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Sales Manager

November 27, 2017

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CUNY Brooklyn College, Brooklyn, NY B.A. English and Creative Writing June 2011

Hubspot Inbound Certified July 2017

Hubspot Inbound Sales Certified October 2017

(Remote) Adviser, Poole, Los Angeles, CA 05/2017– Present

●Created Business Plan outline

●Drafted Sales and Marketing strategy

Business Dev & Sales Consultant, ManageGo, Brooklyn, NY 03/2017 – 06/2017

●Developed and implemented company sales plans and sales processes

●Interviewed and hired sales team members

●Created sales team documents and rules of engagement for sales agents

●Organized CRM workflow and reporting

●Researched and demoed third party vendors and products

●Designed direct outreach campaign

Business Dev & Sales Consultant, LeestApp, New York, NY 11/2016 – 01/2017

●Helped define new business and sales processes

●Provided general support to daily operations and project fulfillments

●Cold called / emailed hotel leads, local vendors, and regularly scheduled product demos

●Helped build, grow and manage a pipeline of accounts

●Conducted weekly analysis and reported to founders

Co-founder & Board Member, LuggagePub, Brooklyn, NY 06/2015 – Present

●Created business plan and co-led fundraising efforts

●Conducted market research

●Developed a go to market strategy

●Designed and built app prototype

●Launched social media accounts and advertising campaigns

●Recruited Dev team, Drivers, Strategic Partners, and Social Media interns

Head of Sales, PerGo Rides, New York, NY 08/2015 – 10/2016

●Hired, trained, and managed sales team of 4 remote independent contractors that increased credit card /POS penetration in the taxi & limo industry by 114%, processed revenue by 261%, transactions per month by 374%, and rides per month by 107%

●Created thorough record keeping process for leads and accounts increasing forecasting accuracy

●Established selling/closing techniques, account management protocol, sales process, sales playbook, and Zoho CRM sales automation

●Assisted in acquiring strategic partnership contracts e.g. Karhoo, VZW, ProFac (tsys)

●Implemented clear internal communication pathways and protocols to optimize onboarding

●Improved prospecting techniques through the creation of target market criteria

●Designed direct mail postcards and scheduled mailing campaigns with third party marketing partner,

●Handled customer service and established best practices

●Ran screenshare demos and onsite meetings with large and small Taxi/Limo companies

●Facilitated support between dev team and customers as necessary

●Tested new products, features, and provided feedback on bugs e.g. iOS passenger app, driver Android app, fleet management CRM, Voip integrations and digital dispatch

Channel POS Specialist & Channel Support Specialist, ShopKeep, New York, NY 10/2014 – 05/2015

●Streamlined Indirect Sales processes and established ROE/best practices for Channel POSS (Point of Sales Specialist)

●Improved payout process for Referral Partners

●Detailed, outlined and implemented qualification process of Referral Partners

●Increased accuracy of monthly reporting through capturing and recording clean data

●Collaborated with Channels Team to create Salesforce customizations for automation

●Account management of Referral Partner and Merchant accounts

●Tech Support for Referral Partners and Merchants

●Cooperated with Referral Partners to close new Merchant accounts

●Educated potential Partners on Partner programs, Software updates/functionality

●Led consolations for potential Merchants/Referral Partners

●Ran Software Demos to close new Referral Partners and Merchants

Account Manager, TrekkSoft, New York, NY 11/2013 – 10/2014

●Led collaboration between Onboarding and Sales Team increasing B2B conversions by 300%

●Hit 118% new sales contact quota, 98% new sales quota, 81% completed signups quota, 69% new activations quota

●Strategized and implemented new operational processes to lower acquisition cost, increase sales, and optimize existing accounts

●Successfully communicated clear value add of TS’s ‘book now’ web integration, mobile app, credit card processing, CRM reservation tool, and website development to non-tech savvy international clients

●Critical role in redesigning and launching new Saas subscription pricing model

●Qualified leads through high volume cold calling and cold emailing campaigns

●Scheduled virtual demo appointments between onboarding specialists and decision-makers

●Effectively uncovered pain points and overcame objections through expert product and industry knowledge

●Facilitated and managed potentials through sales funnel using Pipedrive CRM

●Liaised between Activity & Tour providers and Development Team to improve B2B & B2C UX

●Conducted business in foreign and domestic currencies

●Organized meetings in various time zones around the globe

●Trained new Sales Team members

Operations Manager, C&H LLC, Deer Park, NY 10/2012 – 10/2013

●Managed property consisting of 17 tenants

●Negotiated bids, leases, and agreements with contractors and tenants

●Settled arrears, processed payments, and managed payment schedules

●Created, managed, and updated maintenance schedules

●Researched potential tenants to fill vacancies

●Maintained database of all past and potential improvement projects

Client Services Account Associate, AcademixDirect, Inc., Mountain View, CA 02/2012 – 10/2012

●Enhanced optimization through improvements in back-end data systems

●Executed campaign creation, activation, account management and development; including establishing and maintaining Client-Partner relationships

●Customized marketing strategies to ensure growth and predictability

●Researched potential partners and executed new business agreements

●Analyzed data to improve campaigns

●Liaised between client services, marketing and technology teams to ensure partner and client satisfaction

●Attended industry conferences and meetings to meet and greet current and potential clients

●Social media team ranked highest performing in 2012: @DegreePath, @AcademixDirect, @Tutorspot

Sales, Inventory, & Operations Intern, Sterling Publishing, New York, NY 02/2011 – 06/2011

●Conducted sales forecasting for the inventory manager, determined necessary inventory re-prints by reporting on book titles in custom reports.

●Researched pricing data and prior fiscal year sales reports for VP of Inventory and Sales Operations for major title reprinting recommendations

●Liaised between sales, inventory and production departments to improve operational flow and reduce inefficiencies

●Created database for acquired title data and performed general maintenance of inventory stock

Business Operations & Community Manager, Oceanside Music School, Oceanside, NY 08/2007 – 01/2012

●Managed 12 staff and all business operations

●Executed all billing and collections (approximately 500 students/month)

●Recruited new business through walk-ins, client referrals, email and phone inquires

●Established and maintained safe learning environment

●Organized and executed student events on-site

●Established social media presence via Facebook & Twitter

●Managed and tracked all merchandise and inventory, approximately $1.75 million in annual sales

Assistant Editor, SCCC Evolution Magazine, Selden, NY 09/2006 – 06/2007

●Edited and formatted submissions

●Qualified potential candidates

●Determined pieces for publication using a detailed selection criteria

●Assisted in design and layout

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