Sasha M. Benally

***** ****** **** **

Albuquerque, NM 87114

ac3htl@r.postjobfree.com

505-***-****

SUMMARY OF QUALIFICATIONS

Have reporting skills, maintaining files, dependability, organization, scheduling, confidentiality, independence, orienting employees, verbal communication, teamwork, Microsoft Office skills and typing speed of 65 words per minute.

SKILLS & EXPERTISE

Office Procedures Ten-Key Telecommunications

Microsoft Word 2010 Customer Service Customer Focus

Microsoft Excel Conflict Resolution Innovation

Data Entry 65 wpm Professionalism Creativity

Multi-tasker Adaptable

WORK EXPERIENCE

Southwestern Indian Polytechnic Institute, SIPI, NM September 2015- April 2016

Information Technology Intern

Worked with students setting up wireless connections on their devices.

Helped set up laptops for professional business usage in meetings.

Installed and prepared programs on one computer that was imaged onto multiple systems. Used Spice-Works, an online program that my supervisor would assign tickets. Tickets that were requested by staff on campus, such as installing and fixing printers/scanners, installing and replacing new computer monitors or tower.

Set up and broadcast on Polycom conference (video and sound system) for classes to interact with other schools in different locations.

Organized old and new equipment within the office; recycled unneeded equipment.

Have reporting skills, maintaining files, dependability, organization, scheduling, confidentiality, independence, orienting employees, verbal communication, teamwork, Microsoft Office skills and typing speed of 65 words per minute.

Lowes Customer Support Center, Albuquerque, NM October 2016-April 2017

CC Base Agent A

Worked in Lowes Call Center, answering phone calls and called customers regarding delivery services. Listened attentively and empathetic, while on call I would notate constantly of the customer’s story/request/questions. Learned new programs immediately and adapted to the work environment, multitask on multiple screens with multiple programs in usage. I’d inform the customer about appliances/connections along with their order, making sure they knew if the needed extra connections. I would verify/review information with the customer to let them know I’m listening. When customers request more information, I would do my best to acquire that information if I did not know (learning new information helped with future calls). Once I had their delivery set and/or tracked I would ask if they need any more information, if not I would end the call by thanking them for choosing Lowes along with my name and lastly, I would offer the customer the survey.

Alorica Customer Support Center, Albuquerque, NM June 2017-Present

La Quinta Reservation Agent

Worked with Alorica called center, branch of La Quinta answering phone calls, and provided service to guest with making a reservation(s). I open the call with thanking the guest for calling the La Quinta location along with my name, then proceeding with obtaining their name and continue to greet them by last name. Provide the guest with commitment I will provide them information/service remarks, obtaining information of day of arrival, how many nights, number of rooms/adults/children/pets. Interaction with the guest was most important, asking “what brings them to town?”, letting me know what I can offer in the hotel or surrounding areas. I would offer a rate of two rooms (the highest and lowest cost) with description, most importantly assuming the sale. Any additional information/policies (parking/pets/checking in/out) I would provide to the guest with no surprising fee(s) when arrival. When a room is chosen, I would obtain the valued information of name, address, phone number, email (optional), credit card information, and with any special request(s). Confidentially is most important when the credit card is in use, we would use a “Card Scrubber” to make sure the card information is protected. Lastly, we would review the reservation with the guest and make sure everything is correct. After confirming we asked the guest if there is any additional information they needed, if not we would say “You’re All Set” and thank them for choosing La Quinta.

EDUCATION & TRAINING

Chinle High School, Unified District #24, Chinle, AZ March 2012

High School Diploma

Southwestern Indian Polytechnic Institute, SIPI, Albuquerque, NM April 2016

Certificate Computer Aid Drafting Design