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restaurant general manager

Washington, District of Columbia, United States
November 26, 2017

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Charmain C. McKinnon

Washington, DC *****


Summary of Qualifications

General Manager with a sunny disposition who is resourceful and highly adaptable in various settings. Productive yet courteous while maintaining and exceeding goals and targeted projects. Specializing in inventory management and cost control. Fast learner with a reputation for displaying professionalism, integrity and ability to create order from chaos.

Summary of Skills

• Labor Management & Crew Scheduling

• Inventory Control

• Staff Training & Development

• Fluent in Spanish

• Cash Handling

• Profit & Loss Management

Professional Experience

Taco Bell College Park, Md. December 12, 2015 - Current

Assistant General Manager

• Awarded for last quarter 7% sales increase during breakfast peak hours.

• Created crew reward System for our store. Now used for area supervisors patch to reward all non salaried employees.

BeefSteak Washington, DC February 2015 – Current

Assistant Manager

• Lead and manage service team by shift to offer and train for a world-class fast casual dining experience.

• Exemplify gracious hospitality and sincere respect in all internal and external guests interactions.

• Ensured consistent execution of steps of service by using tools such as shopper reports and guest feedback.

• Develop team relationships by demonstrating a strong work ethic and willingness to assist each team member.

McDonald’s Alexandria, VA January 2008 – November 2014

General Manager

• Handled customer complaints efficiently, politely and professionally.

• Responsible for setting goal areas, usually in line with ROIP and works diligently to improve their area, providing updates and feedback at managers meetings.

• Performed basic paperwork, entered daily waste/e-meals and inventory, completed cashing up/banking, checks hunter records, closed and open the system.

• Refined operational abilities of crew members, by use of ‘on the job training’ techniques and by corrective coaching.

• Followed the people positioning guide and organizes and directs crew members on all stations to ensure a smooth and efficient operation.

• Actively engaged and motivated staff day to day through the use of basic people practices, reward and recognition.

First Assistant

• Attends and actively participated in managers meetings, putting forward ideas and contributing to the ongoing improvement and success of the restaurant.

• Assisted with crew members becoming competent in their new roles and responsibilities.

• Participated in crew training classes as required and facilitated orientation in initial training of new crew members.

• Created employee recognition and incentive programs to encourage and boost team moral.


Hamburger University Oak Brook, IL

AA in Restaurant Operations and Improvement Procedures

Certified Professional Food Manager Expiration 11/16/2021

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