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Sales Data

San Jose, California, United States
November 27, 2017

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Cell: (908)-***-****

* ***** ** ** ********** in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in and Oracle CRM.

6+ years of extensive knowledge of CRM and its Development Life Cycle as a Developer / Administrator.

Good experience with Configuration, Customization, Development and support experience on Platform

Proficient in Salesforce developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, IDE, Migration Tool, Web Services.

Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.

Hands on experience implementing Security/Sharing rules, Configure permission sets, Field level Security, Record level Security, Profiles, Roles and Resource monitoring at different hierarchical levels of the organization.

Skilled in customizing Salesforce standard objects like Accounts, Leads, Opportunities, Cases and Campaigns along with good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration

Experience in creating Web-to-Case, Email-to-Case to generate new Cases; creating Junction objects, advanced fields like pick lists and formula fields.

Evaluate business needs for Apttus (Contract Management System), assist with the process documentation, and implementation.

Strong Implementation and Integration experience using Custom objects, Triggers, workflows/ workflow rules, approvals, SControls, Visual Force Pages, and Apex classes.

Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Informatica Cloud, Power Center and Cast Iron, CTI (computer telephone integration).

Established a two ways communication between Salesforce and other external system using SOAP API.

Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, IDE, SOQL, SOSL, Page Layouts, Sharing Rules, SControls, static resources and migration tools.

Wide knowledge of section 508 testing tools including JAWS and ACC Verify.

Very Good Experience in Cisco Systems and SControls.

Experience in web technologies like HTML5, XML, CSS, JSP, JavaScript, Jquery, AJAX, WSDL, and SOAP.

Experienced in developing REST service in Java with JAX-RS using Jersey.

Very Good Experience in designing, developing and maintaining Web based applications using HTML5, XML, CSS, Javascript, Microsoft Visual Studio, IIS Web Server, XML Web Services.

Expertise on the Salesforce APIs, profiles, and security model while maintaining and configuring development and test instances for internal sandboxes.

Implementation experience of applications like Marketing cloud, Service cloud and Support Modules.

Extensive experience in customizing the user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries.

Expert in Salesforce Sales cloud, Marketing cloud and Service cloud implementation.

Strong knowledge in customized Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards.

Experience in working with OOTB (Out-of-Box) features for creating custom layouts, business processes and email alerts.

Strong knowledge in Data Model and Data Integration capabilities.

Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.

Experience in Integration of Salesforce with in-house legacy systems like Oracle, SAP ERP using Apex Web services WSDL and outbound messaging.

Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.

Worked on Eclipse IDE with Plug-in for writing business logic in Apex programming language

Good command in database development using SQL/PL-SQL in MYSQL, Oracle and SQL Server.

Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation and inter-personal skills.

Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.


Salesforce technologies

Custom Objects, Roles and Profiles, Workflows, Assignments, Approvals, Triggers, Record Types, Dashboards,, Roles, Security, Field updates, reports,SOQL, Visual Force Pages. Apex Classes, Apex Trigger, Visual force, Tools Eclipse IDE, Apex Data Loader, Apex Explorer, Single Sign-On (SSO), Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Excel Connector.


Apex, Java, Sql, Jquery, AJAX, PL/SQL

Web Technologies

HTML5, CSS3, XML, REST, SOAP, Javascript

Operating Systems

Windows, Unix, Linux

Office Tools

Microsoft Project, JAWS, MS Visual Source, Apttus, MS Visio, MS Office

IDE and Editors

Eclipse, My Eclipse and Eclipse IDE


Bachelor of Technology in Computer Science, JNTU, Hyderabad, India

P R O F E S I O N A L E X P E R I E N C E:


ADT, Irving, TX


Salesforce Developer


May 2016– Till date

Description: ADT Security Services is an American corporation that provides residential and small business electronic security, fire protection and other related alarm monitoring services in 35 countries.


Design Requirement documents and functional document for the development team.

Worked in Software development life cycle (SDLC) methodologies like Agile Model and RUP Model.

Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Worked with standard Salesforce objects like Accounts, Contacts, Leads, Cases and Opportunities.

Created workflow rules and defined related tasks, email alerts, and field updates.

Created Visual force pages that use the lightning components.

Handled web services APIs integrations.

Create integration designs and data model in support of enterprise applications.

Created Lightning Component Tabs and Visual force Tabs.

Successfully established a two way communication between Salesforce and other external system using.

Worked with different aspects of Web Services (XML, WSDL, SOAP, and REST).

Expertise in Service Cloud Applications, Automation of Case Management.

Understood the business process and developed presentation layer components, using Velocity, HTML5 and JavaScript.

NetSuite ERP integration and CIM repository (SAP Data Services, SQL Server).

Added custom fields and validations to new and existing objects and added custom functionality using custom controllers and custom extensions.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.

Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Worked on Chatter and Email integration features related to Sales cloud and Marketing cloud

Used JAWS for 508 compliance testing.

Integrated on premise Mainframe Case, CPQ and Reporting systems with Salesforce REST APIs.

Involved in Design, development, planning, testing and integration of Salesforce Cloud services, and using CTI integration on data and accounts.

Involved in Test configuration of Apttus within sandbox environments to ensure that once users are granted access, all the aspects are fully functional.

Add methods that can be called from Visual Force pages to Controller Extensions.

Participated in the Single Sign-On (SSO) configuration project.

Customized dashboards, workflows, alerts and custom validations using OOTB (Out-Of-Box) feature.

Performed user acceptance testing by conducting and leading surveys.

Worked with Apex data loader for inserting different records, updating them, re-assigning account teams and opportunities.

Lead discussions with the team about feasibility and effective way of leveraging CRM features.

Environment: platform, Salesforce APIs, Record types, Salesforce Lightning, Reports, Dashboards, Email, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, HTML5, Messaging, JAWS, Dashboards, SOQL, SOSL, apex language, Single Sign-On (SSO), visual force pages, components and controller, CPQ, CTI, Scontrol, Marketing cloud, Jquery, AJAX, Apttus, Service Cloud, Sales Cloud, REST, Web Services, SOAP, JavaScript, eclipse IDE plug-in, data loader.


Bayer Corporation, Whippany, NJ


Salesforce Developer


Oct 2014– April 2016

Description: Bayer is a Life Science company with a more than 150-year history and core competencies in the areas of health care and agriculture. With our innovative products, we are contributing to finding solutions to some of the major challenges of our time.


Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.

Designed and developed project document templates based on SDLC methodology.

Implemented the requirements on platform and IDE Plug-in using Eclipse.

Worked on various AppExchange products according to the needs of the organization.

Worked on various SFDC standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Developed Visual Force Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the VF pages.

Used JAWS for 508 testing and Object inspector, Converting Use cases to test cases.

Experience in doing the Fit-Gap analysis between Requirements and SFDC Application

Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

Integrated Apex with External services by making callouts that used SOAP and WSDL.

Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of (SFDC) and other Platform based technologies like Visual Force, Salesforce API, and Web Services.

Familiar with Syntellect Phone link CTI salesforce application which is used to provide agents with click-to-dial and screen pop capabilities.

Converting Complex Scontrol code to Apex controller and visual force page involving Google Maps API.

Worked extensively in customization of Service Cloud by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Used JavaScript and libraries like Jquery with apex for the desired functionality.

Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.

Experience in Sales Cloud and Marketing cloud Applications, Automation of Lead and campaign Management

Creating a sync of contacts, emails, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.

Worked in Single Sign-On (SSO), SAML settings to enable the user to login to various applications simultaneously.

Well versed with understanding Governor Limits of

High End Process and Application Customization using Apex & Visual force.

Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

Created Labels to set the predefined values for the client side pagination process.

Used Custom Setting to with custom sets of data and referenced them in the code

Developed Custom Validations to override the Salesforce default validation rules.

Used developer toolkit including Apex Classes, Apex Triggers and Visual Force pages to develop custom business logic.

Complete bulk imports of data using Apex Data Loader.

Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.

Environment: platform, Salesforce APIs, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, HTML5, Javascript, Web Services, Service Cloud, Sales Cloud, REST, JAWS, Workflow & Approvals, Reports, SOAP, Custom Objects, SOQL, Scontrol, CPQ, CTI, SOSL, Marketing cloud, Jquery, AJAX, Apttus, Single Sign-On (SSO), Custom Applications, Custom Tabs, Email Services, Sandbox data loading. .


Delta Airlines, Atlanta, GA


Salesforce Developer


Aug 2012– Sep 2014

Description: Delta Airlines Co. is a major U.S. airline and the world's largest low-cost carrier, headquartered in Atlanta, GA.


Worked as enhancement team member and performed the roles of Developer/Admin in the organization

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of (SFDC).

Worked in Software development life cycle (SDLC) methodologies like Waterfall Model, Agile Model and RUP Model.

Implemented the requirements on platform and IDE Plug-in using Eclipse.

Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.

Designed various WebPages using VF Pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Deployed Apex using IDE, Migration Tool and Web Services API.

Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and dashboards.

Implemented Visual Flows for automatic sales and service process in Sales Cloud.

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual force Pages to suit to the needs of the application.

Worked with Apex Data Loader tool to perform DML operation using CSV files.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Generated Queries using Apex Explorer and WSDL application to connect with different servers.

Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.

Used Data Loader for insert, update, and bulk import or export of data from Used it to read, extract, and load data from comma separated values (CSV) files.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Performed Unit, Integration, Regression and User Acceptance Testing.

Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through to completion.

Environment: Salesforce Unlimited Edition, / Visual force, Salesforce APIs, Custom/Standard Objects, Case Management, Custom Tabs, Page Layouts, Javascript, Workflow & Approvals, Service Cloud, Jquery, AJAX, Sales Cloud, REST, Web Services, SOAP, Reports, Eclipse, Eclipse Plug-in.


Nexus Communications, Columbus, OH


Salesforce Developer


Nov 2011– July 2012

Description: Nexus Communications, Inc. is using SFDC to boost its sales area by promoting service Reach out Wireless. It provides a government assistance program that provides discounts on wireless service for qualified consumers. The main scope of the project is to capture the leads and convert them into accounts if they are eligible.


Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.

Involved in creating Gap analysis document identifying the data, business process and work flows of the organization with respect to implementation.

Involved in application setup activities and customized the apps to match the functional needs of the organization. Implemented platform and IDE Plug-in using Eclipse.

Got to work on various Standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application.

Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security and configured their sharing settings.

Designed different Communication templates.

Conveyed the client requirement with respect to the data visibility on customized dashboards through Service Max

Analyzed the integration flow and helped the developers in implementing Service Max App in the organization

Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.

Assisted the QA team in formulating a comprehensive test plan for the project.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Involved with Premier and handled the support cases with the help of support.

Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.

Environment: platform, Workflow & Approvals, Record types, Reports, Email, MS Visio, Triggers, Sharing Rules, MS Word, PowerPoint, Excel, Validation Rules, Messaging, Dashboards, MS Project, Standard and Custom Objects.




Business Analyst


Sep 2009 – Oct 2011

Description: Survey Sampling International (SSI) is a global provider of data solutions and technology for consumer and business-to-business survey research. SSI reaches participants in 90+ sample countries via Internet, telephone, mobile/wireless and mixed-access offerings


Provided Top Tier Support to Business Users for Oracle Applications.

Conducted weekly meetings with our Development Team, QA Team, and End Users to ensure performance efficiency and to discuss our Open Requests.

Expertise in Data analysis, Data research / mining from various data sources.

Meeting with clients in order to understand the business requirements.

Developed Business Requirement Documents (BRD), Requirement Specification Document, as well as high-level project plan Scope Document.

Developed estimation, cost-benefit and gap analysis regarding proposal to aid in management making implementation decisions.

Designed and developed project document templates based on SDLC methodology.

Responsible in identifying, assess, and document business requirements, recommending business priorities, and advising business on options, risks, and costs

Effectively identify errors and issues involving data flow discrepancies, following up with recommendations to improve daily operations.

Designed and Populated specific tables, databases for collection, tracking and reporting of data.

Wrote database scripts & PL/SQL stored procedures, functions and triggers.

Worked with Front-end and Back-end systems

Conducted research to determine if solutions to business requirements currently exist within or outside the business unit, and if not, whether new solutions are feasible

Worked in Software development life cycle (SDLC) methodologies like Waterfall Model, RUP Model.

Environment: Oracle Apps, Oracle CRM, Toad, Integrated tools –Maximo, EDW, E-Comex.

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