroom curriculum, measurements and modules.

Taught writing, language art and reading GED courses, Workplace Readiness and Life Skills. Provided academic counseling and advisement to students.

Assisted students with financial aid, testing and college preparation. Obtained a 98% graduation rate.

Helped families identify and developed plans to connect with needed resources. Served as an advocate for the student and family with social services.

Effectively maintained community relationships to developed a full range of resources, viable employment, tutoring, motivational speakers and classroom instruction for students.

Georgia Department of Labor – Career Coordinator Atlanta, GA (2005-2009) Implemented “Jobs for Georgia Graduates Program” at B.E. Mays High School. Managed all administrative needs for students.

Taught 9th grade transition, Work Place Readiness and College Preparation. Maintained case load and data base.

Counseled and monitored progress of students at risk of low performance in academics, attendance and behavior. Helped students develop personal development plans. Successfully coached students for competitions, career and financial planning

Nurtured relationships with school staff and parents to improve student performance in school, while partnering with the community to find post-graduation employment and other resources.

Planned and coordinated Annual Career Association Induction program and reception, booked speakers and coordinated travel.

Recognized for success in achieving extraordinary outcomes for JGG program participants for 2006-2007 and 2007-2008 class year at the Jobs for Americas Graduates National Conference, Best in Community Service and Creative Problem Solving. Achieved a 98% graduation rate.

Xerox Corporation - Account Manager Atlanta, GA (2001-2005) Managed Bellsouth account, supervising 12 staff members in the Copy Center. Maintained and managed office budget and daily activities. Strategically developed new business and sales leads. Analyzed and proposed value added services and solutions. Ensured quality production and customer service. President Club Recipient for Top Account Billing and Customer Satisfaction.

Education: Albany State University-Albany, GA- Bachelor of Arts in English -Georgia State University-Atlanta, GA- Post Bacca laureate Studies - Business and Education.- GA State Insurance License – Property and Casualty.



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