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office manager / PA

Location:
Dubai, Dubai, United Arab Emirates
Salary:
11000
Posted:
November 27, 2017

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Resume:

EXPERIENCED OFFICE MANAGER / PA

RICARDA LOREDANA IOSEF

Dubai, UAE

Mobile: +971-**-***-****

E-mail: ac3hsw@r.postjobfree.com

CAREER SUMMARY

A highly inventive, flexible, innovative and enthusiastic person who possesses a considerable amount of knowledge about administrative and office procedures. A fast learner who can absorb new ideas and has experience in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment. I'm looking for an opportunity to advance in my career with a company that will allow me to develop my skills and potential.

SKILLS AND COMPETENCIES

General and Record Management Quality and Safety Compliance

Secretarial and Projects Administration Insurance Coordinator

Scheduling and Coordination Report Preparation and Filling

Reception and Customer Service Personnel Administration

Purchasing, Inventory Supervision, Training

Computer Travel Coordinator

EMPLOYMENT HISTORY

August 2016 – November 2017 MEDICENTRES POLYCLINICS – Dubai, UAE

Clinic Manager / Medical Insurance Coordinator

Role:

Constantly increase business through service and marketing initiative

Analyzed and forecasted trends and made recommendations to management

Create reports detailing wide range of financial statistics, maintaining data base and records

Maintains strict confidentiality of patients related to medical records and other data

Drive patient’s satisfaction improvements through one-on-one phone calls to follow-up on issues

Ensure facility maintains leading local reputation for services, knowledge and satisfaction

Schedule staff and doctors for work shifts and special events

Researched and solved claim and billing issues

Interfaced with insurance carriers and other healthcare providers

Assisted patients with eligibility and benefit coverage questions

Getting approvals for medical procedures

Ensuring coverage of claims, guiding staff for correct use age of claim forms, approval papers

Coordinating with insurance companies for obtaining information on new policies and their coverage

Monthly submission and resubmission of medical claims

Maintain clinic inventory and ordered supplies and equipment

Managed appointments and service desks, incoming calls and billing

Coordinate patients care through the clinic – waiting room, exam room, x-ray, etc.

Maintain patient’s electronic medical records- update address, allergies, phone number, etc.

Schedule patients for tests, appointments and follow up appointments

September 2013 – February 2016 GENPHARM MARKETING LLC. - Dubai, UAE

PA & Office Manager

Role:

Managing all aspects of the Managing Partners’ schedules, agendas, meetings and events

Maintaining diaries, taking calls and messages, preparing letters and reports

Using a variety of software packages

Arranging bookings for transport and accommodation internally and externally

Implementing and maintaining procedures/administrative systems

Liaising with staff and Managers, suppliers and clients

Ensure the CEO is fully prepared for meetings with all necessary documentation and information

Manage all the CEO administration including documents filing and managing databases, photocopying and expenses

Able to be diplomatic and discrete at all times

Performs administrative duties for executive management and head of the departments

Ensuring visitors are greeted and welcomed warmly

Managing and booking meeting rooms, assisting with setting up workstations

Ordering all internal catering, managing all stationary and various company inventory

Coordinating company events i.e. – Birthday and Farewell Celebrations, Cycle Meetings, etc.

Responsible for overall front office activities, including the reception area and meeting rooms

Schedule internal meetings between the department heads and senior management, as well as providing support in preparing letters, presentations and reports

Working with the IT support team, supervising the maintenance of office equipment, including copiers, fax machine, CCTV camera, finger print access, etc.

Maintain a tracking system on all incoming & outgoing mail and courier for the office, arranging and coordinating the expeditions of documents using local & international couriers

Act as a “jack of all trades” for all tasks assigned by the Managing Partners

October 2011 - March 2013 Streit Group FZE - Dubai, UAE

Office Manager

Role:

Responsible, organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency within the Organization.

Secretarial and office support dealing with matters that are highly confidential and sensitive.

Organizing and maintaining diaries and making appointments

Plans, organizes, directs, supervises and evaluates the day-to-day the office activities, ensure that documentation is correctly filed by maintaining an efficient filing system

Assist in the planning and preparation of meetings, conferences and

conference telephone calls, projectors, presentations, etc.

Directs plans and managing the day-to-day administrative affairs of the organization including office renovation and maintenance, ordering and maintaining office supplies, monitors company properties such as office equipment and vehicles.

Create the PRF's (SAP) for the company needs (office stationery, IT equipment, marketing items, printing of business cards/catalogs/brochures, etc.) PO’s record

Supervises and coordinates with the receptionist, security guards, drivers and office assistants

Conduct trainings, evaluate staff performance, scheduling and coordinating driver agendas, monthly fuel/expenses reports

Responsible for keeping safe the company vehicle keys and CEO, vehicle log books and original registration, monitoring the insurance and vehicle registration

Responsible for bookings (flights, hotels, car renting) for management, employees and visitors

Organize and follow up with couriers companies (FEDEX, ARAMEX, DHL, etc.)

Support in back office activities - filing, mailings, phone calls, faxes, etc.

Other basic/routine tasks as requested by the General Manager and Managers

Ensure consistency and compliance with corporate rules and regulations

February 2010 – August 2011 Citiscape LLC. - Abu Dhabi, UAE

District Coordinator

July 2008 – January 2010 Aldar Laing O’Rourke Construction LLC. - Abu Dhabi, UAE

Safety administrator / Emergency response coordinator

November 2006 – June 2008 Abu Dhabi Health & Fitness Club – Abu Dhabi, UAE

Guest relation officer

February 2003 – September 2006 La Fontana Café – Abu Dhabi, UAE

Clerk, Cashier, Waitress

EDUCATION AND QUALIFICATIONS

2012 TUV MIDDLE EAST (Member of TUV NORD Group)

ISO 9001, ISO 14001, OHSAS 18001

2011 Centre for ISO 9000 – Abu Dhabi, UAE

ISO 9001: 2008 College 1

2009 Areef Computer Institute – Abu Dhabi, UAE

Microsoft Office & Secretarial Package

2009 Aldar Laing O’Rourke Construction LLC. – Abu Dhabi, UAE

Managing Safely IOSH / Office Safety

2008 Aldar Laing O’Rourke Construction LLC. - Abu Dhabi, UAE

Microsoft Excel 2003

2008 Abu Dhabi Country Club - Abu Dhabi, UAE

Customer Service and Time Management

2001 Ministry of Education – Brasov, Romania

Computerized Secretarial Work

1992 Ministry of Education – Brasov, Romania

Professional Civil Fire Fighter - PSI operator

1990 Transylvania Technical College – Brasov, Romania

Diploma

PERSONAL DETAILS

Nationality - Romanian

Marital Status - Married, no children

Visa Status – Husband Sponsorship

Others - UAE & Romanian Driving License



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