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Customer Service Medical

Location:
San Antonio, Texas, United States
Posted:
November 26, 2017

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Career Overview

Core Strengths

Accomplishments

Paula Flores

**** ******* ***** ***. ****

San Antonio, TX 78240

Home: 210******* msg

Cell: 210*******

ac3hps@r.postjobfree.com

Experienced EMT/PCA over 10 years, with strong clinical and people skills. Skilled at remaining calm under pressure and quickly and adeptly responding to all emergency situations. Corrections Officer focused on maintaining peace, security and safety within correction centers and federal prison systems. Extensively trained in crisis prevention and intervention. Seasoned corrections professional who remains calm and confident even in the most adverse and stressful working conditions.

Correctional Officer equipped with a strong moral code and excellent crisis management techniques. Focuses on safety in all interactions with inmates and staff. Correctional Officer familiar with the problem solving tools and crisis management techniques necessary to be successful in a prison environment.

Diligent student well versed in both clinical and forensic psychology. Offers solid critical thinking skills and a desire to pursue a career in criminal justice.

Trained in defensive tactics

First aid and CPR certified

Restraint techniques

Calm and level-headed under duress

I'm courteous demeanor.

I've an energetic work attitude and try to radiate that attitude to others.

I've always adopt to my environment.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system. Implementation

Assisted in implementation of new tracking system that resulted in improved patient care. Assessment

Executed full patient assessments, including NG and G tubes. Documentation

Ensured charting accuracy through precise documentation. Training

Trained team of staff nurses in medical office procedures to guarantee consistent quality of care. Patient Care

Ensured quality control through admissions, assessment, treatment, and referral for a broad range of patients. Treated patients suffering from trauma, acute chest pain, respiratory failure, and drug overdoses. Documentation

Documented patient information obtained from intake interviews. Work Experience

Clinical Skills

Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.

Diagnostic/Ancillary Tests

Routinely demonstrated medical proficiency by performing EKG's, chemistry analysis, urinalysis and hematology for up to 10 patients per day.

OSHA Compliance

Properly disposed of daily biohazard waste in compliance with federal and local regulations. Patient Education

Educated patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

Developed the “Thinking for a Change” program to discourage future criminal involvement for at-risk youth. Averted a potential riot by effectively handling a confrontational situation with other corrections team members. Juvenile Detention Officer (210)***-****, 07/2013 - Current Juvenile detention center - San Antonio, TX

Counseled juveniles on day-to-day reality oriented problems. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles. Maintained daily logs of shift activity.

Supervised the activities of adolescents in a residential setting. Maintained appropriate control, security and well-being of youth at all times. Attended regular trainings and maintained appropriate certifications. Juvenile Detention Officer (210)***-****, 07/2013 - Current Juvenile Detention Center - San Antonio, TX

Counseled juveniles on day-to-day reality oriented problems. Maintained records and logs of man hours, materials and equipment used. Conducted internal security checks and distributed meals. Continually monitored dormitories for inappropriate activity. Served as a member of the treatment staffing team to develop a rehabilitative program for juveniles. Maintained daily logs of shift activity.

Supervised the activities of adolescents in a residential setting. Maintained appropriate control, security and well-being of youth at all times. Attended regular trainings and maintained appropriate certifications. Correctional Officer 3 (936)***-****, 09/2012 - 07/2013 Texas Department of Criminal Justice - Hondo, TX

Maintained correct physical head count at all times. Attended regular trainings and maintained appropriate certifications. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates.

Enforced resident behavior management system and wrote incident reports for infractions. Assisted in restraining violent and unruly inmates. Correctional Officer (210)***-****, 06/2011 - 08/2012 GEO - San Antonio, TX

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Educational Background

Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public.

ER TECH/PCA, 08/2009 - 07/2011

Methodist Hospital - San Antonio, TX

Recorded patients' medical history, vital statistics and test results in medical records. Took and recorded patients' temperature, pulse and blood pressure. Coordinated with doctors and registered nurses to develop care plans for patients.

Performed wound care.

Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion. PCA/ER TECH, 03/2005 - 11/2011

Methodist Hospital - San Antonio, TX

1996 Temple High School - Temple, TX, Bell

University of Texas in San Antonio - San Antonio, TX, USA working on it 2 more classes Criminal Justice on Courts and Jurisdiction 2016 University of Texas in San Antonio - San Antonio, TX, USA BBA Criminal Justice in Courts and Jurisdiction

At the current moment am short by 2 classes, due to family issues.



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