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Human Resources Customer Service

Flower Mound, Texas, United States
November 27, 2017

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Professional Summary


Work History


**** **** *****, ********, ** 75070 • Home: 214-***-**** • Cell: 469-***-**** • Motivated, flexible and versatile. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Known for skills in problem solving and responding to the needs of management, and co-workers. Organizational ability to handle multiple priorities and meet deadlines. Detail oriented with sharp awareness of inaccuracies and prompts to take corrective actions and self-starter. Strong verbal communication

Extremely organized

Staff development

Budgeting and finance

Data management

Conflict resolution

Team leadership

Project management


Risk management processes and analysis

Human Resources/Payroll Mgr, 03/2015 to 10/2017

Advance Health Care – Garland, Tx

ADMINISTRATIVE SECRETARIAL FUNCTIONS: Assist the Administrator and Facility Controller by providing administrative and clerical support; answer telephones, take and distribute messages, interview direct callers, schedule appointments; obtain and type admission data from the patient's family; process mail and ensure that the office and office machines are maintained in a clean and safe manner.

PAYROLL FUNCTIONS: Assist in the payroll aspects of the facility; enter associates into the payroll system before the end of the pay period; obtain verification of all overtime reported; prepare and submit payroll at the end of each pay period; obtain written authorization for all miscellaneous payroll deductions; distribute paychecks.

HUMAN RESOURCE FUNCTIONS: Oversee recruitment of potential employees and finalize hiring of prospective staff members. Prepare, administrate and maintain associate files, including associate information and record keeping, and auditing Human Resources files annually as required. Prepare personnel record audits as requested by Administrator. Ensure completion of necessary personnel record forms as required by Company policy and local, state and federal laws and regulations. Oversee record keeping so that all personnel records are accurate and complete, and manage the flow of up-to-date personnel information between departments as needed. Assist in associate benefit administration record keeping.

COMPLIANCE FUNCTION: Ensure ongoing compliance with all laws and regulations; ensure that the department meets or exceeds accreditation standards; and implement best practices in all departmental activities. Participate in surveys conduction by authorized inspections agencies. RESIDENTS' RIGHTS FUNCTIONS AND POSITIVE RELATIONSHIPS: Understand, comply with and promote all rules regarding residents' rights; promote positive relationships with residents, visitors and regulators and associates, to include presenting a professional appearance and attitude. OTHER JOB FUNCTIONS MEETING AND COMMITTEE FUNCTION: Participate in all meetings and committees as requested.

Account Payable

Resident Trustfund

Train Staffing Coor..

Credit Card breakdown

Petty Cash break


Systems Used



Payroll/Human Resource Mgr, 01/2012 to 03/2015

M&D Health Care – Garland, TX

Human Resources Department

Coordinate, maintain, and generate Human Resources-related files, and records (personnel files, search files).

Process HR documents such as new hire documents; check Human Resources authorization documents; ensure timely completion of I-9 documents. Accurately track and process HR documents; follow up as needed. Forward resumes received for open positions to the appropriate manager in a timely manner (either electronically or hard copy). Maintain search documentation for search files.

Input HR information accurately into the Smartlinx and Ultipro System Answer phone and respond to inquiries; direct calls to appropriate individuals; take and relay messages; maintain communication.

Maintain general office management functions including mail, scheduling meetings, complete work orders, perform routine clerical/secretarial/receptionist functions such as typing, filing, photocopying, scanning.

Orders and maintains office supplies and forms, checks inventories, and ensures accurate orders are received. Process department invoices for payment. Collect and compile information for quarterly HR newsletter. Distribute status forms for employee information such as changes to title, status, pay, department, address, etc. in a timely manner.

Payroll Department

Audit various payroll data entry (adjunct contracts, medical/dental deductions, timesheets). Sick Leave

& Vacation -- mid-year eligibility notification and monthly maintenance. Ensure compliance with federal/state payroll regulations. Process a bi-weekly payroll. Responsible for the preparation and distribution of payroll reporting and systems administration. Compile payroll data for Accounting metrics and database reporting. Maintain excellent records of all payroll transactions, tax filings and interactions with employees and auditors.


Maintain knowledge of payroll systems and accounting, and federal/state wage & hour laws. Prepare payroll journal entries and process quarterly and annual reports. Export overtime from time keeping system to accounting system Relay and process all payroll related changes to system Ensure that the department maintains and exceptional level of customer service and responsiveness. Ensure the timely and accurate completion of compliance reports for issuance to financial institutions. Ensure overall record maintenance is consistent and complies with IRS record and retention guidelines High School Diploma: 1998

Belton Honea Path High School - Belton, SC

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